Business Communication. Sharpen your communication skills.

In this communication course for the workplace you will learn the skills, techniques and communication strategies essential for communicating more effectively in the workplace, while developing your potential for professional success.

Successful people, more often than not, have excellent workplace communication skills. They demonstrate empathy, awareness and concern for others with good listening and communication skills. This communication course will help you understand the importance of effective interpersonal skills and workplace communication. The course will offer you the opportunity to put into practise some of the essential communication techniques which once back in the workplace, will provide you an opportunity to overcome common communication barriers.

Outcomes

By the end of this course, you should be able to:

• understand what communication is and how it occurs
• describe different ways in which communication can take place
• listen and be assertive effectively
• understand your own communication and conflict style, and how to best influence others positively
• apply a variety of techniques and strategies for communicating more effectively in the workplace.

Content

• The communication process
• Key principles of effective communication
• The impact of verbal and non verbal communicatio