Business Process Design and Implementation Course
Course information
Business strategy. Plan and secure success.
This one-day course will provide you the knowledge and skills to design and improve business processes in alignment with your organisation’s vision and objectives.
Organisational processes are a critical element of an organisational governance framework, and have a direct relationship to the organisation’s maturity level and their customer’s experience.
The course is aimed at professional process designers and best practice practitioners.
Aims
The aim of this course is to equip you with the skills to design and improve an organisation’s processes and value streams.
Outcomes
By the end of this course, you should be able to:
- describe the definition of a process
- describe the purpose and objectives of a business process
- describe the purpose and give examples of value streams
- design efficient business processes and value streams that achieve organisational objectives
- model processes using contemporary design tools
- list the roles associated with business processes and the accountabilities and responsibilities
- measure and improve the efficiency and effectiveness of a business process
- apply continuous improvement to business processes.
Content
- Business process concepts
- Requirements management for process development/improvement
- Business process modelling
- Business process documentation
- Understanding value streams
- Lean concepts and business processes
- Process metrics
- Process optimisation and automation
- Continual improvement
Intended audience
- Process owners
- Process designers
- Business analysts
- Technical analysts
- Service management specialists
- Continual improvement practitioners
Prerequisites
A general understanding of business operations.
Delivery modes
- Face-to-face, presenter-taught training
- Online training via the platform Zoom
Delivery style
Both delivery modes include topic discussion, group activities to practice capabilities and quiz questions to consolidate knowledge.
Materials
Course materials are distributed electronically using Dropbox.
Upcoming classes
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...Meet the facilitators
Mark Plowman
What others say
A very relevant workshop on a key area of management which is applicable to service industries and other industry sectors. The course provides an opportunity for important professional development in management and business. It is a good companion to courses such as Change Management which are also provided by the Centre.
Denis Jones
Comprehensive content. Fun and engaging team activities.
Maricris Salazar
Firstly, the presenter was an absolute sensation with how the course was presented - as well as blending it with industry experience. I will definitely be recommending this course to others.
Matthew Smith
