Centre for Continuing Education

Getting What You Want Course: Assertive Communication Skills

Business Communication. Sharpen your communication skills.

Learn Business Communication the smart way with Business Communication courses at CCE, The University of Sydney.

If you want to learn how to say ‘no’, make your presence felt in a meeting or tell someone their behaviour is unsatisfactory (while keeping others onside), then this course is for you. You’ll learn how to handle people who ignore you, interrupt you, unduly criticise you, make unreasonable requests or vent their anger against you.

A key tool you will explore and use is Yvonne Collier’s LAFFe to Success Behavioural Model to become more assertive. You will discover your dominant behavioural mode, and how to adopt different modes to establish rapport with others, to help you get want you want, ethically. You will develop your flexibility as you learn to walk and talk all four modes so you can communicate and relate to anyone, anywhere, anytime, you choose!

LAFFe to Success is the ‘foundation tool’ to Getting What You Want. You will also explore and experience further ‘people skills’ models and tools that integrate' extend and maximize your LAFFe to Success model.

Course content

This assertive communication skills training course covers the following topics:

Day 1

  • Introductions and what you want from this course
  • Passive-Assertive-Aggressive-Manipulative Behaviour Characteristics
  • Benefits and Costs of using different behaviours
  • Appropriateness of our behaviours
  • Behavioural/communication styles using the LAFFe model
  • Keys to being assertive
  • Develop self confidence
  • Understand the significance of Human needs
  • How to say NO effectively, in 8 different ways
  • Seven steps to successfully getting your message across
  • How to gain cooperation with 5 questions
  • Participate/observe role plays for learning experience
  • Defensive communication strategies
  • The Six Laws of Persuasion

Day 2

  • How did you fare this week?
  • Did you understand what mode of LAFFe behaviour you were using in different situations, was this appropriate, were you able to change, did you have any wins?
  • How to handle people who... ignore you, interrupt you, disagree with you, vent their anger on you, make unreasonable requests of you, unduly criticise you.
  • Role-plays of your choice. Video (optional).
  • Use the LAFFe model together with other tools to ask for a raise; tell someone that their performance is unsatisfactory; how to make an impact at a meeting; and how to circulate at a function.
  • Our rights as assertive people.
  • Putting all the tools together to becoming an assertive person.

Course delivery

This assertive communication skills training course is delivered as an interactive, experiential, practical and fun-filled workshop.

Course outcomes

At the conclusion of this assertive communication skills course participants will be able to:

  1. Recognise your dominant mode of behaviour using the LAFFe model
  2. Adopt the most appropriate mode of behaviour for a given situation
  3. Identify other people’s mode of behaviour
  4. Match other people’s modes to enable more effective communication

Use LAFFe to Success and other practical tools and skills to:

  1. Say ‘no’
  2. Ask for a raise
  3. Tell someone that their performance is unsatisfactory
  4. Make an impact at a meeting
  5. Circulate effectively at a function
  6. Gain cooperation with anybody
  7. Build rapport for great results
  8. And get what you want

Course reading

The following reading is recommended but not essential:

Features

  • Expert trainers
  • Central locations
  • Small class sizes
  • Free, expert advice
  • Student materials – yours to keep
  • Certificate of completion

What others say.

  • Very impressed by this CCE course I attended. I was so happy, that after communicating my feedback at work, I got an approval for the advanced course on the same topic instantly.

  • This course was exactly what I was looking for and gave me plenty of time to ask questions and interact with both the teacher and other students. I especially like the role playing teaching methods used. I am hoping to complete the advanced course later in the year.

  • We were lucky to have a smaller group which I feel made the discussions more lively. Our tutor was excellent and provided us with plenty of knowledge and guidance whilst still allowing us to discover things for ourselves.

  • Thoroughly enjoyed the course. We had a great trainer and the course fully met my expectations.

  • The lecturer was fantastic and the whole class were engaged for the duration of the course. I have really learnt something new.

  • I really enjoyed and learnt a lot from the discussions/sharing of people’s personal experiences with regards to assertiveness issues. The presenter’s approach was very relaxing and welcoming and I felt comfortable learning and speaking up in the class. The learning approach was fun, being a good balance of practical, professional and personable.

  • The presenter’s passion for the subject matter is infectious – there was never a dull moment with all participants fully engaged. The workshops were an excellent way to reinforce the learning as were the reading materials and suggested texts (LAFFe to Success).

  • Thoroughly enjoyed the course. It provided lots of tips, tricks and practical advice that I can apply to both my work and personal life.

  • I found the course content to be interesting and interactive and it was delivered by an excellent tutor.

  • The course is great for people who want to improve their personal and work relationships!

Getting What You Want Course: Assertive Communication Skills
University of Sydney (Venue TBA)
$665 GST free

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Getting What You Want Course: Assertive Communication Skills
University of Sydney (Venue TBA)
$665 GST free

Course added to cart.

Proceed to Checkout Close this message
Enrol Now
There are places available
Getting What You Want Course: Assertive Communication Skills
University of Sydney (Venue TBA)
$665 GST free

Course added to cart.

Proceed to Checkout Close this message
Enrol Now
There are places available
Getting What You Want Course: Assertive Communication Skills
University of Sydney (Venue TBA)
$665 GST free

Course added to cart.

Proceed to Checkout Close this message
Enrol Now
There are places available
Getting What You Want Course: Assertive Communication Skills
University of Sydney (Venue TBA)
$665 GST free

Course added to cart.

Proceed to Checkout Close this message
Enrol Now
There are places available
Getting What You Want Course: Assertive Communication Skills
University of Sydney (Venue TBA)
$665 GST free

Course added to cart.

Proceed to Checkout Close this message
Enrol Now
There are places available
If there isn't a class to suit you, please join the waiting list.