Centre for Continuing Education

An Introduction to User Experience (UX) Design Course

Product development. Learn the skills important to the product lifecycle.

COVID-19 update: arrangement of our courses

We are now delivering courses online and in-person. Please check the delivery format of each class before enrolling.

Please note that course materials (excluding prescribed texts) are shared electronically within 48 hours of course commencement. Printing is not available.

Learn the basics of user experience design in this one-day, hands-on UX workshop environment. By the end of the day, you will have designed and created a mobile prototype. You will gain experience with core tools used in the UX design space and emerge with a high-level understanding of what user experience design entails.

The course focuses on applying some key UX design tools within the Double Diamond design framework, a proven UX framework in the design space, though the application of hands-on activities.

Seven UX design activities will be covered during the workshop. They are:

  1. Problem statement
  2. User interview
  3. Persona
  4. Scenario
  5. User journey mapping
  6. Workflow diagram
  7. Lo-fi prototype

Please note: This course does not include instruction on how to use specific software applications.


In this practical hands-on UX workshop, you will learn the basics of user experience design framework, alongside working through a design challenge to create your own prototype. You will gain experience working individually and with a team, using a collaborative approach to UX design solutioning.


By the end of this course, you should be able to:

  • conceptualise fundamental UX design approaches
  • identify the basics of the Double Diamond framework and apply them to any basic UX design problem
  • identify UX tools such as personas, journey mapping and lo-fi prototyping and apply them in your own design practice
  • put your practical experience which involves following a proven UX design framework resulting in a low-fidelity prototype into use.


What is UX design?

High level conceptual look at UX design ideologies such as UX statistics and data driven design.

UX approaches and tools

Overview of commonly used tools and proven UX design frameworks such as the double diamond design process and design thinking.

Design challenge activities

  • Defining the design problem

We will look at the design challenge and define what the problem is using the problem statement template. We will review the outcomes and the competitor analysis, and when you would perform this task.

  • Defining the target audience and personas

We will identify the criteria used to define a target audience and user interview techniques by using a participant as the interviewee. Based on the outcomes of the interview, you will create your own persona and review the outcomes.

  • Creating a user journey map

We will define a scenario for the persona, and walk through an online user journey mapping activity using the tool Miro.

  • Creating simple workflow diagrams

Overview of workflow diagrams. We will create a workflow based on the outcomes of the journey mapping activity.

  • Creating paper wireframes and prototypes

We will mock-up a series of wireframes based on the workflow diagram and use the Pop App (time permitting) to create a clickable prototype on your smart phone.

Intended audience

Suitable for:

  • anyone starting out or interested in the field of UX
  • anyone working with UX designers who wants a deeper understanding of the process
  • anyone who is considering a career change and wants a taste of the UX design process.


You should have basic computer skills before attending. The course content assumes little or no knowledge of User Experience design.

Delivery style

Delivered as a one-day introductory course combining theory with a hands-on practical and guided workshop. Working individually and with a team, you will be challenged with creating a design solution for a specific problem.

Delivery options:

  • presenter-taught training on University premises, using your own device
  • online training via the platform Zoom.

Face-to-face classes

You are required to bring your own device and a power chord. Please ensure your device is fully charged as access to power is limited. Please note that University does not carry any responsibility for your lost, stolen, or damaged devices whilst on the University premises.

Online classes

If you are attending an online course via Zoom, you will need your own device with internet access.


  • Computer or laptop
  • Mobile device to download Marvel POP app (done on the day)
  • Paper to write and draw on (A3 & A4 preferred)
  • Black sharpies or black felt tip markers (this makes your work easier to read when sharing online)
  • Post it notes (optional)


  • Expert trainers
  • Central locations
  • Course materials – yours to keep
  • CCE Statement of Completion

An Introduction to User Experience (UX) Design Course

<p>{block name:“Course Tagline - Product development”}</p><p>{block name:“Block - COVID 19 updates”}</p><p>Learn the basics of user experience design in this one-day, hands-on UX workshop environment.

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