Psychology. Explore the human mind.

Focus on the five core competencies of emotional intelligence: self-awareness, self-regulation, motivation, empathy and interpersonal skills. Learn how to develop and implement these things to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours, and how to adapt and manage responses to particular situations. Various models of emotional intelligence are covered in this course.

This course is useful for anyone who leads or works with other people, no matter the size of the organisation. It's applicable for teamwork, customer service, and building relationships, and important for anybody who wants to develop a better understanding of themselves and others.

Through a mix of discussion and practical exercises, you'll develop awareness and practical strategies for being in touch with yours and other’s emotions.

Outcomes

By the end of this course, you should be able to:

• develop an awareness of EI models
• recognise the benefits of EI
• expand your knowledge of emotional patterns in yourself and others
• understand how to use emotion to facilitate thought and behaviour
• know and utilise the difference between reaction and considered response
• manage your emotions, and positively influence themselves and others
• build more effective relationships with people at work and at home
• positively influence and motivate colleagues, team members and managers
• increase your leadership effe