Frequently Asked Questions (FAQs)

Please refer to the webpage for our full terms and conditions.
Refunds are only given:

• within 24 hours of initial enrolment
• if a course is cancelled by us
• if we are legally required to do so (for e.g. if course content changes and is different to what was advertised at the point of enrolment).

Transfers and credits

• Once you are enrolled in a course, you can transfer to another date, or withdraw and hold credit – but this has to be done more than five days before the course starts.
• If you want to withdraw from a course, or transfer to another date within five days of the course starting, we require a medical certificate and will charge a transfer fee equivalent to 25% of the course cost.

We only give refunds in the following circumstances:

• if you cancel within 24 hours of enrolling
• CCE cancels the class
• CCE is legally obliged to do so.

Payment support and course funding options are found on our Discounts and course funding webpage. Funding options include:

• Skills Checkpoint for Older Workers Program – visit our webpage for eligibility criteria
• Widening Participation and Outreach (WPO) – Past CCE course participants can donate unused course credit to this University department. WPO use this credit to pay for underprivileged high school students to attend courses in our HSC program.

We accept the following payment methods:

• MasterCard
• Visa
• American Express (for online enrolments only)
• Cheque – to be made out to ‘The University of Sydney’ (for enrolments by post or in person only)
• EFTPOS (for enrolments in person at the CCE office only)
• Electronic bank transfer (by prior agreement only)