Centre for Continuing Education

Building Positive Work Relationships Course

Business Communication. Sharpen your communication skills.

Learn Business Communication the smart way with Business Communication courses at CCE, the University of Sydney.

Eleanor Shakiba
Eleanor Shakiba is an expert in ‘people skills’. She has trained over 49,000 people in the skills of breakthrough communication. She has been teaching at the Centre for Continuing Education for over ten years.

Eleanor 's qualifications include a Bachelor of Arts degree in Social Anthropology, Graduate Certificate in Applied Psychology, Graduate Diploma in Adult Education, Master Practitioner and Trainer certifications in Neuro Linguistic Programming, accreditation to administer MBTI and DISC psychometric instruments and LEADR training in mediation. She writes and teaches in the areas of applied psychology, communication and conflict resolution.

Are you ready to improve your relationship management skills? In business, relationship management is the key to success. If you have strong relationship-building skills, you can work co-operatively with colleagues, resolve conflict, handle client complaints and win better results in sales or negotiations. Find out how to create positive work relationships using essential communication skills. Hear how to get on with other people even when experiencing ‘personality differences.’ Learn to communicate positively and appropriately at work. Gain hands-on experience in conflict resolution, so that you can maintain positive work relationships. This is a great course for anyone who wants to improve their relationship management and team communication skills.


Constructive relationship management involves building and maintaining positive partnerships and connections. Overall, the skills covered in this interactive relationship management course will help you:

  • Avoid leaving the success of your relationships to chance.
  • Take control of the relationship management process, so you can maintain positive relationships with clients, colleagues and suppliers.
  • Prevent conflicts or misunderstandings impacting negatively on your workplace relationships.
  • Use the principles of emotional intelligence to build constructive partnerships at work.
  • Eliminate the poor communication habits which can limit your success at work.
  • Become the best relationship manager you can be.


You’ll come out of this session with practical tools for building effective workplace relationships. Discover why relationship building matters so much in business today. Hear what experts in building and maintaining relationships know about communication and influencing skills.

Upon successful completion of this course, participants should be able to:

  1. Take a strategic approach to relationship management, using stakeholder mapping techniques
  2. Build trust by adopting behaviours which boost credibility, reliability and intimacy
  3. Balance self-disclosure and enquiry to build mutual understanding in professional contexts
  4. Use verbal and nonverbal rapport-building techniques to connect with others effectively
  5. Use diagnostic questions, high gain questions and solution focused questions to explore problems collaboratively
  6. Present your ideas, suggestions or opinions using positive language, so you can ‘disagree without being disagreeable’.

How can put your learning to use?

The practical focus of this course means that you use what you learn immediately.

Relationship management skills can be used in business to enrich your workplace communication. By focusing on relationship building, you can build stronger networks and increase your effectiveness at work. In your personal life, you can use relationship building techniques to strengthen friendships and family bonds. You can also use the communication skills covered in this course to sort out conflicts and create harmonious personal relationships.


Topic 1: Relationship building – why bother?

Research by experts in emotional intelligence has shown that around 75% of your success depends on having strong relationship management skills. That’s why you need to master the art of building productive relationships. Find out how to use relationship building techniques to increase your credibility and performance at work. See what it takes to build and maintain successful workplace relationships

Topic 2: Relationship mapping skills

Customers, suppliers and co-workers are all essential for your success. So, it’s important to build and maintain good relationships with these people. Discover how to take a strategic approach to relationship building by mapping, managing and building your alliances and networks.

Topic 3: Four key communication skills

Not everyone starts off with strong relationship management skills. But the good news is that anyone can learn to interact positively at work. By mastering some essential workplace communication skills, you can build better relationships. In this section of the relationship building course, you’ll cover four key communication techniques. You’ll learn to build trust by using rapport-building skills to connect positively with colleagues and clients. Next, you’ll master the active listening techniques which can help you fully understand other people. The third communication skill you’ll learn is solution focused questioning. Finally, you will see how to get your point across positively using I statements.

Topic: Handling conflict

Conflict management skills set great communicators apart from the rest of us. Find out how to handle conflict constructively, so that it builds relationships rather than destroying them. Learn how to use conflict mapping techniques and take a win/win approach to resolving workplace conflicts.

Who teaches this course?

Eleanor Shakiba is a leading people skills trainer, based in Sydney. She has taught over 48,000 people – like you- to use breakthrough thinking and communication tools. She has written over ninety training courses and produced 12 audio programs to help you excel at work.

Eleanor is qualified in Social Anthropology, Adult Education, Applied Psychology, Neuro Linguistic Programming and Mediation. She writes and teaches in the areas of applied psychology, communication and conflict resolution. Her passion is helping professionals learn skills for success in the real world.

Intended Audience

This relationship management course is suitable for all managers, team leaders, supervisors and individuals wishing to enhance and develop their relationship management skills. Participants will get the most from this course if they are:

  • Willing to contribute to group discussions.
  • Confident communicating verbally in English.
  • Comfortable participating in role play style activities.

Delivery Style

This is an interactive course on relationship management. It covers the why, what and how of building strong workplace relationships. You’ll learn through a variety of methods including:

  • Small group discussions.
  • Role plays or simulations.
  • Written exercises in which you will apply key concepts.
  • Question and answer sessions with the trainer.


  • Expert trainers
  • Central locations
  • Small class sizes
  • Free, expert advice
  • Student materials – yours to keep
  • Statement of completion

What others say.

  • I learnt a lot of great ways to help me communicate with my colleagues. I found the presenter really engaging and helpful, and it was good that workable examples were provided that I can use in practice.

  • The tutor was very good in providing examples and instances that helped us to relate and understand better.

  • The course was excellent and very well presented. The venue was very comfortable and easy to access.

  • The presenter was very mindful of the groups skills and needs without being pushy. The pace was good and varied to keep everyone’s attention. We were provided excellent handouts and practical tips to take away.

  • I enjoyed the day and felt like it was very well facilitated. I’ve sharpened my skills and been made aware of bad habits and how to address them. The content was applicable both in the work place and other walks of life.

  • I really enjoyed the course – I feel it was something I needed and it made me look at my own behaviour, as well as addressing other peoples.

  • Everyone who works with other people should do this course! The guided group time was very helpful and I learnt practical solutions to apply to my workplace. The presenter is very knowledgeable and does a superb job!

  • I found the tutor very knowledgeable and engaging which made the day both enjoyable and valuable!

  • A terrific course: well-delivered, with an excellent balance of theoretical content and practical exercises. I’ll be recommending this to others. Many thanks to CCE and the presenter.

$475 Limited GST free
Building Positive Work Relationships Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Tutor - Eleanor Shakiba”}</p><p>Are you ready to improve your relationship management skills? In business, relationship

$475 Limited GST free
Building Positive Work Relationships Course

<p>{block name:“Course Tagline - Business Communication”}</p><p>{block name:“Tutor - Eleanor Shakiba”}</p><p>Are you ready to improve your relationship management skills? In business, relationship