Centre for Continuing Education

Assertive Communication and Conversation Skills: Practical Training Course

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Business Communication. Sharpen your communication skills.

Learn Business Communication the smart way with Business Communication courses at CCE, the University of Sydney.

This one-day practical training course will give you the confidence, skills, tools and techniques to handle tough conversations with less stress and more success.

You will learn and practise how to be assertive, conversationally without being forceful or defensive. Deal constructively with disagreement, criticism, conflict and bullies in a calm and professional manner. Set boundaries, push back, and become more influential and persuasive in your personal and workplace conversations.

This experiential day enables you to work on your assertive language, your emotions, your mind and your physiology to courageously handle ‘difficult’ people and ‘difficult’ situations successfully.

Outcomes

Upon successful completion of this course, participants should be able to:

  1. Use techniques and tools to handle tough conversations.
  2. Respond ‘in the moment’ calmly and professionally.
  3. Demonstrate a positive growth mindset.
  4. Use clear direct honest assertive language.
  5. Frame your conversations for best results.
  6. Adopt the most appropriate mode of behaviour for a given situation.
  7. Create more collaboration with others.
  8. Negotiate mutually beneficial outcomes.

Content

This course covers the following topics:

  • Mindsets, emotions, physiology and language – an integrated approach
  • Behavioural / communication styles using Yvonne’s LAFFe to Success model
  • Frame the conversation for a positive outcome
  • Build rapport to engage others
  • How to respond rather than react
  • How to confidently have a ‘difficult’ conversation
  • Set boundaries
  • ‘Push back’ and say No respectfully
  • Collaborate for agreed best mutual outcomes
  • Ethically influence others
  • Negotiate win/win/win solutions

Intended Audience

This assertive conversation skills practical course is perfect for past participants of Getting What You Want Course: Assertive Communication Skills and Assertive Communication Skills Course: Advanced.

This course is also perfect for new participants who are busy professionals, managers and team members who want to improve their skills to manage challenging conversations with confident respectful behaviours at work and in life.

Delivery Style

This practical assertive conversation skills course is delivered as an interactive and experiential workshop. It includes: self-assessment, quizzes, demonstrations, skills practice, coaching, feedback and other activities to embed the learnings.

The uniqueness of this course is that it is focuses on the participants' specific challenges and how to have real effective conversations to address the issues and misunderstandings. ‘What to say’ and ‘how to say it’ depends on many factors; the situation, history, experience, culture, mood, outcomes . . . so participants explore respectful assertive alternatives for each ‘challenging’ situation.

Recommended Reading

The following reading is recommended but not essential:

Features

  • Expert trainers
  • Central locations
  • Small class sizes
  • Free, expert advice
  • Student materials – yours to keep
  • Statement of completion

What others say.

  • The presenter was fantastic and was great at working through practical examples with an engaged group, making us all feel comfortable and building rapport very quickly. So many actionable out-takes from this course, thank you!

  • Alongside the great advice and feedback that I received from the tutor, this workshop provided me with an excellent opportunity to network with the other participants from a range of professional sectors.

  • The tutor was absolutely inspiring and gave me a new lease on my work life. It was very nourishing and the growth achieved in one day was AMAZING!!!

  • The tutor was enthusiastic and a practical teacher and provided me with tips for many assertive issues.

  • The tutor was an enthusiastic and informative facilitator who recognised the skills and backgrounds of each participant quickly. Working this into an effortless day, it was full of highs where key points were taken in. Well done.

Assertive Communication and Conversation Skills: Practical Training Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>This one-day practical training course will give you the confidence, skills, tools and techniques to handle tough conversations with

...
2018-11-14 Wed 14 Nov 2018 2018-11-14
1 session, 8 hours total
9am - 5pm
University of Sydney (Venue TBA)
Course added to cart. Checkout now.
Close this message
Assertive Communication and Conversation Skills: Practical Training Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>This one-day practical training course will give you the confidence, skills, tools and techniques to handle tough conversations with

...
2018-09-21 Fri 21 Sep 2018 2018-09-21
1 session, 8 hours total
9am - 5pm
Centre for Continuing Education
Course added to cart. Checkout now.
Close this message

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What others say.

  • This course was really practical and useful. The tutor was absolutely fantastic and really gave their time to providing practical examples and explanations to questions. Very engaging.
  • An excellent course. The learning enviroment was comfortable which enabled me to talk openly about my concerns. The structure of the course was also very good due to the open discussions throughout the day. Our tutor was the best! Always smiling and made everyone feel important and comfortable.
  • The tutor was amazing!! They provided us with incredibly useful tools to implement in a number of difficult situations.

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