Change programs became even more prominent due to the COVID-19 crisis across the council area. Changes happening across the business layered upon change impacting staff due to COVID. The course provided a change model to enable new and existing staff to handle and manage change in their daily work, as well as long term projects. The training introduced participating staff to the model facilitating the transition to ‘new normal’ business operations. This included: working from home, working from a variety of locations, and in an environment of constant change.