Emotional Intelligence Course

Psychology. Explore the human mind.

Learn Psychology the smart way with Psychology courses at CCE, the University of Sydney.

Focus on the five core competencies of emotional intelligence: self-awareness, self-regulation, motivation, empathy and interpersonal skills. Participants will learn to develop and implement these to enhance their relationships in work and life by increasing their understanding of social and emotional behaviours, and learning how to adapt and manage their responses to particular situations. Various models of emotional intelligence will be covered.

Useful for anyone who leads or works with other people, no matter what size the organisation. It is applicable for teamwork, customer service, and building relationships. Important for anybody who wants to develop a better understanding of themselves and others to enhance personal and professional relationships.

Through a mix of discussion and practical exercises, you’ll develop awareness and practical strategies for being in touch with yours and other’s emotions.

Outcomes

Upon successful completion of this course, participants should be able to:

1. Develop an awareness of EI models.
2. Recognise the benefits of EI.
3. Expand their knowledge of emotional patterns in themselves and others.
4. Understand how to use emotion to facilitate thought and behaviour.
5. Know and utilise the difference between reaction and considered response.
6. Manage their emotions, and positively influence themselves and others.
7. Build more effective relationships with people at work and at home.
8. Positively influence and motivate colleagues, team members and managers.
9. Increase their leadership effectiveness by creating an atmosphere that engages others.
10. Recognise EI behaviours and support high performance.
11. Increase satisfaction and fulfilment at work.

Content

This course covers the following topics:

Introduction to Emotional Intelligence (EI)

• Emotional Intelligence and various EI models
• The EQ competencies of self-awareness, self-regulation, motivation, empathy, and interpersonal skills
• Understand EQ and its importance in life and the workplace

Know your emotions

• What are emotions?
• The different levels of emotional awareness
• Increase your emotional knowledge of yourself
• Recognise ‘negative’ and ‘positive’ emotions

Manage your emotions

• The relationship between emotions, thought and behaviour
• Discover the importance of values
• The impact of not managing and processing ‘negative’ emotions
• Techniques to manage your emotions in challenging situations

Recognise emotions in others

• The universality of emotional expression
• Learn tools to enhance your ability to recognise and appropriately respond to others' emotions
• Perceiving emotions accurately in others to build empathy

Relate to others

• Applying EI in the workplace
• The role of empathy and trust in relationships
• Increase your ability to create effective working relationships with others (peers, subordinates, managers, clients
• Find out how to deal with conflict
• Tools to lead, motivate others and create a high performing team

Intended Audience

This course is useful for anyone who leads or works with other people, no matter what size the organisation. It is applicable for teamwork, customer service, and building relationships. Also suitable for those wanting to develop a better understanding of themselves and others, in order to enhance personal and professional relationships.

Delivery Style

This course Includes lectures, group exercises and discussion. With the facilitation style engaging and supportive, the tutor’s training approach enables practical tools for skills transfer, improvements and results.