Webinar: Why Customer Service is Critical to Your Organisation's Success
Class details
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<p>Exceptional customer service is essential for your organisation's success, fostering customer loyalty, positive reviews, and a
...Fri 1 Nov 2024
2pm - 3pm (UTC+11:00)
Sales and customer service. Make happy customers.
Exceptional customer service is essential for your organisation's success, fostering customer loyalty, positive reviews, and a competitive edge, while also boosting employee morale and engagement. Join our webinar to learn practical strategies, from handling difficult customers to effective communication, that can elevate both your external and internal customer service game.
Content
In this session, we will look at:
- How to handle a difficult or angry customer
- How to solve the ‘real’ problem (not just the symptom)
- Knowing the benefits of your products and services
- Effective Communication – avoiding jargon and technical language
- The advantages of great internal customer service
The webinar will run for 45 minutes, followed by 15 minutes of Q&A. Please note, the webinar will not be recorded.
Delivery style
Online webinar via the platform Zoom.
Sessions
Fri 1 Nov 2024
2pm - 3pm (UTC+11:00)
Online via Zoom
Location
Other information
Our online courses are interactive and are delivered in real-time via Zoom. You will have the chance to ask questions and join in activities, just as you would in any in-person class.
Our facilitators are well versed in Zoom delivery and will skillfully guide you in your online learning journey.
Instructions regarding how to connect to online classes will be sent to participants 24-48 hours before the class commences.
Featured facilitators
Andrew Davey
Andrew Davey’s wisdom is sought after internationally through his authentic gift as an inspirational speaker to inspire and move his audience from within. As a trainer and coach with a passion for...