Effective Ongoing Stakeholder Management Course
Management. Lift your career and your organisation.
COVID-19 update: arrangement of our courses
We are now delivering courses online and in-person. Please check the delivery format of each class before enrolling.
Please note that course materials (excluding prescribed texts) are shared electronically within 48 hours of course commencement. Printing is not available.
This stakeholder management course delivers the principles of effective stakeholder management in everyday working situations. Stakeholders are all those individuals and team members involved in helping the organisation to achieve its objectives.
This stakeholder management course deals with how to effectively manage a wide variety of stakeholders in a “Business As Usual” context, rather than specifically on a project basis. We will examine stakeholders from a variety of perspectives, including power and interest dimensions, and in so doing, develop techniques for dealing with adversaries and for building advocates.
Objectives
Course objectives include:
- effectively communicating with all stakeholder groups
- engaging with stakeholders in a way that produces stronger results from a time, cost and quality perspective
- leading a diverse group of stakeholders to achieve required outcomes, whilst satisfying each stakeholder’s agenda
- building relationships that maximise value and minimise waste for each stakeholder group
- negotiating in difficult situations to achieve wining outcomes for yourself and each stakeholder group
- managing change so that it is successfully embraced at all levels
- ensuring there is goal alignment across each stakeholder group for moving ahead in the same direction.
Outcomes
By the end of this course, you should be able to:
- communicate effectively with stakeholders so as to deliver outcomes based on what is truly valued
- ensure each stakeholder is motivated for delivering required outcomes in a time-efficient manner
- set healthy boundaries and resolve conflicts with stakeholders so as to achieve favourable outcomes
- manage change so that stakeholders are well-aligned in moving forward
- work collaboratively and creatively with stakeholders in resolving problems and building opportunities
- extend ongoing stakeholder management principles to also manage project-based stakeholders effectively.
Content
Communicating and aligning needs to create value
Introducing a model for communication and techniques for effective communication. Identifying what is truly of value to yourself and each stakeholder group; how to identify waste and eliminate it.
Engaging and motivating stakeholders to achieve goals
How to effectively lead stakeholders, both internally and externally, and where there is no direct reporting line. Identifying what motivates each stakeholder and engaging them to achieve objectives in the most efficient and rewarding ways.
Managing demanding and difficult stakeholders, setting boundaries and resolving conflicts to build bonds.
Overcoming barriers to establishing worthwhile stakeholder relations, setting healthy boundaries for achieving respect, negotiating to resolve conflicts and in so doing, and developing stronger relationships based on increased understanding.
Managing stakeholders through a change process
During any activity with stakeholders, the need for change can pose challenges. Several models for dealing with change will be examined for best managing each change as it presents.
Dealing with risks and solving problems with stakeholders creatively
Risk appetite is likely to vary across stakeholder groups and so problems and opportunities that arise can be viewed differently by each group. Ways of solving problems creatively when there are diverse risk profiles and interests, as well as needs is covered in this part of the course.
Managing project-based stakeholders
Effective management of project-based stakeholders using PMBOK methodology will be contrasted to techniques for managing stakeholders on an ongoing basis.
Intended audience
Suitable for anyone who is working with stakeholders, where there is no direct reporting relationship. These scenarios arise across commercial, government and not-for-profit sectors. Types of roles include:
- Business managers
- Department managers
- Product/Service managers
- Change/Risk managers
- Sales/Marketing/Customer Service managers
- Technical managers
- Supply chain/Procurement managers
- General Managers
- Operations Managers
- Executive Officers.
Delivery style
This course lays a theoretical foundation for effective stakeholder management whilst providing time or practical application across a range of scenarios. You will be encouraged to volunteer situations, and an action plan will be developed for moving forward using course principles. Class time will include lectures, demonstrations, roe, plays, paired activities and group work.
Delivery options:
- Face-to-face workshop delivered on University premises.
- Online workshop via the platform Zoom.
Materials
You will be provided with a link to download and access course materials prior to class.
Features
- Expert trainers
- Central locations
- Course materials – yours to keep
- CCE Statement of Completion
What others say.
Loved the format, the lecturer is very insightful and an absolute workplace expert and coaching gem!
Good class size and a good fluid approach to teaching to keep the content relevant. It has encouraged me to look at additional courses provided by this tutor, as his learning style was approachable and informative.
Very useful and draws on lots of case studies that can apply to similar business situations.
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...When | Time | Where | Session Notes |
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Thu 04 Feb 2021 | 9am - 5pm (UTC+11:00) | Room 303 - Face-to-face (CCE Building, Newtown) |
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...When | Time | Where | Session Notes |
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Thu 25 Mar 2021 | 9am - 5pm (UTC+11:00) | Online via Zoom - Online via Zoom |
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...When | Time | Where | Session Notes |
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Thu 06 May 2021 | 9am - 5pm (UTC+10:00) | Face-to-face (Venue TBA) - Face-to-face (Venue TBA) |
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...When | Time | Where | Session Notes |
---|---|---|---|
Thu 24 Jun 2021 | 9am - 5pm (UTC+10:00) | Online via Zoom - Online via Zoom |
If there isn't a class to suit you, please join the waiting list.
Related content. Further your learning.
What others say.
- Loved the format, the lecturer is very insightful and an absolute workplace expert and coaching gem!
- Very useful and draws on lots of case studies that can apply to similar business situations.
- Good class size and a good fluid approach to teaching to keep the content relevant. It has encouraged me to look at additional courses provided by this tutor, as his learning style was approachable and informative.
Subjects
- Arts and humanities
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English
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Horticulture and gardening
- HSC preparation (years 10-12)
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Human resources
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Public sector