Centre for Continuing Education

Effective Stakeholder Management Course for Project and Change Managers

Project Management. Take the lead.

A key factor in the success of a project is managing stakeholder needs, wants and expectations. This course teaches proven stakeholder management strategies that you will be able to apply immediately in your workplace. Learn how to properly identify your key stakeholders and gain their commitment to your project objectives.

Aims

You’ll learn how to identify key stakeholders and define their roles, establish how committed are they to the project, align and prioritise stakeholder requirements to business and organisational objectives, and gain ‘buy-in’. We’ll also cover communication techniques such as dealing with organisational politics, resolving conflict and managing expectations that can’t be met, as well as ongoing management issues such as selling the project, maintaining commitment and status reporting.

Outcomes

Upon successful completion of this course, participants should be able to:

  1. Describe the 4 steps of the project stakeholder management model.
  2. Identify and engage stakeholders in a project or programme of organisational change to manage their expectations and to ensure they remain committed and involved throughout the project.
  3. Identify stakeholder needs and how stakeholders impact your project.
  4. Manage stakeholder expectations, including quality and performance expectations.
  5. Know how to use a stakeholder register to track your stakeholders and their priorities and concerns.
  6. Communicate your strategy to the project team, the customer, and other project stakeholders.
  7. Negotiate with multiple stakeholders with divergent interests.
  8. Resolve conflict and competing priorities.
  9. Manage project conflict and organisational politics.
  10. Contain expectations through effective status reporting and progress meetings.
  11. Accrue 7 PDU’s towards retaining PMP or CAPM credential.

Content

This course covers the following topics:

Overview

  • Outline – expected learning outcomes
  • Who are stakeholders
  • Stakeholder categories
  • The role of key stakeholders

Understanding stakeholder expectations

  • How committed are they to the project
  • Getting buy-in
  • Stakeholder identification
  • Stakeholder requirements analysis
  • Aligning stakeholder requirements to business and organisational objectives
  • Prioritising stakeholder requirements and expectations
  • Getting approval to proceed with the project

Communications techniques

  • Common communications barriers and "filters"
  • Dealing with organisation politics
  • Managing external stakeholders such as suppliers, regulators and the public
  • Resolving conflict
  • Managing difficult stakeholders
  • Managing expectations that can’t be met

Ongoing management of stakeholder expectations

  • Selling the project
  • Maintaining the commitment
  • Reaching out to the public or customers
  • Internal status reporting

Wrap up discussion

  • Applying the principles to the workplace

Intended Audience

Designed for program and project managers, team leaders, business analysts and managers who need some understanding of how to best manage stakeholders affected by organisational change, projects or programmes of work and service delivery. It provides insight into common models of stakeholder management, and shows how to determine and prioritise stakeholder requirements. You will learn the importance of establishing appropriate performance measures to monitor and review in managing key stakeholders and discuss common problems, such as dealing with conflict, communications roadblocks and resistance to change.

Features

  • Expert trainers
  • Central locations
  • Small class sizes
  • Free, expert advice
  • Student materials – yours to keep
  • Statement of completion

What others say.

  • The tutor covered a lot of ground in one day. The examples were relevant and we were provided shared resources (workbooks, reference books and web links) which I value and appreciate. Course was excellent.

  • Excellent course and really practical. Very good lecturer.

  • Great resources provided, hard copy and online. Tutor knew the topic area and was able to confidently engage with us. Good use of lecture-style and class discussion.

  • Great course with lots of information and tips which will be very useful for future stakeholder management.

Effective Stakeholder Management Course for Project and Change Managers

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Effective Stakeholder Management Course for Project and Change Managers

<p>{block name:“Course Tagline - Project Management”}</p><p>A key factor in the success of a project is managing stakeholder needs, wants and expectations. This course teaches proven stakeholder

...

What others say.

  • This course was filled with great tips and an extensive bank of tools to use back in the workplace. The tutor was very passionate about the project management with loads of experience. Thanks for a great day!
  • The tutor covered a lot of ground in one day. The examples were relevant and we were provided shared resources (workbooks, reference books and web links) which I value and appreciate. Course was excellent.