Name
Department of Veteran’s Affairs
Industry
Government
Products & services
Support of those who serve or have served in defence of our nation, and their families
Number of employees
3,000+
Website
The challenge
The Department of Veterans' Affairs (DVA) Corporate Learning and Development team identified a demand for change management skills within their organisation. Through a thorough training needs analysis, it became apparent that there was a specific skills gap that needed to be filled. With changes taking place within the Department, it was crucial to equip their staff with the necessary tools and knowledge to navigate transitions effectively. Seeking a training partner that could address these needs, the DVA turned to CCE based on their expertise and ability to provide tailored training solutions.
Course_
Our solution
In collaboration with the DVA, CCE facilitated a training program tailored to the organisation's specific requirements. The DVA's Corporate Learning and Development team took an active role in selecting a set of CCE courses that were then adapted to their context. The curriculum focused on key aspects of change management and was delivered by an experienced facilitator who ensured the content remained pertinent and engaging for the participants. The training sessions were designed to empower the DVA staff with practical strategies and tools they could apply directly in their roles.
Facilitators_
James Hall
James is a Fellow Chartered Accountant and financial analyst with a background in banking and finance, private equity, M&A and insolvency. James is part of the faculty at the Australian Graduate School of Management where he teaches on the full time, online and executive MBA programs.
View profileAngela Chellas
Angela is a passionate, energetic and inspirational international facilitator and speaker. Her extensive and ongoing project experience ensures that participants of her project workshops receive a mixture of theory; actual examples of their application; and practical tips.
View profileJohn Le Mesurier
John Le Mesurier brings a wealth of business, management, IT, consultancy and training experience to many of the professional development courses on offer at CCE. This experience has included senior corporate and general management roles in American, British and Chinese multinationals, as well as consultancies for several leading UK and Irish management firms (Childs Davidson/ Canadean/ GlobalData plc).
View profileDarren Lott
Darren has worked in a diverse range of roles in both the public and private sector and has been running a very successful consultancy for over 15 years. His key areas of expertise are training and assessment design and delivery, human resource management, management and leadership, strategic, operational and project management and change management.
View profile
The outcome
The training program delivered by CCE received overwhelmingly positive feedback from the DVA staff who participated. Staff members expressed satisfaction with the course content and commended the facilitator for their engaging delivery style. Participants, particularly those with leadership responsibilities, found the training to be directly applicable to their roles, enabling them to implement the knowledge and strategies acquired to manage change more effectively.
Building on the success of the collaboration, the DVA has continued to engage with CCE for their training needs, completing a total of 12 classes and scheduling three more. These included a wide range of courses addressing various business needs, including Data Visualisation and Storytelling Course, Change Management for Projects Course: Core Skills, Design and Innovation Thinking Course, Effective Ongoing Stakeholder Management Course and Strategic Planning and Management Course.
This ongoing partnership reflects the value that CCE brings to the DVA and their shared vision of fostering continuous learning and development within the organisation.
"I enjoyed the facilitator's style of communication, the engagement he created with individuals and the group. I will be applying the content to my stakeholder engagement skills. Highly recommend the course for those who want to be effective change leaders"
“The facilitator was really natural and supported an open and calm learning environment, by challenging our thinking, using humour and using real examples for us to test our learning. As an introductory course to data visualisation, this course gives the grounding for further development in the use of data storytelling, if desired.”