Business Communication. Sharpen your communication skills.

The aim of this managing difficult conversations course is to work through a framework to enable you to initiate and respond effectively, primarily at work, although much of what we will focus on will apply in areas of your life.

Stop avoiding having those difficult conversations with team members or knowing how to respond when you are on the receiving end. By not actively engaging at critical moments, it may lead to more problematic outcomes. The difficult conversations section of this course will empower you for more genuine and authentic engagement withi