Centre for Continuing Education

Lean Six Sigma Course: Improve Productivity

Management. Lift your career and your organisation.

Coronavirus (COVID-19) update: arrangement of our courses

Some of our courses have moved to online delivery. We aim to continue to deliver a high-quality educational experience through interactive, online classes in real-time. If you are currently enrolled in a course with us, we will be in touch soon with options for your enrolment.

Please note that for online classes, all course materials will be shared electronically. No printed resources will be available.

Lean Six Sigma is a smarter way to manage, putting the customer first and using facts and data to drive better solutions. First applied in Japan, Lean management is now used globally in a range of business environments.

This Lean Six Sigma course is designed for supervisors, managers and leaders who are seeking to improve productivity from the office to the production floor. It introduces the principles of lean management and their application, which ultimately leads to 6 sigma workplaces (3 mistakes per 1 million processes). This is achieved by removing wasteful processes and human error.

Implementation of Lean Six Sigma methodologies should enable you and your company to:

  • decrease errors and time taken on tasks
  • improve customer satisfaction due to improved quality and service
  • gain business growth and improve profitability
  • improve communication and teamwork through the sharing of ideas, problems, successes and failures
  • develop a common set of tools and techniques with a methodology that can be applied by anyone in the organisation.

This course introduces you to principles for improving productivity and competitiveness in teams within organisations. In so doing, we will examine what the customer truly values and what they consider is wasteful. The focus will then be on increasing efficiency by removing wasteful steps in processes. Lean is centred on preserving value with less work. Improvements in these areas usually represent dramatic financial benefits to businesses, as well as opportunities to retain customers, capture new markets, and build a reputation for top-performing products and services.


Course objectives include:

  • acquiring techniques for achieving process efficiency within a team environment, achieved by also providing a benefit for each team member
  • identifying waste from a customer perspective and therefore delivering value with less work
  • providing a process for finding the root cause of defects and then precluding future defects by removing human error
  • building a skill set for increasing organisational competitiveness by using the tools provided by Lean and Six Sigma, namely the 5S, 8 Wastes, Value Stream Map, Root Cause Analysis, Poke Yoke and Creative Problem Solving within team environment
  • developing a leadership style that encourages teams to feel empowered, take ownership and accountability for process improvements and reducing errors.


By the end of this course, you should be able to:

  • nurture a team-based culture that facilitates respect in solving problems creatively using either lean tools or Six Sigma methodology
  • lead teams in communicating effectively with stakeholders so as to identify waste in processes
  • apply lean tools to generate work-based efficiencies
  • apply six sigma tools to reduce error rates (known as Defects per Million Opportunities)
  • develop success metrics using both lean and six sigma methodologies.


The basis and tools of lean

Introduction to lean concepts including kaizens (changes for good), 5S, 8 Wastes, root cause analysis, creative problem solving and mistake proofing (poka yoke).

Application of lean tools

Explanation and application of lean tools to a variety of settings, including commercial, government and not-for-profit environments. This includes outlining lean concepts and demonstrating how they can used across a variety of environments.

Metric for determining success with lean projects

Lean measures relating to availability, performance and yield.

The basis and methodology of Six Sigma

Introduction to Six Sigma methodology that is based on processes having characteristics that can be defined, measured, analysed, improved and controlled (DMAIC).

Application of Six Sigma methodology

The use of Six Sigma methodology in cross-functional teams to solve broader business problems and reduce variability and eliminate error.

Introduction to leadership “Green Belt” training

How to lead teams by empowering team members, whilst encouraging risk taking and creative problem solving to reduce errors with non-human intervention.

Metrics for determining success with Six Sigma projects

Understanding how to set tolerance levels and calculate Defects per Million Opportunities.

Intended audience

Suitable for anyone interested in removing wasteful workplace processes, reducing human stress arising from process inefficiencies and eliminating errors by introducing non-human interventions. This is across commercial, government and no-for-profit organisations. In particular, the course is designed for:

  • Line managers and supervisors
  • Managers
  • Team leaders and supervisors
  • Manufacturing staff
  • Administration staff.

Delivery style

Coursework consists of mini-lectures, followed by practical exercises. These exercises include group work based on case studies. There will be also an opportunity towards the end of the day to volunteer your own change scenario for building up an action plan based on input from the entire class.


  • Expert trainers
  • Central locations
  • Free, expert advice
  • Course materials – yours to keep
  • CCE Statement of Completion

What others say.

  • This course provides a very good introduction to both Lean and Sigma Six. The course attracts a good mixture of participants, providing the opportunity to explore how Lean and Sigma Six could be used in different industries. The trainer provided real life examples of implementing Lean and Sigma Six. The final section of the course gives participants practice choosing between implementing Lean or Sigma Six to solve real life problems.

  • The course was well designed to include the theoretical as well as practical components and being able to implement these in real-life situations was helpful in understanding the course.

  • The tutor did an excellent job. Everyone I spoke to commented on how quickly the day passed which is a good metric.

  • Very practical approach without too much theory. Very impressed as an introductory course.

  • A great introductory course to give insight into the dynamics of lean and six sigma.

  • Excellent presenter with a lot of real world examples which reinforced a lot of the theory.

  • A very relevant management workshop with excellent content and expertly presented.

  • Good presentation with relevant comments from a facilitator with real knowledge of the subject and from a practical background.

  • Excellent short course at which I learnt skills that I can apply both in my personal and professional life.

  • For a one-day course I found this a good, relatively low cost introduction into Lean and Six Sigma process management methodologies. After this course I would recommend a company onsite project with a one on one trainer. I would recommend this course for anyone involved with process in their line of work.

  • Great Course, was a great benefit to my organisation and to my professional development.

  • The venue, the tutor, the course – was all to my satisfaction. A well-delivered course in all aspects.

  • The course was informative and practical. With a small number of participants, it made the course interactive and allowed reference to individual circumstances. Highly recommended.

  • Great presenter, who obviously knows a lot about the subject and is happy to tailor details of the course to address specific questions of the attendees.

Lean Six Sigma Course: Improve Productivity

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Lean Six Sigma Course: Improve Productivity

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What others say.

  • Excellent course and very knowledgeable facilitator. I benefited greatly from their experience and ability to distill complex info into simple terms. Highly recommended!
  • The expertise and experience of the tutor was clear, and the way they facilitated the mixing of students and their individual work contexts was very helpful.
  • Great engagement delivered through interesting visuals and examples
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