Centre for Continuing Education

Effective Consulting Skills Course

Small Business. Big ideas for small business.

Many professionals enter the consulting profession without realising the skills required to build an effective practice. These professionals need specific consulting skills to solve the problems they are asked to fix and/or to realise the opportunities which their clients may have. By having the right abilities, consultants and clients will achieve the desired outcomes intended.


This course aims to provide you with the techniques necessary to develop effective client relationships and improve consulting delivery skills, in order to ensure the success of your project/s.


By the end of this course, you should be able to:

  • articulate a definition for consulting, and your role as a consultant (coach, expert, facilitator, mentor, trainer)
  • communicate a summarised five-phase process for your consulting projects
  • prepare for each project by identifying key stakeholders and clarify expectations of agreed success criteria
  • design in-depth diagnostic approaches for identified problems
  • develop and evaluate alternative solutions for problems
  • logically communicate recommendations and actions to problems while managing any resistance or objections to solutions
  • plan and monitor implementation with guidance on dealing with any required change
  • withdraw safely when the project is finished.


What is consulting?

  • The importance of consulting
  • The role of the consultant

A five-phase consulting process

  • Phase 1: Preparation and planning
  • Phase 2: In-depth diagnosis
  • Phase 3: Finding the solution
  • Phase 4: Implementation
  • Phase 5: Termination

Phase 1: Preparation and planning

  • Establishing client relationships
  • Preliminary problem diagnosis
  • Assignment methodology
  • Assignment plan
  • Validate original proposal
  • Consulting contract including criteria for success

Phase 2: In-depth diagnosis

  • Designing the diagnostic framework
  • Defining necessary facts incl. data planning
  • Gathering and validating data
  • Data analysis and synthesis
  • Feedback to the client

Phase 3: Finding the solution

  • Searching for ideas on possible solutions
  • Developing and evaluating alternatives
  • Communicating recommendations, actions and implementation plan

Phase 4: Implementation

  • The consultant’s role in implementation
  • Planning and monitoring implementation
  • Training and developing client staff
  • Guiding principles for introducing change
  • The levers of change

Phase 5: Termination

  • Planning for withdrawal
  • Evaluation and sign-off
  • Follow-up
  • Final reporting

Intended audience

Suitable for professionals who intend to work as a consultant, by either:

  • setting up and operating as a sole practitioner (ie sole trader)
  • starting or joining a boutique consultant
  • joining a brand-name firm.

Delivery style

Delivered as a workshop, with facilitated discussion, activities and exercises. You will be provided with a workbook during the course and each session will have its own activities (22 in total).

Before the course

You should have a consulting project in mind. Either one that you would like to do, or one that is already in progress. All of the course activities and exercises will be relatable to that consulting project.


  • Expert trainers
  • Central locations
  • Free, expert advice
  • Course materials – yours to keep
  • CCE Statement of Completion