Centre for Continuing Education

Sales & Service

Sales and customer service

Sales and customer service. Make happy customers.

COVID-19 update: arrangement of our courses

We are now delivering courses both online and in-person. Please check the delivery format for each class before you enrol.

Please note that course materials for all classes (excluding prescribed textbooks) are shared electronically within 48 hours of a course starting. Printing is not available.


Successful businesses tend to provide a high level of customer service which results in high customer satisfaction. In CCE’s sales and customer service courses, you’ll learn about the potential for excellent customer service to increase sales, generate customer loyalty and enhance a company’s public image.

When you study sales and customer service you’ll see how the two subjects are inherently linked and how to optimise your skills in both areas. Every brand and business that works or interacts with the public relies on strong customer service to remain relevant.And businesses know that providing positive experiences for buyers can dramatically impact their growth.

Our sales and customer service short courses are open to everyone. Sign up today and learn why these two disciplines play a direct role in determining the success of any business.

Effective Sales Techniques Course

Sales and customer service. Make happy customers. COVID-19 update: arrangement of our courses We are now delivering courses both online and in-person. Please check the delivery format for each class before you enrol. Please note that course materials for all classes (excluding prescribed textbooks) are shared electronically within 48 hours of a course starting. Printing is not available. This sales course increases your chances of obtaining sales and revenue success. It reduces the... [More]
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Effective Sales Techniques Course

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Effective Sales Techniques Course

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Effective Sales Techniques Course

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Customer Service Excellence Course

Sales and customer service. Make happy customers. COVID-19 update: arrangement of our courses We are now delivering courses both online and in-person. Please check the delivery format for each class before you enrol. Please note that course materials for all classes (excluding prescribed textbooks) are shared electronically within 48 hours of a course starting. Printing is not available. Key to business success is excellence in customer and client service. By completing this... [More]
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Customer Service Excellence Course

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Customer Service Excellence Course

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Customer Service Excellence Course

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Key Account Management Course

Sales and customer service. Make happy customers. COVID-19 update: arrangement of our courses We are now delivering courses both online and in-person. Please check the delivery format for each class before you enrol. Please note that course materials for all classes (excluding prescribed textbooks) are shared electronically within 48 hours of a course starting. Printing is not available. In this one-day key account management course, you’ll learn how to generate reoccurring and new... [More]
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Key Account Management Course

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Telephone Sales Skills Course

Sales and customer service. Make happy customers. COVID-19 update: arrangement of our courses We are now delivering courses both online and in-person. Please check the delivery format for each class before you enrol. Please note that course materials for all classes (excluding prescribed textbooks) are shared electronically within 48 hours of a course starting. Printing is not available. This telephone sales course teaches you the skills and techniques you will need on the... [More]
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