Name
MBMpl Pty Ltd
Industry
Professional Services
Products & services
Quantity Surveying, Building Consultant, Tax & Asset, Advisory
Number of employees
165
Website
The challenge
MBM, a quantity surveying and asset management consultancy, identified an opportunity to improve employee skills and engagement. Without a structured approach to learning and development, there was potential to further develop essential skills among employees.
MBM’s CEO saw the potential for a training program across the organisation, enhancing overall employee satisfaction and performance. Key areas for improvement included time management, leadership, conflict resolution, and communication skills. Addressing these gaps was crucial to reducing employee turnover, improving communication, and delivering top-quality outputs for clients.
Despite initial hurdles, such as employees occasionally missing scheduled training sessions due to urgent deliverables, the commitment to fostering a culture of continuous learning remained strong.
Course_
Our solution
MBM partnered with CCE to leverage our wide array of courses that effectively addressed both soft and hard skills. The main topics and skills covered in the training addressed a range of common business management topics, focusing mainly on building confidence at work, time management, and developing practical skills for team leaders and managers. All courses followed CCE’s standard course content. Most classes were delivered face-to-face at the CCE campus.
CCE's flexibility in scheduling allowed MBM to select training days and dates that fit seamlessly into their busy work schedules, a significant advantage given the internal challenges.
Facilitators_
Angela Chellas
Angela's extensive and ongoing project experience ensures that participants of her project workshops receive a mixture of theory; actual examples of their application; and practical tips.
View profileEleanor Shakiba
Eleanor is an expert in positive psychology. She has taught over 50,000 people to think and speak in ways which build success.
View profileJohn Le Mesurier
John brings a wealth of business, management, IT, consultancy and training experience. This experience has included senior corporate and general management roles in American, British and Chinese multinationals.
View profileSean O’Toole
Sean is a respected professional in vocational education and training, holding the titles of Churchill Fellow and Fulbright professional scholar. He has enriched his academic journey with studies in organisational behaviour at Harvard University.
View profileWendy Jocum
Wendy has been involved in learning and development, organisational psychology, facilitation, and coaching since 1989. Her workshops are practical, informative, engaging, and experiential.
View profileThe outcome
MBM has observed promising outcomes from the training program. Employees have praised the courses, noting that they are transforming their perspectives and enhancing their work methods. The consistent application of new skills is a positive indicator of the program's effectiveness.
The Advanced Management Skills course received high praise from a director who attended. She plans to use team surveys to gain valuable insights and support her team more effectively, which has already boosted morale. The Time Management and Confidence at Work courses have also had a significant positive impact, making employees feel more comfortable in their roles and happier at work. Additionally, the Toolkits for New Managers course has equipped new managers with the confidence and skills they need to succeed.
Overall, the initial feedback and observed improvements suggest that the CCE training program has successfully addressed the skill gaps at MBM, contributing to higher employee engagement and productivity. The positive impact on morale and the consistent application of new skills highlight the long-term benefits and potential for continued success.
“I attended the Advanced Management Skills Training, and I was impressed by the facilitator, Sean, who was incredibly knowledgeable and clearly understood the subject matter. The training provided me with valuable insights and highlighted the need for further research on management styles based on survey results. After the training, I shared the survey with my team, which significantly improved my communication skills and strengthened my management approach“
- Edna Yeo Director
“I participated in the Confidence Building Training and found it enjoyable and incredibly useful. The training provided me with valuable skills, and attending alongside team members from different hubs was a fantastic opportunity for networking. I also learned that practicing conversations and receiving feedback is an effective way to improve communication skills.”
- Cassandra Smith Accounts Assistant