Case study - Department of Veteran’s Affairs

Case study

Department of Veteran’s Affairs

Name

Department of Veteran’s Affairs

Industry

Government

Products and services

Support of those who serve or have served in defence of our nation, and their families

Number of employees

3,000+

Website

The challenge

The Department of Veterans' Affairs (DVA) Corporate Learning and Development team identified a demand for change management skills within their organisation. Through a thorough training needs analysis, it became apparent that there was a specific skills gap that needed to be filled. With changes taking place within the Department, it was crucial to equip their staff with the necessary tools and knowledge to navigate transitions effectively. Seeking a training partner that could address these needs, the DVA turned to CCE based on their expertise and ability to provide tailored training solutions.

Our solution

In collaboration with the DVA, CCE facilitated a training program tailored to the organisation's specific requirements. The DVA's Corporate Learning and Development team took an active role in selecting a set of CCE courses that were then adapted to their context. The curriculum focused on key aspects of change management and was delivered by an experienced facilitator who ensured the content remained pertinent and engaging for the participants. The training sessions were designed to empower the DVA staff with practical strategies and tools they could apply directly in their roles.



Courses

The outcome

The training program delivered by CCE received overwhelmingly positive feedback from the DVA staff who participated. Staff members expressed satisfaction with the course content and commended the facilitator for their engaging delivery style. Participants, particularly those with leadership responsibilities, found the training to be directly applicable to their roles, enabling them to implement the knowledge and strategies acquired to manage change more effectively.

Building on the success of the collaboration, the DVA has continued to engage with CCE for their training needs, completing a total of 12 classes and scheduling three more. These included a wide range of courses addressing various business needs, including Data Visualisation and Storytelling Course, Change Management for Projects Course: Core Skills, Design and Innovation Thinking Course, Effective Ongoing Stakeholder Management Course and Strategic Planning and Management Course.

This ongoing partnership reflects the value that CCE brings to the DVA and their shared vision of fostering continuous learning and development within the organisation.

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