Business Communication. Sharpen your communication skills.

If you want to learn how to say 'no', make your presence felt in a meeting or tell someone their behaviour is unsatisfactory (while keeping others onside), then this course is for you. You'll learn how to handle people who ignore you, interrupt you, unduly criticise you, make unreasonable requests or vent their anger against you.

A key tool you will explore and use is Yvonne Collier's LAFFe to Success Behavioural Model to become more assertive. You will discover your dominant behavioural mode, and how to adopt different modes to establish rapport with others, to help you get want you want, ethically. You will develop your flexibility as you learn to walk and talk all four modes so you can communicate and relate to anyone, anywhere, anytime, you choose!

LAFFe to Success is the 'foundation tool' to this course. You will also explore and experience further 'people skills' models and tools that integrate' extend and maximize your LAFFe to Success model.

Outcomes

By the end of this course, you should be able to:

• recognise your dominant mode of behaviour using the LAFFe model
• adopt the most appropriate mode of behaviour for any given situation
• identify other people’s mode of behaviour
• match other people’s modes to enable more effective communication.

Use the LAFFe to Success model and other practical tools and skills to:

• say 'no'
• ask for a raise
• tell someone that their performance is unsatisfactory
• make an impact at a meeting
• circulate effectively at a function
• gain cooperation with anybody
• build rapport for great results
• get what you want.

Content

Day 1

• Introductions and what you want from this course
• Passive-assertive-aggressive-manipulative behaviour characteristics
• Benefits and costs of using different behaviours
• Appropriateness of our behaviours
• Behavioural/communication styles using the LAFFe model
• Keys to being assertive
• Develop self confidence
• Understand the significance of human needs
• How to say NO effectively in 8 different ways
• 7 steps to successfully getting your message across
• How to gain cooperation with 5 questions
• Participate in and observe role plays for learning experience
• Defensive communication strategies
• 6 laws of persuasion

Day 2

• How did you fare this week?
• Did you understand what mode of LAFFe behaviour you were using in different situations, was this appropriate, were you able to change, did you have any wins?
• How to handle people who... ignore you, interrupt you, disagree with you, vent their anger on you, make unreasonable requests of you, unduly criticise you
• Role-play of your choice
• Use the LAFFe model together with other tools to ask for a raise; tell someone that their performance is unsatisfactory; how to make an impact at a meeting; and how to circulate at a function
• Our rights as assertive people
• Putting all the tools together to becoming an assertive person

Delivery modes

• Face-to-face, presenter-taught workshop
• Online workshop via the platform Zoom

Delivery style

Delivered as an interactive, experiential, practical and fun-filled workshop.

Recommended reading

The following reading is recommended but not essential: LAFFe to Success: A Practical Guide to getting Along with Others: Plus the A - Z of LAFFe Behaviour