Emotional Intelligence Course
Course information
Organisational psychology. Equip your mind for business.
Emotional intelligence (EI) is a key driver of effective communication, collaboration, and wellbeing. In fact, EI is an even bigger influence on your workplace performance than IQ (Goleman, 2014). This engaging and practical course explores the four quadrants of EI—awareness, management, social and relationships—helping you harness the power of emotions to improve your interactions, decision-making, and workplace performance.
No matter your role or industry, developing EI enhances teamwork, customer service, and overall job satisfaction. Emotional intelligence can be improved at any point in life. This course provides valuable insights and hands-on strategies to help you become more self-aware, navigate emotions effectively, and build strong professional and personal relationships.
Through interactive discussions and practical exercises, you’ll gain tools to understand and manage emotions—both yours and those of others—leading to more productive and positive interactions in the workplace and beyond.
Outcomes
By the end of this course, you should be able to:
- develop an awareness of EI models
- recognise the benefits of EI
- expand your knowledge of emotional patterns in yourself and others
- understand how to use emotion to facilitate thought and behaviour
- know and utilise the difference between reaction and considered response
- manage your emotions, and positively influence themselves and others
- build more effective relationships with people at work and at home
- positively influence and motivate colleagues, team members and managers
- increase your leadership effectiveness by creating an atmosphere that engages others
- recognise EI behaviours and support high performance
- increase satisfaction and fulfilment at work.
Content
Introduction to emotional intelligence (EI)
- Understanding EI, EI models, and its role in professional and personal success
- The four quadrants of EI: self-awareness, self-management, social awareness and relationship management
- Why emotional intelligence matters in workplace interactions and relationships
- EI self-assessment tool
Self-awareness: understand your emotions
- What are emotions, and why do they matter?
- The different levels of emotional awareness
- Increase your emotional knowledge of yourself
- Recognise 'negative' and 'positive' emotions
Self-management: regulate your emotions
- The relationship between emotions, thought and behaviour
- Discover the importance of values
- The impact of not managing and processing 'negative' emotions
- Techniques to manage your emotions in challenging situations
Social awareness: recognise emotions in others
- The universality of emotional expression
- Learn tools to help you recognise and appropriately respond to others' emotions
- Perceiving emotions accurately in others to build empathy
- Cultivating active listening for deeper connections
Relationship management: relate to others
- Applying EI in the workplace
- The role of empathy and trust in relationships
- Increase your ability to create effective working relationships with others (peers, subordinates, managers, clients)
- Navigate conflict and difficult conversations with confidence
- Tools to lead, motivate others and create a high performing team
Intended audience
This course is designed for professionals at all levels who want to improve their communication, collaboration, and relationship-building skills. Whether you work in a team, manage clients or simply want to enhance your personal and professional interactions, developing emotional intelligence will help you achieve greater success and fulfilment.
Delivery modes
- Face-to-face, presenter-taught workshop
- Online workshop via the platform Zoom
Delivery style
Delivery includes content delivery, reflection, short videos, group activities and discussions. The facilitator's engaging and supportive teaching style enables practical tools for skills transfer, improvements, relationships and results.
Materials
Course materials are provided electronically using Dropbox.
Recommended reading
Goleman, D. (2014) What Makes a Leader: Why Emotional Intelligence Matters. Harvard Business Review Press, Boston, MA.
Upcoming classes
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...Meet the facilitators
Jill Arkell
Wendy Jocum
What others say
I found this course had the right amount of theory and practical strategies for participants to try/practice as suited them. I really enjoyed the course and interacting with the presenter and the other participants. I would definitely recommend the course to people I know who might be looking to gather more insight into EI and how better to tap into that.
Carla Lombard
The tutor was very entertaining. The examples used were very clear and useful. The environment of teaching felt very safe as at no moment in time did I feel I had to share information I did not feel like sharing, which is very important. I can only recommend this course to anyone that would like to get a better insight in the world of emotions.
Sandra Gonzalez
The course was executed with professionalism whilst also catering for the individual. If someone didn't understand the tutor would try to simplify it and make sure we all went on the same journey through the course of the day. The break-up of theory and activities was also a great mix and worked well in holding my engagement. The best part is I've been able to apply what I learned in the course not just to a work context, but also to everyday life. Thank you!!
Blair Vincent
