Sales and customer service
Sales and customer service. Make happy customers.
COVID-19 update: arrangement of our courses
We are now delivering courses online and in-person. Please check the delivery format of each class before enrolling.
Please note that course materials (excluding prescribed texts) are shared electronically within 48 hours of course commencement. Printing is not available.
Successful businesses tend to provide a high level of customer service which results in high customer satisfaction. In CCE’s sales and customer service courses, you’ll learn about the potential for excellent customer service to increase sales, generate customer loyalty and enhance a company’s public image.
When you study sales and customer service you’ll see how the two subjects are inherently linked and how to optimise your skills in both areas. Every brand and business that works or interacts with the public relies on strong customer service to remain relevant.And businesses know that providing positive experiences for buyers can dramatically impact their growth.
Our sales and customer service short courses are open to everyone. Sign up today and learn why these two disciplines play a direct role in determining the success of any business.
Effective Sales Techniques Course
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...| When | Time | Where | Session Notes |
|---|---|---|---|
| Wed 07 Apr 2021 | 9am - 5pm (UTC+10:00) | Online via Zoom - Online via Zoom |
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...| When | Time | Where | Session Notes |
|---|---|---|---|
| Wed 16 Jun 2021 | 9am - 5pm (UTC+10:00) | Face-to-face (Venue TBA) - Face-to-face (venue TBA) |
If there isn't a class to suit you, please join the waiting list.
Customer Service Excellence Course
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...| When | Time | Where | Session Notes |
|---|---|---|---|
| Wed 24 Feb 2021 | 9am - 5pm (UTC+11:00) | Room 204 - Face-to-face (CCE Building, Newtown) |
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...| When | Time | Where | Session Notes |
|---|---|---|---|
| Wed 21 Apr 2021 | 9am - 5pm (UTC+10:00) | Face-to-face (Venue TBA) - Face-to-face (venue TBA) |
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...| When | Time | Where | Session Notes |
|---|---|---|---|
| Wed 30 Jun 2021 | 9am - 5pm (UTC+10:00) | Online via Zoom - Online via Zoom |
If there isn't a class to suit you, please join the waiting list.
Key Account Management Course
Subjects
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English
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Horticulture and gardening
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Public sector