Name
Credit Corp Group Pty Limited
Industry
Financial Services
Products and services
Credit Corp Group Limited is Australia’s largest provider of sustainable financial services in the credit-impaired consumer segment
Number of employees
1,840
Website
The challenge
Writing on behalf of a financial firm requires communication skills that are clear and effective. ASX-listed firm Credit Corp sought training to enhance these skills.
Our solution
CCE’s facilitator Stephanie Oley met with Credit Corp to discuss their needs and to analyse various current examples of their writing. This revealed various strengths, such as the team’s genuine commitment to customer service, along with opportunities to improve logical arguments and to edit for conciseness. From this, Stephanie worked closely with the client to customise the course book and main exercises to suit Credit Corp’s context. Three online workshops were delivered for Credit Corp, allowing staff to attend from several Australian cities.
Courses
The outcome
In each session, staff reinforced their understanding of what makes good writing, and their ability to achieve business objectives with effective written communication. They also enjoyed collaborating over case studies and group work during the sessions.
“The facilitator worked with us prior to the session to customise its program to our everyday work and requirements. The session provided practical tools for staff to use in their written work.”
Senior Customer Care Officer
“The workbook received in the training is a great resource for staff to keep as reference material.”
Customer Care Manager