Centre for Continuing Education

Professional Policy Writing Course

Business Communication. Sharpen your communication skills.

Learn Business Communication the smart way with Business Communication courses at CCE, the University of Sydney.

Organisations need good operational policies, but the people to produce them can be hard to find. The good news is that the art of writing policy is not too mysterious to master. With lots of practical tips and how-to’s, this one day course will equip you to write policy documents that impress. With a focus on both process and content, you will master the policy development process, know what the ‘must haves’ are, learn to say what you mean in professional language, and compile documents that look good, read well and are user-friendly.


At the end of this course, participants will be able to:

  1. Understand the role and nature of operational policies in the workplace
  2. Know how they fit within the wider operating context
  3. Determine when a policy is needed and use an effective process to develop one
  4. Apply principles of good information design and professional writing
  5. Develop and write policy documents which are clear, usable and suitable for their purpose.


Topic 1: What is a policy?

Every organisation needs operating policies, as a way of converting its strategic aims into practical, ‘doable’ actions.

We will examine:

  • The purpose of operational policies; why we need them; the benefits; how to make them meaningful and useable
  • How policies fit into other systems and operating frameworks
  • What policies are not
  • The consequences of poor or nonexistent policies

We’ll use case studies to see what issues are commonly dealt with in operational policies, and to understand how they are tackled. In discussion, we’ll learn how different organisations approach operational policy and review different models of operation.

Topic 2: How to develop and produce a policy

Although different organizations have different approaches, there are some ‘must haves’ that make policies effective.

We will explore:

  • A process for policy development
  • The standard elements of policy content
  • Practical exercises

Topic 3: Structure, format and language

Policies need to be accurate, concise and complete, but to be effective they also need to be accessible and easy to use.

We will look at:

  • Introducing reader-centred writing, learning how to make policies clear, logical and usable
  • Structure and formats: making the most of pagination, headings, fonts, and layouts
  • Developing an outline
  • Messages and information (the difference)
  • Saying what you mean in a professional style
  • Charts and graphics
  • Templates and other shortcuts
  • Managing large documents.

Intended Audience

This course addresses the foundation skills required, and is suitable for people who are starting out or refreshing their skills in developing and producing operating policies for the workplace.


  • Expert trainers
  • Central locations
  • Small class sizes
  • Free, expert advice
  • Student materials – yours to keep
  • Statement of completion

What others say.

  • Dynamic tutor who delivered on clear objectives. Venue and facilities great.

  • Course and tutor were great – class was very interesting and a lot of fun. Thank you.

  • The course was timely, relevant and brilliantly presented. The tutor was fantastic and knew so much about the subject area. This course will have a huge impact on my work and everyday life!

  • This course has an absolutely amazing presenter who was warm and engaging. Also adept at simplifying the content of the course for me, but still keeping things challenging for those already with experience.

  • An informative presenter who delivered practical advice with regards to the subject matter, along with good tips for improvement.

  • The course provided a great basis to review and create professional policies. The presenter was extremely knowledgeable and engaging.

  • The course was engaging and very well conducted and there was plenty of opportunity for participation and discussion. I picked up useful tips to apply to our policies.

  • Thank you! The course exceeded expectations and focused our teams' understanding of policy development.

  • Very well presented. The workshop bridged my learning gap in my academic studies at university, especially when coming from a very clinical background, and to write evidence-based procedures and guidelines using this knowledge

  • Course was exactly what I needed – an introduction to policy that is in-depth. Tutor had an obvious passion for policy and was approachable. Enjoyed the experience.

  • The tutor made a very useful course even more satisfying by encouraging really valuable discussions between the participants. As a consequence, we were able to benefit from each others experiences and focus on the issues that were most relevant to each of us.