Management. Lift your career and your organisation.

This is an entry-level people management course, covering practical strategies for successful team leadership.

Whether you are a new or emerging team leader, or want to increase your leadership capabilities, this workshop provides practical skills to help you lead yourself and your team effectively.

This course is for people who want to enhance their skills in leading teams and build better working relationships while achieving individual, team and organisational results.

Outcomes

By the end of this course, you should be able to:

• lead individuals and teams using effective communication skills
• set common team goals and vision, connecting the team to organisational purpose
• adapt your leadership style to the appropriate situation
• manage the team through conflict and difficult situations
• develop effective working relationships, through building psychological safety, trust and credibility
• motivate your team and improve morale
• build individual and team performance with participation and consultation.

Content

Welcome and introduction

• Defining team leader/manager roles
• Overview of leadership and management
• Effective leader characteristics

Leadership

• How to establish credibility, earn respect and build trust
• Exploring relevant leadership styles
• How to delegate, coach and follow up effectively

Teamwork

• Stages of team development
• Team characteristics and functions
• Principles of team effectiveness
• Creating psychological safety and vulnerability

Building performance and productivity

• How to increase motivation
• How to encourage participation and teamwork
• Building individual and team performance
• Motivating and engaging your team

Effective planning procedures

• How to set and achieve goals through your team
• Planning and monitoring for goal achievement
• Achieving results through building relationships
• Individual/team meetings

Decision-making, problem solving and relationship management

• Tips for managing effective working relationships
• Guidelines for handling conflicts, grievances and performance issues
• Giving/receiving feedback (positive and constructive)
• Having challenging, authentic and courageous conversations

Intended audience

Suitable for all new and emerging managers, team leaders, supervisors and individuals aspiring to a leadership role.

Prerequisites

None

Delivery modes

• Face-to-face, presenter-taught workshop
• Online workshop via the platform Zoom

Delivery style

An interactive workshop, including presentation, group exercises, reflection and discussion.

Materials

Course handouts are provided electronically using Dropbox.

Before the course

You are encouraged to review your experiences from teams you have led or participated in.