Effective Ongoing Stakeholder Management Course

Management. Lift your career and your organisation.

Learn Management the smart way with Management courses at the University of Sydney.

This stakeholder management course delivers the principles of effective stakeholder management in everyday working situations. Stakeholders are all those individuals and team members involved in helping the organisation to achieve its objectives.

Aims

How can you work most effectively with team members, suppliers and customers to ensure that KPIs are achieved most effectively for the organisation and all stakeholders?

What are the techniques for a leader to bring out the best in those people worked with on an ongoing basis? How can you motivate people with a diverse range of objectives and interests? How can you ensure that stakeholders embrace change and risk for the betterment of both the organisation and themselves? In so doing, what are the most effective principles of leadership across all your stakeholder groups?

This course examines how to deal with stakeholders most effectively for delivering required work outcomes.

Outcomes

At the end of this management course, participants will be able to:

• Engage with stakeholders in a way that produces stronger, more timely and more cost-effective results.
• Lead a diverse set of stakeholders to enable outcomes to be achieved whilst catering for all interests.
• Build relationships that propel the delivery of outcomes with less downtime.
• Deliver true win-win outcomes for all relevant stakeholders.
• Enable change to be embraced more readily amongst your stakeholders.
• Align KPIs of stakeholders so that everyone is pulling in the same direction.
• Minimise the likelihood of miscommunication amongst your stakeholders.

Content

The following topics are covered in this stakeholder management course:

• How to create a positive working relationships with each of your stakeholders.
• Principles of leadership for an immediate team whilst embracing the needs for a broader set of stakeholders. This includes applying key leadership theories to a diverse group of stakeholders on an ongoing basis.
• Aligning KPIs across stakeholder groups with competing interests.
• How to resolve conflict and achieve stronger outcomes.
• Effective communication techniques and managing stakeholder expectations.
• Determining what motivates stakeholders in order to increase productivity.
• Creating rewards that stakeholders truly value.
• Creating healthy boundaries and saying no assertively without compromising relationships.
• Generating collegiate working conditions so that all stakeholders feel good about the processes and the outcomes.
• Techniques for managing difficult stakeholders.
• Managing upwards.
• Utilising emotional, cultural and spiritual intelligence for creating harmony and sustainability in relationships.
• Principles of leadership for generating goodwill.
• Techniques for solving problems creatively with relevant stakeholders.
• How to build stakeholders into an informal team for improving timing, cost and quality of deliverables.
• Working with stakeholders to manage change effectively and mitigate risk.