Business Communication. Sharpen your communication skills.

You have the tools and use assertive behaviour much of the time... but are there challenging situations when you feel uncomfortable, your buttons are pressed and your responses are inappropriate?

In this advanced assertive communication skills course, you will gain practical ideas and leading edge techniques to give you positive flexible ways of enhancing your difficult/challenging communications and relationships, assertively.

Communicate calmly and professionally, even in stressful and emotionally charged situations. Stand up and respectfully speak up and be heard in all situations, with anyone, anywhere, anytime. Learn how to emote, engage and empathise for greater influence, productivity and profitable relationships.

Outcomes

By the end of this course, you should be able to:

• confidently handle disagreements, disappointments and inappropriate behaviour
• handle strong emotions in yourself and others
• listen when others blow up or clam up
• handle ‘push back’
• minimise misunderstandings
• avoid dominating or exploiting others
• defuse resentment
• conduct open and honest courageous conversations
• set clear boundaries and expectations
• easily say no without guilt
• use conflict situations as opportunities to create positive change and better results
• have your needs met ethically and with the support of others.

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