Centre for Continuing Education

Interpersonal Skills and Effective Communication Course

Business Communication. Sharpen your communication skills.

In this communication course for the workplace you will learn the skills, techniques and communication strategies essential for communicating more effectively in the workplace, while developing your potential for professional success.

Successful people, more often than not, have excellent workplace communication skills. They demonstrate empathy, awareness and concern for others with good listening and communication skills. This communication course will help you understand the importance of effective interpersonal skills and workplace communication. The course will offer you the opportunity to put into practise some of the essential communication techniques which once back in the workplace, will provide you an opportunity to overcome common communication barriers.


By the end of this course, you should be able to:

  • understand what communication is and how it occurs
  • describe different ways in which communication can take place
  • listen and be assertive effectively
  • understand your own communication and conflict style, and how to best influence others positively
  • apply a variety of techniques and strategies for communicating more effectively in the workplace.


This course covers the following topics:

  • the communication process
  • key principles of effective communication
  • the impact of verbal and non verbal communication
  • establishing rapport, credibility and influence
  • communication techniques (active listening and assertiveness)
  • challenging conversations
  • understand your interpersonal communication and conflict styles
  • dealing with different communication styles
  • practical skills for communicating with all internal and external stakeholders.

Intended audience

Suitable for anyone wanting to improve their communication skills, to enhance both personal and professional relationships.

Whether you are a team leader or team member, effective communication skills are critical to influencing others, building trust, rapport, and improving relationships/results.

This workshop will assist you to identify your communication strengths and areas for development. By understanding your own and other’s communication styles, will help you adjust where necessary, to interact more effectively with others.

Delivery style

Delivery includes lectures, group exercises and discussion. With an engaging, supportive facilitation style, the tutor’s training approach enables practical tools for skills transfer, improvements and results.


  • Expert trainers
  • Central locations
  • Free, expert advice
  • Course materials – yours to keep
  • CCE Statement of Completion

What others say.

  • This was a fantastic course, which covered a lot of interesting content. A great facilitator who used a variety of theory, video and workshop discussions to keep everyone engaged throughout the day. I met some really interesting people from a range of industries/workplaces and I found it very beneficial having the chance to hear other peoples stories, experiences and opinions on the various topics covered in the course. Will definitely recommend this to others! Thank you!

  • An excellent facilitator with a well developed and presented course. The course content was clear and concise with plenty of group interaction and discussion. This course demonstrated valuable techniques and tools for successful workplace and personal communications.

  • The course was well run, clear and concise and gave us the tools to continue with this in our working life. Thank you for running courses like these. And the certificates are an excellent little keepsake.

  • I thoroughly enjoyed this course, the contents were clear. The tutor was captivating and extremely knowledgeable. I am grateful I was given the opportunity to attend as part of my learning development as a Team Leader. I would love to attend any future courses with this Tutor. Excellent.

  • This course has a fantastic teacher – very enthusiastic, understanding of the students/groups needs, clear presenter, very informative, kept the tempo going and made the course worthwhile.

  • An excellent course. I would thoroughly recommend this course to individuals, team leaders, managers including senior managers who are dedicated to enhancing their communication skills. An excellent facilitator and provided an action-packed day covering all the communication essentials required in the workplace today.

Interpersonal Skills and Effective Communication Course

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What others say.

  • A very well presented course with an engaging presenter.
  • Our presenter was engaging and entertaining. I look forward to taking future courses and I have returned to work with a new perspective on communication within my workplace.
  • Awesome course! Provides useful tools to all of us, for both work and non-work communications. Deals with current (modern) issues and technologies and their impact on our everyday communications. It is an eye-opener and it could/should be done by both junior and senior employees (in any industry), as a checkpoint of their own communications methods and (adopted) norms.