Centre for Continuing Education

Business Process Design and Implementation Course

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If you’re a business manager or business analyst or in an organisational change role, this business process course will provide you with key skills in mapping, understanding and designing business processes and explain how to use processes to strategically realign your organisation. You’ll also learn how to define roles and responsibilities based on processes and how to use information systems and workflow to implement processes. Participants will work on an extended team-based case study and take away useful templates and a toolkit of process design methods.

Outcomes

Upon successful completion of this course, participants should have an understanding of:

  1. What business processes really are, how they relate to the customer and delivery of value and what the drivers are for process redesign.
  2. Breakthrough process design that moves organisations into a strategic realignment.
  3. Process governance needs and process roles and responsibilities.
  4. A toolset of process design methods, techniques and templates.
  5. The keys to successful process implementation.
  6. How business processes relate to information systems and workflow.
  7. What is beyond successful process design and implementation.

Content

This course covers the following topics:

Introduction

  • Understanding what processes are and are not
  • Drivers towards process management
  • Process roles processes

Process and workflow basic tools

  • Key processes; processes; sub-processes; activities
  • Architectures; maps; diagrams/charts; templates
  • BPD&I process
  • Diagramming processes

‘AS IS’ process definition

  • Process life cycle
  • Value diagram
  • Define ‘AS IS’ process (case study)

Concepts Impacting Process Design

  • Process Innovation and Process Reengineering
  • Theory of Constraints (TOC)
  • Systems Thinking and Complexity Theory
  • Value Chain
  • SixSigma
  • Processes and computer systems; process automation; BPM
  • Critical Path Analysis

Process Design

  • Principles of Process Design
  • Dwell Times, Approvals, Sign-offs

Case Study automation strategies

Design ‘TO BE’ process

  • Process Box
  • Design ‘TO BE’ Process in teams

Process automation

  • Workflow automation
  • Straight-throughautomation; EAI BPM
  • System development

Process Implementation

  • Process documentation
  • Process testing
  • Roll-out

People and organisation, change management

  • Change management
  • Organisation
  • Process owner and manager

Process costing

Process Improvement

The future of processes

Delivery Style

This is an interactive course, which may include lectures, group exercises and discussion.

Features

  • Expert trainers
  • Central locations
  • Small class sizes
  • Free, expert advice
  • Student materials – yours to keep
  • Statement of completion

What others say.

  • The course was extremely practical and relevant to business process management. I walked away with many practical skills to apply in practice, and I am very grateful for the insights. I wish I had done the course earlier!! Excellent case study, exercises and handouts to take away as well. Thank you!

  • Firstly, the presenter was an absolute sensation with how the course was presented – as well as blending it with industry experience. I will definitely be recommending this course to others.

  • The format and presentation of the course was excellent. A great balance between theory, discussion, anecdotes and work-shopping.

  • Comprehensive content. Fun and engaging team activities.

  • The presenter was very experienced and encouraged lots of discussion. I definitely got a lot from course.

  • This course was very well presented, interesting and relevant. I liked the level of participation and experiental learning generated via group exercises based on a case study and the general discussion and questions that occurred during the presentation.

  • Already recommended this course to a number of colleagues. Very useful and relevant and a good mix of presentations, applied work and and group discussion. Printed material also a helpful tool for revisiting particular topics after the course.

  • A very relevant workshop on a key area of management which is applicable to service industries and other industry sectors. The course provides an opportunity for important professional development in management and business. It is a good companion to courses such as Change Management which are also provided by the Centre.

  • A very comprehensive and well-paced course with a knowledgeable tutor who was also a very good trainer and able to share his own experiences with the group for increased practical insight.

Business Process Design and Implementation Course

<p>{block name:“Course Tagline - Management”}</p><p>If you’re a business manager or business analyst or in an organisational change role, this business process course will provide you with key skills

...
2018-08-30 Thu 30 Aug 2018 - 2018-08-31 Fri 31 Aug 2018
2 sessions, 16 hours total
9am - 5pm
Centre for Continuing Education
Course added to cart. Checkout now.
Close this message
Business Process Design and Implementation Course

<p>{block name:“Course Tagline - Management”}</p><p>If you’re a business manager or business analyst or in an organisational change role, this business process course will provide you with key skills

...
2018-10-04 Thu 04 Oct 2018 - 2018-10-05 Fri 05 Oct 2018
2 sessions, 16 hours total
9am - 5pm
University of Sydney (Venue TBA)
Course added to cart. Checkout now.
Close this message
Business Process Design and Implementation Course

<p>{block name:“Course Tagline - Management”}</p><p>If you’re a business manager or business analyst or in an organisational change role, this business process course will provide you with key skills

...
2018-11-15 Thu 15 Nov 2018 - 2018-11-16 Fri 16 Nov 2018
2 sessions, 16 hours total
9am - 5pm
University of Sydney (Venue TBA)
Course added to cart. Checkout now.
Close this message

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What others say.

  • Already recommended this course to a number of colleagues. Very useful and relevant and a good mix of presentations, applied work and and group discussion. Printed material also a helpful tool for revisiting particular topics after the course.
  • This course was very well presented, interesting and relevant. I liked the level of participation and experiental learning generated via group exercises based on a case study and the general discussion and questions that occurred during the presentation.
  • The format and presentation of the course was excellent. A great balance between theory, discussion, anecdotes and work-shopping.

Subjects