Case study - Credit Corp

Case study

Credit Corp Group and CCE

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Our clients

Name

Credit Corp Group Pty Limited

Industry

Financial Services

Products and services

Credit Corp Group Limited is Australia’s largest provider of sustainable financial services in the credit-impaired consumer segment

Number of employees

1,840

Website

www.creditcorp.com.au

The challenge

Writing on behalf of a financial firm requires communication skills that are clear and effective. ASX-listed firm Credit Corp sought training to enhance these skills.

Course_

Our solution

CCE’s facilitator met with Credit Corp to discuss their needs and to analyse various current examples of their writing. This revealed various strengths, such as the team’s genuine commitment to customer service, along with opportunities to improve logical arguments and to edit for conciseness. From this, Stephanie worked closely with the client to customise the course book and main exercises to suit Credit Corp’s context. Three online workshops were delivered for Credit Corp, allowing staff to attend from several Australian cities.

Facilitators_

Stephanie Oley

Stephanie is an experienced business writer and coach who has developed a sound method of teaching concise, jargon-free writing that tells the story and sets clear reader expectations.

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The outcome

In each session, staff reinforced their understanding of what makes good writing, and their ability to achieve business objectives with effective written communication. They also enjoyed collaborating over case studies and group work during the sessions.

“The facilitator worked with us prior to the session to customise its program to our everyday work and requirements. The session provided practical tools for staff to use in their written work.”

Senior Customer Care Officer, Credit Corp Group

“The workbook received in the training is a great resource for staff to keep as reference material.”

Customer Care Manager, Credit Corp Group

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