Centre for Continuing Education

Coaching Skills for Managers Course

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Eleanor Shakiba
Eleanor Shakiba is an expert in ‘people skills’. She has trained over 49,000 people in the skills of breakthrough communication. She has been teaching at the Centre for Continuing Education for over ten years.

Eleanor 's qualifications include a Bachelor of Arts degree in Social Anthropology, Graduate Certificate in Applied Psychology, Graduate Diploma in Adult Education, Master Practitioner and Trainer certifications in Neuro Linguistic Programming, accreditation to administer MBTI and DISC psychometric instruments and LEADR training in mediation. She writes and teaches in the areas of applied psychology, communication and conflict resolution.

Are you ready to bring out the best in your people? Workplace coaching is a technique for unlocking potential and creating peak performance. Learn the key skills of coaching so you can help your team solve tough problems, set goals, and learn on the job. Hear how workplace coaching works. See how you can use coaching to promote high levels of motivation and performance in your team. Get hands on experience using a range of coaching techniques – including the GROW cycle, solution focused questions, SMART goals, reframing and action planning.


Coaching conversations can bring out the best in your people. If you want to build a motivated, productive team you will benefit from attending the introduction to workplace coaching skills. The techniques you’ll learn in this course can be used to:

  • Avoid losing control of your team and its performance.
  • Gain influence and ability to drive performance.
  • Avoid being disliked and shunned as a manager.
  • Gain team support and respect.
  • Avoid team wasting time and being demotivated.
  • Create a productive, effective team that gets things done.


You’ll come out of this session with practical tools for coaching in the workplace. Discover why coaching skills are an essential part of your toolkit as a manager. Hear what experts in workplace productivity know about coaching at work. Learn to:

  • Decide when to use coaching, rather than other workplace learning options such as training, counselling or mentoring.
  • Use the techniques of ‘Socratic dialogue’ to bring out the best in your people.
  • Structure a coaching session using the ‘present to desired state model’.
  • Ask solution focused questions to drive change.
  • Listen actively in order to engage your staff.
  • Challenge un-resourceful thinking patterns and attitudes using reframing techniques.
  • Give feedback in a way which prompts learning.

How can put your learning to use?

The practical focus of this course means that you use what you learn immediately. Coaching skills can used in business to bring out the best in individuals and team, build motivation and promote active problem-solving.


Topic one: Introduction to coaching

Hear why more and more managers are using coaching to drive performance at work. Discuss the key concepts which underpin successful coaching – such as Socratic dialogue, adult learning principles and the generative learning model. Discuss when and where to use coaching techniques, as opposed to other workplace learning options.

Topic two: Using the present to desired state model

The desire to learn is underpinned by a creative tension psychologists call ‘cognitive dissonance.’ Hear how to build appropriate levels of cognitive dissonance in order to encourage your staff to learn. Try out a three step process for defining current reality, contrasting it with a more desirable future state and building an action plan for closing the gap.

Topic three: Four tools for workplace coaching

Great workplace coaches have advanced level communication skills. Learn how to use four essential coaching tools: active listening, solution focused questions, reframing and feedback statements.

Topic four: Practical coaching session

Try out the techniques you’ve learned and get feedback on your ability to apply coaching skills.

Who teaches this course?

Eleanor Shakiba is a leading people skills trainer, based in Sydney. She has taught over 48,000 people – like you- to use breakthrough thinking and communication tools. She has written over ninety training courses and produced 12 audio programs to help you excel at work.

Eleanor is qualified in Social Anthropology, Adult Education, Applied Psychology, Neuro Linguistic Programming and Mediation. She writes and teaches in the areas of applied psychology, communication and conflict resolution. Her passion is helping professionals learn skills for success in the real world.

Intended Audience

This coaching skills course is suitable for all managers, team leaders, supervisors and individuals wishing to develop their coaching skills. Participants will get the most from this course if they are:

  • Willing to contribute to group discussions.
  • Confident communicating verbally in English.
  • Comfortable participating in role play style activities.

Delivery Style

This is an interactive course on coaching skills which will be delivered through a variety of methods including:

  • Small group discussions.
  • Role plays or simulations.
  • Written exercises in which you will apply key concepts.
  • Question and answer sessions with the trainer.


  • Expert trainers
  • Central locations
  • Small class sizes
  • Free, expert advice
  • Student materials – yours to keep
  • Certificate of completion

What others say.

  • There are always new techniques and/or existing methods that I haven’t learnt as a practitioner. It is a very relevant and useful course delivered by a practitioner who has been practicing as a coach.

  • The course was very informative with the tutor highly experienced and full of knowledge. Loved the course.

  • This session was fantastic and utilised every minute of the day. I felt productive and insightful after the session. The facilitator was fantastic, I would definitely recommend this course to others.

  • Excellent presenter who was very knowledgeable on the topic and had a wealth of experience. They were excellent.

Coaching Skills for Managers Course
University of Sydney (Venue TBA)
$436 GST free

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