Frequently Asked Questions (FAQs))

Please refer to the webpage for our full terms and conditions.

Yes. You will receive an email notifying you that the course has been cancelled and you will automatically receive a credit note. You need to email, chat or phone us to have this converted to a refund.

We only give refunds in the following circumstances:

• if you cancel within 24 hours of enrolling
• CCE cancels the class
• CCE is legally obliged to do so.

Please note that due to privacy reasons we are unable to provide you with the trainer’s contact details. Please get in touch with us and we can contact them on your behalf.

We do not provide any type of formal certification. We do provide a statement of completion for course participants that have attended 70% or more of the course they enrolled into. Your statement of completion will be emailed to you (PDF file) after the final session.

Please get in touch with us.

Yes. Please visit our Fee concessions page for a full list of our fee concessions and promotional discounts.

You can enrol and pay online by clicking on the ‘Enrol now’ button next to your chosen class. Alternatively, you can contact the Centre on 8627 6700 during business hours (Monday to Friday, 9am-5pm) to enrol and pay over the phone.

If you are making a booking through your employer and would like an invoice made out to your workplace, please get in touch to request an Invoice Authorisation Form.

Generally, between 10-20 people depending on the class.

Lunch is provided for all courses that are more than five hours long. For information technology courses, a complimentary light lunch is included. For business and management courses, you will visit a restaurant or café close to your course venue.

This will vary depending on where your class is being held. We suggest you wait until a venue has been assigned to your class before checking transport options. Please visit the Getting to CCE page for public transport and parking options.

We don’t have any placement tests for our language courses, you will need to read the course outlines carefully to determine which level would best suit you. You can also get in touch with us and we will forward your enquiry onto a language convenor. They will then get in touch with you to discuss which level course is suitable for you.

We run classes at various locations including Newtown, Sydney CBD and Westmead. Please refer to the session details listed under each class date for further information.

Class venues are usually confirmed five business days from a class start date. You will receive a Course Reminder email three business days out from your class start date and it will confirm these details.

Our online classes are run through a platform called Zoom, which allows for real-time, interactive classes. Facilitators and participants interact through audio and video, and the facilitator shares their screen with the class for the purpose of demonstrations. Zoom also allows for the class to be split into smaller groups, for group work and other activities.
You will need to have specific software pre-installed for some IT courses, for example, Adobe and Microsoft courses. Please read the course outline and all courese communications thoroughly.

Instructions regarding how to connect to online classes will be sent to participants via email, 24-48 hours before the class commences. Please monitor your email inbox around this time. There is no need to do anything before you receive these instructions.

Our online classes are taught in an interactive webinar format and participants need to be available at the scheduled time in order to participate in their class.

For day classes being held at CCE, please visit the Getting to CCE page for public transport and parking options. For classes on weekends, evenings or that are being held on the main campus, please contact the Traffic and Parking Office on 02 9351 3336 or visit the Getting to campus – The University of Sydney web page.

We accept the following payment methods:

• MasterCard
• Visa
• American Express (for online enrolments only)
• Cheque – to be made out to ‘The University of Sydney’ (for enrolments by post or in person only)
• EFTPOS (for enrolments in person at the CCE office only)
• Electronic bank transfer (by prior agreement only)

We make every effort to accommodate participants with special needs. For example, dietary requirements will be provided to the caterer, a venue without stairs will be allocated to accommodate mobility issues, and most University venues are equipped with Hearing Loops and Braille signage.

None of our courses provides a pathway to University entry. CCE’s courses are short, non-award courses with no accreditation attached (no exams at the end of the classes/training). There is no formal qualification that can be achieved.

CCE’s courses are short, non-award courses with no accreditation attached (no exams at the end of the classes/training). Our courses are not eligible to support entry into Australia for study or student visas. Once in Australia, everyone including visitors on holiday and temporary residents are welcome to enrol in any of our courses for their own personal development and enjoyment. Visa subclass 500 holders are not legally allowed to take our courses.

All our courses are open to everyone for enrolment, excluding visa subclass 500 holders.