Centre for Continuing Education

Business communication

Business communication

Business communication. Sharpen your communication skills.

Effective business communication is a critical path to success within any business environment. Whether you’re employed within a small business or medium to large organisation, communicating in a clear and concise manner to internal and external stakeholders is an essential tool for success.

All our educators are highly experienced, experts in their fields. Our up-to-date, interactive classes will give you valuable insights and training in effective communication methods across all sectors. Learn business communication the smart way at CCE, the University of Sydney.

Dealing with Difficult People Course

Business Communication. Sharpen your communication skills. Eleanor Shakiba Eleanor Shakiba is an expert in social and emotional intelligence. She has taught over 50,000 people to think and speak in ways which build success. She has been teaching at the Centre for Continuing Education for over ten years. Eleanor’s qualifications include a Bachelor of Arts degree in Social Anthropology, Graduate Certificate in Applied Psychology, Graduate Diploma in Adult Education, Master... [More]
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Dealing with Difficult People Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Course Message - Business and management”}</p><p>{block name:“Tutor - Eleanor Shakiba”}</p><p>Yes! It is possible to handle

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Dealing with Difficult People Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Course Message - Business and management”}</p><p>{block name:“Tutor - Eleanor Shakiba”}</p><p>Yes! It is possible to handle

...
Dealing with Difficult People Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Course Message - Business and management”}</p><p>{block name:“Tutor - Eleanor Shakiba”}</p><p>Yes! It is possible to handle

...

Negotiation Skills Course for Professionals

Business Communication. Sharpen your communication skills. Eleanor Shakiba Eleanor Shakiba is an expert in social and emotional intelligence. She has taught over 50,000 people to think and speak in ways which build success. She has been teaching at the Centre for Continuing Education for over ten years. Eleanor’s qualifications include a Bachelor of Arts degree in Social Anthropology, Graduate Certificate in Applied Psychology, Graduate Diploma in Adult Education, Master... [More]
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Negotiation Skills Course for Professionals

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Negotiation Skills Course for Professionals

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Negotiation Skills Course for Professionals

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Getting What You Want Course: Assertive Communication Skills

Business Communication. Sharpen your communication skills. If you want to learn how to say ‘no’, make your presence felt in a meeting or tell someone their behaviour is unsatisfactory (while keeping others onside), then this course is for you. You’ll learn how to handle people who ignore you, interrupt you, unduly criticise you, make unreasonable requests or vent their anger against you. A key tool you will explore and use is Yvonne Collier’s LAFFe to Success Behavioural Model to... [More]
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Getting What You Want Course: Assertive Communication Skills

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Course Message - Business and management”}</p><p>If you want to learn how to say ‘no’, make your presence felt in a meeting

...
Getting What You Want Course: Assertive Communication Skills

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Course Message - Business and management”}</p><p>If you want to learn how to say ‘no’, make your presence felt in a meeting

...
Getting What You Want Course: Assertive Communication Skills

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Course Message - Business and management”}</p><p>If you want to learn how to say ‘no’, make your presence felt in a meeting

...

Managing Difficult Conversations and Under Performance Course

Business Communication. Sharpen your communication skills. The aim of this managing difficult conversations course is to work through a framework to enable you to initiate and respond effectively, primarily at work, although much of what we will focus on will apply in areas of your life. Stop avoiding having those difficult conversations with team members or knowing how to respond when you are on the receiving end. By not actively engaging at critical moments, it may lead to more... [More]
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Managing Difficult Conversations and Under Performance Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Course Message - Business and management”}</p><p>The aim of this managing difficult conversations course is to work through

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Assertive Communication Skills Course: Advanced

Business Communication. Sharpen your communication skills. You have the tools and use assertive behaviour much of the time... but are there challenging situations when you feel uncomfortable, your buttons are pressed and your responses are inappropriate? In this advanced assertive communication skills course, you will gain practical ideas and leading edge techniques to give you positive flexible ways of enhancing your difficult/challenging communications and relationships,... [More]
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Assertive Communication Skills Course: Advanced

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Course Message - Business and management”}</p><p>You have the tools and use assertive behaviour much of the time... but are

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Assertive Communication Skills Course: Advanced

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Listen and Speak Under Pressure Course

Business Communication. Sharpen your communication skills. You might imagine that listening and speaking under pressure is a natural ability – you either have it or you don’t. In fact, with good preparation and a structured approach you can develop the confidence to be spontaneous and articulate when presenting a proposal, public speaking, strengthening your case or selling your ideas. This lively course will show you a four-step system for doing this, so that, even under pressure,... [More]
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Listen and Speak Under Pressure Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Course Message - Business and management”}</p><p>You might imagine that listening and speaking under pressure is a natural

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Listen and Speak Under Pressure Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Course Message - Business and management”}</p><p>You might imagine that listening and speaking under pressure is a natural

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Business Writing Course 2

Business Communication. Sharpen your communication skills. As professionals become more senior in their careers, their ability to lead teams and influence others becomes increasingly important. Persuasive writing is the primary vehicle of influencers, given that there are fewer opportunities for most professionals to persuade in person. This advanced business writing course builds on the principles covered in Business Writing Course 1, while adding techniques suited to more... [More]
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Business Writing Course 2

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Course Message - Business and management”}</p><p>As professionals become more senior in their careers, their ability to

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Business Writing Course 2

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Course Message - Business and management”}</p><p>As professionals become more senior in their careers, their ability to

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Communication Strategies Course for Becoming an Inspiring Leader

Leadership. Inspiring and enabling organisations to create and realise optimal value. This communication strategies course is designed for leaders and emerging leaders. In the course, you’ll gain awareness of who you are as a leader, as well as deepening and broadening your leadership identity. You’ll learn to inspire people who report to you – through your voice, body language, words and message structure. You’ll learn to carry yourself and look like a leader. You’ll learn to... [More]
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Communication Strategies Course for Becoming an Inspiring Leader

<p>{block name:“Course Tagline - Leadership”}</p><p>{block name:“Course Message - Business and management”}</p><p>This communication strategies course is designed for leaders and emerging leaders. In

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Communication Strategies Course for Becoming an Inspiring Leader

<p>{block name:“Course Tagline - Leadership”}</p><p>{block name:“Course Message - Business and management”}</p><p>This communication strategies course is designed for leaders and emerging leaders. In

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Business Writing Course 1

Business Communication. Sharpen your communication skills. In this business writing course, you will gain a fundamental understanding of good writing for any context – the workplace and beyond. Starting with some simple strategies to clarify your business writing objectives and audience needs, we then discuss structure. You’ll spend time applying these principles to two everyday business documents: correspondence and short summaries. It also covers design considerations such as how... [More]
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Business Writing Course 1

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Course Message - Business and management”}</p><p>In this business writing course, you will gain a fundamental understanding

...
Business Writing Course 1

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Course Message - Business and management”}</p><p>In this business writing course, you will gain a fundamental understanding

...
Business Writing Course 1

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Course Message - Business and management”}</p><p>In this business writing course, you will gain a fundamental understanding

...
Business Writing Course 1

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Course Message - Business and management”}</p><p>In this business writing course, you will gain a fundamental understanding

...

Handling Conflicts and Problems Collaboratively

Business Communication. Sharpen your communication skills. Eleanor Shakiba Eleanor Shakiba is an expert in social and emotional intelligence. She has taught over 50,000 people to think and speak in ways which build success. She has been teaching at the Centre for Continuing Education for over ten years. Eleanor’s qualifications include a Bachelor of Arts degree in Social Anthropology, Graduate Certificate in Applied Psychology, Graduate Diploma in Adult Education, Master... [More]
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Handling Conflicts and Problems Collaboratively

<p>{block name:“Course Tagline - Business communication”}</p><p>{block name:“Tutor - Eleanor Shakiba”}</p><p>Conflict and problems will emerge in every workplace at some point. But this doesn’t have

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