Centre for Continuing Education

Assertive Communication Skills Course: Advanced

Business Communication. Sharpen your communication skills.

COVID-19 update: arrangement of our courses

We are now delivering courses both online and in-person. Please check the delivery format for each class before you enrol.

Please note that course materials for all classes (excluding prescribed textbooks) are shared electronically within 48 hours of a course starting. Printing is not available.

You have the tools and use assertive behaviour much of the time... but are there challenging situations when you feel uncomfortable, your buttons are pressed and your responses are inappropriate?

In this advanced assertive communication skills course, you will gain practical ideas and leading edge techniques to give you positive flexible ways of enhancing your difficult/challenging communications and relationships, assertively.

Communicate calmly and professionally, even in stressful and emotionally charged situations. Stand up and respectfully speak up and be heard in all situations, with anyone, anywhere, anytime. Learn how to emote, engage and empathise for greater influence, productivity and profitable relationships.


By the end of this course, you should be able to:

  • confidently handle disagreements, disappointments and inappropriate behaviour
  • handle strong emotions in yourself and others
  • listen when others blow up or clam up
  • handle 'push back'
  • minimise misunderstandings
  • avoid dominating or exploiting others
  • defuse resentment
  • conduct open and honest courageous conversations
  • set clear boundaries and expectations
  • easily say no without guilt
  • use conflict situations as opportunities to create positive change and better results
  • have your needs met ethically and with the support of others.


This course covers the following topics:

  • harness the power of your mind including the latest in neuroscience
  • empowering beliefs and values
  • how to get your inner dialogue right
  • sensory language and powerful language patterns
  • behaviours and habits
  • behavioural flexibility with Yvonne’s model LAFFe to success
  • how and when to tap into your humour to diffuse situations
  • emotional intelligence
  • guilt free assertiveness
  • give and receive feedback constructively.

This will result in more cooperation, understanding and productive profitable relationships and less stress, misunderstanding and conflict, to raise your influence profile and bring about results in a smooth and professional manner.

Intended audience

Suitable for line managers, supervisors, team leaders, team members and anyone who would like to be more respected and heard. This course is also suitable for those who have completed Getting What You Want: Assertive Communication Skills and those who would like to take their skills to the next level and be more resourceful and flexible in how they respond appropriately and professionally.

Delivery style

This course is experiential so you get to practise and implement immediately. The presenter works with you and your specific challenges using techniques, models, demonstrations, discussions, role plays, quizzes, activities.

Recommended reading

The following reading is recommended but not essential:


  • Expert trainers
  • Central locations
  • Course materials – yours to keep
  • CCE Statement of Completion

What others say.

  • The presenter was absolutely brilliant! The course was very well structured and flowed really well from 9am to 5pm. I wish it had been longer! Very practical examples included and great activities to allow positive interaction. I will be back for more.

  • The tutor was very skilled in this area and the course was interactive and enjoyable. It is always a good experience when you have takeaways that can easily be applied to day to day events.

  • The presenter was absolutely fantastic – and really fantastic course! I thoroughly enjoyed it :)

  • The tutor was very dynamic and really tailored the course to meet our needs. The information covered was highly relevant and practical and I really enjoyed the application to real life situations.

Assertive Communication Skills Course: Advanced

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What others say.

  • The trainer is great - I learnt so much and it was enjoyable from start to finish.
  • The presenter was absolutely fantastic - and really fantastic course! I thoroughly enjoyed it :)
  • The course is well structured with very informative content. The tutor is very nice and professional.
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