Centre for Continuing Education

Business communication

Business communication

Business communication. Sharpen your communication skills.

Effective business communication is a critical path to success within any business environment. Whether you’re employed within a small business or medium to large organisation, communicating in a clear and concise manner to internal and external stakeholders is an essential tool for success.

All our educators are highly experienced, experts in their fields. Our up-to-date, interactive classes will give you valuable insights and training in effective communication methods across all sectors. Learn business communication the smart way at CCE, the University of Sydney.

Dealing with Difficult People Course

Business Communication. Sharpen your communication skills. Yes! It is possible to handle difficult behaviour confidently and constructively. Learn to recognise and respond to the behaviours and psychological games ‘difficult people’ use. Hear how to maintain your personal power when dealing with aggressive behaviours, such as shouting, talking over you or invading your personal space. Get tips for handling passive behaviours – including chronic complaining, emotional blackmail or... [More]
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Dealing with Difficult People Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>Yes! It is possible to handle difficult behaviour confidently and constructively. Learn to recognise and respond to the behaviours and

...
Dealing with Difficult People Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>Yes! It is possible to handle difficult behaviour confidently and constructively. Learn to recognise and respond to the behaviours and

...
Dealing with Difficult People Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>Yes! It is possible to handle difficult behaviour confidently and constructively. Learn to recognise and respond to the behaviours and

...
Dealing with Difficult People Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>Yes! It is possible to handle difficult behaviour confidently and constructively. Learn to recognise and respond to the behaviours and

...
Dealing with Difficult People Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>Yes! It is possible to handle difficult behaviour confidently and constructively. Learn to recognise and respond to the behaviours and

...

Communication Strategies Course for Becoming an Inspiring Leader

Leadership. Inspiring and enabling organisations to create and realise optimal value. This communication strategies course is designed for leaders and emerging leaders. In the course, you’ll gain awareness of who you are as a leader, as well as deepening and broadening your leadership identity. You’ll learn to inspire people who report to you – through your voice, body language, words and message structure. You’ll learn to carry yourself and look like a leader. You’ll learn to... [More]
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Communication Strategies Course for Becoming an Inspiring Leader

<p>{block name:“Course Tagline - Leadership”}</p><p>This communication strategies course is designed for leaders and emerging leaders. In the course, you’ll gain awareness of who you are as a leader,

...
Communication Strategies Course for Becoming an Inspiring Leader

<p>{block name:“Course Tagline - Leadership”}</p><p>This communication strategies course is designed for leaders and emerging leaders. In the course, you’ll gain awareness of who you are as a leader,

...
Communication Strategies Course for Becoming an Inspiring Leader

<p>{block name:“Course Tagline - Leadership”}</p><p>This communication strategies course is designed for leaders and emerging leaders. In the course, you’ll gain awareness of who you are as a leader,

...

Interpersonal Skills and Effective Communication Course

Business Communication. Sharpen your communication skills. In this communication course for the workplace you will learn the skills, techniques and communication strategies essential for communicating more effectively in the workplace, while developing your potential for professional success. Successful people, more often than not, have excellent workplace communication skills. They demonstrate empathy, awareness and concern for others with good listening and communication skills.... [More]
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Interpersonal Skills and Effective Communication Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>In this communication course for the workplace you will learn the skills, techniques and communication strategies essential for

...
Interpersonal Skills and Effective Communication Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>In this communication course for the workplace you will learn the skills, techniques and communication strategies essential for

...
Interpersonal Skills and Effective Communication Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>In this communication course for the workplace you will learn the skills, techniques and communication strategies essential for

...
Interpersonal Skills and Effective Communication Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>In this communication course for the workplace you will learn the skills, techniques and communication strategies essential for

...

Managing Difficult Conversations and Under Performance Course

Business Communication. Sharpen your communication skills. The aim of this managing difficult conversations course is to work through a framework to enable you to initiate and respond effectively, primarily at work, although much of what we will focus on will apply in areas of your life. Stop avoiding having those difficult conversations with team members or knowing how to respond when you are on the receiving end. By not actively engaging at critical moments, it may lead to more... [More]
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Managing Difficult Conversations and Under Performance Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>The aim of this managing difficult conversations course is to work through a framework to enable you to initiate and respond effectively

...
Managing Difficult Conversations and Under Performance Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>The aim of this managing difficult conversations course is to work through a framework to enable you to initiate and respond effectively

...
Managing Difficult Conversations and Under Performance Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>The aim of this managing difficult conversations course is to work through a framework to enable you to initiate and respond effectively

...

Building Positive Work Relationships Course

Business Communication. Sharpen your communication skills. In business, relationship management is the key to your success. If you have strong relationship-building skills, you can work co-operatively with colleagues, resolve conflict, handle client complaints and win better results in sales or negotiations. Find out how to create positive work relationships using essential communication tools. Hear how to build rapport and develop mutual understanding in the workplace. Learn to... [More]
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Building Positive Work Relationships Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>In business, relationship management is the key to your success. If you have strong relationship-building skills, you can work

...
Building Positive Work Relationships Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>In business, relationship management is the key to your success. If you have strong relationship-building skills, you can work

...
Building Positive Work Relationships Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>In business, relationship management is the key to your success. If you have strong relationship-building skills, you can work

...

Getting What You Want Course: Assertive Communication Skills

Business Communication. Sharpen your communication skills. If you want to learn how to say ‘no’, make your presence felt in a meeting or tell someone their behaviour is unsatisfactory (while keeping others onside), then this course is for you. You’ll learn how to handle people who ignore you, interrupt you, unduly criticise you, make unreasonable requests or vent their anger against you. A key tool you will explore and use is Yvonne Collier’s LAFFe to Success Behavioural Model to... [More]
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Getting What You Want Course: Assertive Communication Skills

<p>{block name:“Course Tagline - Business Communication”}</p><p>If you want to learn how to say ‘no’, make your presence felt in a meeting or tell someone their behaviour is unsatisfactory (while

...
Getting What You Want Course: Assertive Communication Skills

<p>{block name:“Course Tagline - Business Communication”}</p><p>If you want to learn how to say ‘no’, make your presence felt in a meeting or tell someone their behaviour is unsatisfactory (while

...
Getting What You Want Course: Assertive Communication Skills

<p>{block name:“Course Tagline - Business Communication”}</p><p>If you want to learn how to say ‘no’, make your presence felt in a meeting or tell someone their behaviour is unsatisfactory (while

...
Getting What You Want Course: Assertive Communication Skills

<p>{block name:“Course Tagline - Business Communication”}</p><p>If you want to learn how to say ‘no’, make your presence felt in a meeting or tell someone their behaviour is unsatisfactory (while

...
Getting What You Want Course: Assertive Communication Skills

<p>{block name:“Course Tagline - Business Communication”}</p><p>If you want to learn how to say ‘no’, make your presence felt in a meeting or tell someone their behaviour is unsatisfactory (while

...
Getting What You Want Course: Assertive Communication Skills

<p>{block name:“Course Tagline - Business Communication”}</p><p>If you want to learn how to say ‘no’, make your presence felt in a meeting or tell someone their behaviour is unsatisfactory (while

...

Assertive Communication Skills Course: Advanced

Business Communication. Sharpen your communication skills. You have the tools and use assertive behaviour much of the time... but are there challenging situations when you feel uncomfortable, your buttons are pressed and your responses are inappropriate? In this advanced assertive communication skills course, you will gain practical ideas and leading edge techniques to give you positive flexible ways of enhancing your difficult/challenging communications and relationships,... [More]
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Assertive Communication Skills Course: Advanced

<p>{block name:“Course Tagline - Business Communication”}</p><p>You have the tools and use assertive behaviour much of the time... but are there challenging situations when you feel uncomfortable,

...
Assertive Communication Skills Course: Advanced

<p>{block name:“Course Tagline - Business Communication”}</p><p>You have the tools and use assertive behaviour much of the time... but are there challenging situations when you feel uncomfortable,

...
Assertive Communication Skills Course: Advanced

<p>{block name:“Course Tagline - Business Communication”}</p><p>You have the tools and use assertive behaviour much of the time... but are there challenging situations when you feel uncomfortable,

...

Grant Writing Course: Writing a Winning Grant Application

Fundraising. Help grow your worthy cause. This grant writing course is ideal for any individual or organisation seeking to attain funding by applying for grants. Using exercises to explore topics, we will develop, direct and edit creative ideas, in addition to giving invaluable guidance on how to present work for submission. If you’re a fundraiser, you know that raising money is the key to every non-profit’s success. But the competition for funds can be fierce and the obstacles... [More]
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Grant Writing Course: Writing a Winning Grant Application

<p>{block name:“Course Tagline - Fundraising”}</p><p>This grant writing course is ideal for any individual or organisation seeking to attain funding by applying for grants. Using exercises to explore

...

Web Writing with SEO Course

Search Engine Marketing. Learn search engine marketing strategies that work. This web writing course is suitable for business owners, web content writers, marketers, administration staff and anyone else who needs to write web content for business. It provides you with the skills and proven techniques in writing for the web to attract your target audience, engage them with your words and prompt them to take the action you desire. You will also learn how to write Search Engine... [More]
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Web Writing with SEO Course

<p>{block name:“Course Tagline - Search Engine Marketing”}</p><p>This web writing course is suitable for business owners, web content writers, marketers, administration staff and anyone else who needs

...
Web Writing with SEO Course

<p>{block name:“Course Tagline - Search Engine Marketing”}</p><p>This web writing course is suitable for business owners, web content writers, marketers, administration staff and anyone else who needs

...
Web Writing with SEO Course

<p>{block name:“Course Tagline - Search Engine Marketing”}</p><p>This web writing course is suitable for business owners, web content writers, marketers, administration staff and anyone else who needs

...
Web Writing with SEO Course

<p>{block name:“Course Tagline - Search Engine Marketing”}</p><p>This web writing course is suitable for business owners, web content writers, marketers, administration staff and anyone else who needs

...

Business Writing Course 1

Business Communication. Sharpen your communication skills. In this business writing course, you will gain a fundamental understanding of good writing for any context – the workplace and beyond. Starting with some simple strategies to clarify your business writing objectives and audience needs, we then discuss structure. You’ll spend time applying these principles to two everyday business documents: correspondence and short summaries. It also covers design considerations such as how... [More]
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Business Writing Course 1

<p>{block name:“Course Tagline - Business Communication”}</p><p>In this business writing course, you will gain a fundamental understanding of good writing for any context – the workplace and beyond.</

...
Business Writing Course 1

<p>{block name:“Course Tagline - Business Communication”}</p><p>In this business writing course, you will gain a fundamental understanding of good writing for any context – the workplace and beyond.</

...
Business Writing Course 1

<p>{block name:“Course Tagline - Business Communication”}</p><p>In this business writing course, you will gain a fundamental understanding of good writing for any context – the workplace and beyond.</

...
Business Writing Course 1

<p>{block name:“Course Tagline - Business Communication”}</p><p>In this business writing course, you will gain a fundamental understanding of good writing for any context – the workplace and beyond.</

...
Business Writing Course 1

<p>{block name:“Course Tagline - Business Communication”}</p><p>In this business writing course, you will gain a fundamental understanding of good writing for any context – the workplace and beyond.</

...
Business Writing Course 1

<p>{block name:“Course Tagline - Business Communication”}</p><p>In this business writing course, you will gain a fundamental understanding of good writing for any context – the workplace and beyond.</

...
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