Name
Acer Computer Australia
Industry
IT – Computer/Hardware
Products & services
Laptops, desktops, projectors, electronics & accessories, and appliances.
Website
The challenge
Acer Computer Australia aimed to foster continuous improvement by providing leaders with opportunities to develop functional skills and competencies. With recent promotions, the company was also focused on preparing future leaders by strengthening existing abilities and building new leadership skills.
In a dynamic market, Acer needed its leaders to have the financial knowledge to understand departmental operations and contribute to financial discussions.
Managing a multigenerational workforce required leaders to adapt their approach and address the diverse needs of their teams. Helping leaders identify effective leadership styles was also a priority, enabling them to motivate their teams and drive performance.
Acer identified an opportunity to enhance leadership practices by equipping leaders to manage challenging situations and foster positive outcomes.
Acer engaged CCE for the quality of our training programs and the practical expertise of our facilitators. The University of Sydney’s reputation, along with CCE’s ability to tailor content, made the program an ideal fit. Acer also valued the flexibility to customise training based on its mission statement, ensuring alignment with organisational needs.
Our solution
CCE developed and delivered a training program aligned with Acer’s needs. Facilitated by Dominic Siow, Kate Peardon and Peter Deutsch, the program included three courses:
Leadership Course (2-day course)
Focusing on:
- Defining leadership
- Leading self, others and teams
- Leading culture
Effective Sales Techniques (1-day course)
Focusing on:
- Key account management
- Customer service excellence
- Advanced questioning techniques
Finance for Non-Financial Managers Course (1-day course)
Focusing on:
- Financial terminology and concepts
- Financial management of assets
- Interpreting financial statements
- Financial forecasting
All sessions were conducted face-to-face, with a maximum of 10 participants per class. The interactive structure encouraged participants to share insights from their experiences and apply new skills directly to their roles.
Facilitators_
Dominic Siow
Dominic Siow is the quintessential optimist. A passionate transformation coach, he has dedicated the past 17 years of his career to helping organisations create workplace culture that inspires their people to be at their natural best.
View profileKate Peardon
Kate is a professional with a wealth of experience in leadership, coaching, and human resources. Holding a Masters of Positive Leadership and Strategy, an MBA, a Bachelor's in Human Resources, and an International Coach Federation certification.
View profilePeter Deutsch
Peter brings extensive experience and expertise, acquired over a long career in the Banking and Finance sector. His most recent position was with Westpac Banking Corporation, where he served as an Executive Director, responsible for the Asset Finance business.
View profileThe outcome
The training had an immediate positive impact on morale and job satisfaction, with employees feeling valued and motivated to develop new skills. Participants found the sessions engaging, with a practical focus that made the content directly relevant to their roles.
Employees quickly applied their new skills in leadership, financial discussions, and relationship-building. New leaders felt more confident guiding their teams, managing challenges effectively, and driving performance.
The program also encouraged participants to explore different leadership styles, helping them adopt approaches suited to their teams and roles. They were motivated to keep refining their skills and applying new strategies.
Acer anticipates that the program will drive ongoing improvements in morale, leadership practices, and decision-making across the organisation. The partnership with CCE has provided staff with practical tools and knowledge that continue to support their daily work, building a capable and engaged workforce.
“The training sessions were delivered professionally and provided valuable insights relevant to our corporate scenarios and work environment. The trainers were highly engaging and ensured each participant’s goals were addressed through verbal discussions, written materials, and practical exercises throughout the sessions.”
- Diana Chung Senior Sales Support Manager