Business Process Design and Implementation Course

Management. Lift your career and your organisation.

Learn Management the smart way with Management courses at the University of Sydney.

If you’re a business manager, a leader in an organisational change role or a business analyst, this course will provide you with key skills in understanding, mapping and designing innovative business processes and explain how to use processes to strategically realign your organisation. You’ll also learn how to define roles and responsibilities based on processes and how to use information systems and workflow to implement processes and to drive the best use of process technologies. Participants will work on an extended team-based case study and take away useful templates and a toolkit of process design methods.

Outcomes

By the end of this course, you should have an understanding of:

• what business processes are, how they relate to the customer and the delivery of value, and what the drivers are for process redesign
• breakthrough process design that moves organisations into a strategic realignment
• process governance needs, and process roles and responsibilities
• a toolset of process design methods, techniques and templates based on a Business Process Management (BPM) approach
• the keys to successful process implementation and change management practices
• how business processes relate to information systems and workflow
• what is beyond successful process design and implementation.

Content

Introduction

• Understanding what processes are and are not
• Business drivers towards process management
• Process excellence programs

Process tools

• Key processes; processes; sub-processes; activities; tasks
• Architectures; maps; diagrams/charts; templates

Programs, projects and preparation

• Program management vs project management
• Activities for program and project management
• Process life cycle
• Preparing for process projects
• Value diagram

‘AS IS’ process definition

• Why bother?
• How to define AS IS
• Define ‘AS IS’ process (case study)
• Metrics

Concepts impacting Process Design

• Process Innovation
• Theory of Constraints (TOC)
• Systems Thinking
• Lean Six Sigma
• Critical Path Analysis; dwell time

Process Design

• Principles of Process Design
• Techniques
• Process Box
• Optimising a process
• Other considerations

Process Automation

• Workflow automation
• Computerisation vs automation
• Automation and computerisation strategies
• IBPMS

Design TO BE and System

• BPM Roadmap
• Process Innovation
• CSFs; Pitfalls
• ‘System’ design
• Team-based case study TO BE design
• Responsibilities
• Checklist for good processes

Business requirements

• Procedures and business requirements; tools; BPMN
• Business Rules; emails; reports
• Variations; advantages and disadvantages

Process Implementation

• System development
• Test
• Pilot
• Support
• Roll-out
• Go-Live

Change management, people and organisation

• Change management
• Barriers
• Reaction; leadership
• CSFs; principles
• Organisation
• Roles
• Change strategies

Process costing

Process Improvement

Wrap up

• Digital disruption and transformation
• RPA; AI

Delivery Style

Coursework comprises comprehensive explanation of principles, practice and experience of process work within the context of business strategy and management. Teams work on an extended case study with many exercises, which demonstrate the practicalities of process work and enable internalisation of learning. Participants are encouraged to join in the discussions and are given opportunities to apply the knowledge gained to their own business situations.