Business Process Design and Implementation Course
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Learn Management the smart way with Management courses at the University of Sydney.
If you’re a business manager or business analyst or in an organisational change role, this business process course will provide you with key skills in mapping, understanding and designing business processes and explain how to use processes to strategically realign your organisation. You’ll also learn how to define roles and responsibilities based on processes and how to use information systems and workflow to implement processes. Participants will work on an extended team-based case study and take away useful templates and a toolkit of process design methods.
Outcomes
Upon successful completion of this course, participants should have an understanding of:
- What business processes really are, how they relate to the customer and delivery of value and what the drivers are for process redesign.
- Breakthrough process design that moves organisations into a strategic realignment.
- Process governance needs and process roles and responsibilities.
- A toolset of process design methods, techniques and templates.
- The keys to successful process implementation.
- How business processes relate to information systems and workflow.
- What is beyond successful process design and implementation.
Content
This course covers the following topics:
Introduction
- Understanding what processes are and are not
- Drivers towards process management
- Process roles processes
Process and workflow basic tools
- Key processes; processes; sub-processes; activities
- Architectures; maps; diagrams/charts; templates
- BPD&I process
- Diagramming processes
‘AS IS’ process definition
- Process life cycle
- Value diagram
- Define ‘AS IS’ process (case study)
Concepts Impacting Process Design
- Process Innovation and Process Reengineering
- Theory of Constraints (TOC)
- Systems Thinking and Complexity Theory
- Value Chain
- SixSigma
- Processes and computer systems; process automation; BPM
- Critical Path Analysis
Process Design
- Principles of Process Design
- Dwell Times, Approvals, Sign-offs
Case Study automation strategies
Design ‘TO BE’ process
- Process Box
- Design ‘TO BE’ Process in teams
Process automation
- Workflow automation
- Straight-throughautomation; EAI BPM
- System development
Process Implementation
- Process documentation
- Process testing
- Roll-out
People and organisation, change management
- Change management
- Organisation
- Process owner and manager
Process costing
Process Improvement
The future of processes
Delivery Style
This is an interactive course, which may include lectures, group exercises and discussion.
Features
- Expert trainers
- Central locations
- Small class sizes
- Free, expert advice
- Student materials – yours to keep
- Statement of completion
What others say.
<p>{block name:“Course Tagline - Management”}</p><p>If you’re a business manager or business analyst or in an organisational change role, this business process course will provide you with key skills
...<p>{block name:“Course Tagline - Management”}</p><p>If you’re a business manager or business analyst or in an organisational change role, this business process course will provide you with key skills
...<p>{block name:“Course Tagline - Management”}</p><p>If you’re a business manager or business analyst or in an organisational change role, this business process course will provide you with key skills
...<p>{block name:“Course Tagline - Management”}</p><p>If you’re a business manager or business analyst or in an organisational change role, this business process course will provide you with key skills
...<p>{block name:“Course Tagline - Management”}</p><p>If you’re a business manager or business analyst or in an organisational change role, this business process course will provide you with key skills
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