Centre for Continuing Education

Crisis Management Course for Critical Thinkers

Management. Lift your career and your organisation.

Leaders at all levels face increasing pressures around performance, return on investment and efficiency. A crisis or disaster can derail even best-laid plans and cause permanent economic and reputational damage.

Threats to business continuity can be traditional in risk-prone areas such as fires and floods. This is exacerbated by the increasing impact of climate change. But we should not consider these alone. ICT interdependence through tightly coupled systems, hacking, energy security and even rogue employees are risks that can cause equally serious damage.

To date, much of the work framed on crisis management looks at defining risk, business continuity and crisis communication in the heat of an event. Yet, despite the prevalence of these mechanisms things can and will go wrong. Traditional approaches also need to be supported by an understanding that effective crisis management occurs through collaboration. Through collaborative approaches, there is an understanding that the whole is more than the sum of individual parts and crisis response relies on effective integration. This course seeks to equip leaders and managers with an understanding of how they can best prepare, respond and learn lessons from crises they face within an organisation, weighing the odds of success in their favour.

Aims

This course aims to:

  • provide an overview of the crisis management cycle
  • provide an introduction to contemporary crisis management tools
  • look beyond traditional approaches to crisis management to understand how organisations can equip staff to build successful outcomes in crisis situations
  • build your knowledge and understanding through the real-world application of concepts and ideas, through case studies and scenarios
  • prepare you to integrate knowledge and learning from the course into your local context.

Outcomes

By the end of this course, you should be able to:

  • demonstrate the applicability of crisis management into your current workplace and articulate this to colleagues and senior leaders
  • identify potential threats and crisis risks within your organisation
  • undertake an analysis of your organisational readiness to confront a crisis and respond effectively
  • demonstrate the ability to analyse interdependencies to crisis preparation and response within your organisation
  • demonstrate a capacity to undertake a post-crisis review and implement findings into crisis management planning.

Content

  • The crisis management cycle.
  • Contemporary approaches to crisis management.
  • The foundations of effective crisis preparation, response and recovery.
  • Lessons learned from crises and disasters (case studies).
  • Identify risks and threats within your organisation and assessing how to confront these.

Intended audience

Leaders and managers within organisations who want to understand more about crisis management and want to equip their organisations to prepare, respond and recover from crisis events more effectively.

Prerequisites

None.

Delivery style

Delivered as a workshop, combining real scenarios and case studies to demonstrate application of the material covered.

Materials

Course workbook.

Recommended reading

Boin, A 2009, ‘The New World of Crises and Crisis Management: Implications for Policymaking and Research’, Review of Policy Research, vol. 26, no. 4, pp. 367-377.

Carayannopoulos, G 2017, Disaster Management in Australia: Government Coordination in a time of Crisis, Routledge, London.

Clarke, L, 1999, Mission Improbable: Using Fantasy Documents To Tame Disaster, The University of Chicago Press, Chicago.

Kapucu, N, Arslan, T & Collins, ML 2010, ‘Examining Intergovernmental and Interorganizational Response to Catastrophic Disasters: Toward a Network-Centred Approach’, Administration & Society, vol. 42, no. 2, pp. 222-247.

McConnell, A 2011, ‘Success? Failure? Something in-between? A framework for evaluating crisis management’, Policy and Society, vol. 30, no. 2, pp. 63-76.

Features

  • Expert trainers
  • Central locations
  • Free, expert advice
  • Course materials – yours to keep
  • CCE Statement of Completion