Team Managers and Leaders Course: Essential Skills

Management. Lift your career and your organisation.

COVID-19 update: arrangement of our courses

We are now delivering courses both online and in-person. Please check the delivery format for each class before you enrol.

Please note that course materials for all classes (excluding prescribed textbooks) are shared electronically within 48 hours of a course starting. Printing is not available.

This is an entry-level people management course, covering practical strategies for successful team leadership.

Whether you are a new or emerging team leader, or want to increase your leadership capabilities, this workshop provides practical skills to help you lead yourself and your team effectively.

This course is for people who want to enhance their skills in leading teams and build better working relationships while achieving individual, team and organisational results.

Outcomes

By the end of this course, you should be able to:

lead individuals and teams using effective communication skills
set common team goals and vision, connecting the team to organisational purpose
adapt your leadership style to the appropriate situation
manage the team through conflict and difficult situations
develop effective working relationships through building trust and credibility
motivate your team and improve morale
build individual and team performance with participation and consultation.

Content

Welcome and introduction

Defining team leader/manager roles
Overview of leadership and management
Effective leader characteristics

Leadership

How to establish credibility, earn respect and build trust
Exploring relevant leadership styles
How to delegate, coach and follow up effectively

Teamwork

Stages of team development
Team characteristics and functions
Principles of team effectiveness

Building performance and productivity

How to increase motivation
How to encourage participation and teamwork
Building individual and team performance
Motivating and engaging your team

Effective planning procedures

How to set and achieve goals through your team
Planning and monitoring for goal achievement
Achieving results through building relationships
Individual/team meetings

Decision making/problem solving and relationship management

Tips for managing effective working relationships
Guidelines for handling conflicts, grievances and performance issues
Giving/receiving feedback (positive and constructive)
Having challenging conversations

Intended audience

Suitable for all new, current and emerging managers, team leaders, supervisors and individuals aspiring to a leadership role.

Prerequisites

None.

Delivery style

An interactive workshop, including presentation, group exercises, reflection and discussion.

Before the course

You are encouraged to review your experiences from teams you have led or participated in.

Features

Expert trainers
Central locations
Course materials – yours to keep
CCE Statement of Completion

What others say.

An excellent tutor who was really clear, a great listener and provided some really good advice, making everyone feel very at ease to share personal experiences with a group of strangers. I will take away a lot from this session and will apply it to my day-2-day role.
I found the course very interesting and helpful and plan to start putting the information I gained into practice straight away. The presenter clearly has a wealth of knowledge on the subject and a great presenting style – was very approachable.
The presenter was great with the content being a good blend of theory and strategies with activities and self-reflection. Will be able to take some of it back to work to implement. Definitely a course I would suggest to others managing people in a team.
The course was a great learning experience for me. The tutor was a great lecturer and I would recommend this course to people who may need to up-skill.
A fantastic tutor with a friendly and warm manner. We learnt a huge amount and the information was conveyed in a sensible, accessible and interesting fashion. I would highly recommend this course!
A well paced course, which identified many important issues regarding management of a team in the workplace. Very inclusive atmosphere facilitated by a very experienced presenter.
This course was a fantastic reminder of the things we think we are doing, but how to do it more effectively.
I really enjoyed this tutor’s communication style. Very clear. Usually I hate any form of group work, but in this event the group activities provided were great opportunities to network and discuss workplace issues and scenarios with peers. Great course.
I was very impressed with the tutor. Made the day very enjoyable and I was able to take a lot out of the day.