Centre for Continuing Education

Assertive Communication and Conversation Skills: Practical Training Course

Business Communication. Sharpen your communication skills.

COVID-19 update: arrangement of our courses

We are now delivering courses both online and in-person. Please check the delivery format for each class before you enrol.

Please note that course materials for all classes (excluding prescribed textbooks) are shared electronically within 48 hours of a course starting. Printing is not available.

This one-day practical training course will give you the confidence, skills, tools and techniques to handle tough conversations with less stress and more success.

You will learn and practise how to be assertive, conversationally without being forceful or defensive. Deal constructively with disagreement, criticism, conflict and bullies in a calm and professional manner. Set boundaries, push back, and become more influential and persuasive in your personal and workplace conversations.

This experiential day enables you to work on your assertive language, your emotions, your mind and your physiology to courageously handle ‘difficult’ people and ‘difficult’ situations successfully.


By the end of this course, you should be able to:

  • use techniques and tools to handle tough conversations
  • respond ‘in the moment’ calmly and professionally
  • demonstrate a positive growth mindset
  • use clear direct honest assertive language
  • frame your conversations for best results
  • adopt the most appropriate mode of behaviour for a given situation
  • create more collaboration with others
  • negotiate mutually beneficial outcomes.


This course covers the following topics:

  • mindsets, emotions, physiology and language – an integrated approach
  • behavioural / communication styles using Yvonne’s LAFFe to Success model
  • frame the conversation for a positive outcome
  • build rapport to engage others
  • how to respond rather than react
  • how to confidently have a ‘difficult’ conversation
  • set boundaries
  • ‘push back’ and say No respectfully
  • collaborate for agreed best mutual outcomes
  • ethically influence others
  • negotiate win/win/win solutions.

Intended audience

Suitable if you have completed Getting What You Want Course: Assertive Communication Skills and Assertive Communication Skills Course: Advanced.

This course is also perfect for busy professionals, managers and team members who want to improve their skills to manage challenging conversations with confident respectful behaviours at work and in life.

Delivery style

Delivered as an interactive and experiential workshop including self-assessment, quizzes, demonstrations, skills practice, coaching, feedback and other activities to embed the learnings.

The uniqueness of this course is that it is focuses on your specific challenges and how to have real effective conversations to address the issues and misunderstandings. ‘What to say’ and ‘how to say it’ depends on many factors; the situation, history, experience, culture, mood, outcomes . . . so you explore respectful assertive alternatives for each ‘challenging’ situation.

Recommended reading

The following reading is recommended but not essential:


  • Expert trainers
  • Central locations
  • Course materials – yours to keep
  • CCE Statement of Completion

What others say.

  • The presenter was fantastic and was great at working through practical examples with an engaged group, making us all feel comfortable and building rapport very quickly. So many actionable out-takes from this course, thank you!

  • Alongside the great advice and feedback that I received from the tutor, this workshop provided me with an excellent opportunity to network with the other participants from a range of professional sectors.

  • The tutor was absolutely inspiring and gave me a new lease on my work life. It was very nourishing and the growth achieved in one day was AMAZING!!!

  • The tutor was enthusiastic and a practical teacher and provided me with tips for many assertive issues.

  • The tutor was an enthusiastic and informative facilitator who recognised the skills and backgrounds of each participant quickly. Working this into an effortless day, it was full of highs where key points were taken in. Well done.

Assertive Communication and Conversation Skills: Practical Training Course

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What others say.

  • The tutor was amazing!! They provided us with incredibly useful tools to implement in a number of difficult situations.
  • The course was practical and flexible, tailored by the tutor to meet the needs of the class. The opportunity to share with the group two current personal scenarios of your own and then workshop strategies as a group was excellent. The trainer is bright and positive and very much the embodiment of communicating firmly, effectively and politely. I left with the best practical action plan from any training course ever. Fabulous course! 5 stars.
  • Great practical tips and advice. A very enthusiastic and informative facilitator. Thank you.
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