Centre for Continuing Education

Business Process Design and Implementation Course

Management. Lift your career and your organisation.

Learn Management the smart way with Management courses at the University of Sydney.

If you’re a business manager, a leader in an organisational change role or a business analyst, this course will provide you with key skills in understanding, mapping and designing innovative business processes and explain how to use processes to strategically realign your organisation. You’ll also learn how to define roles and responsibilities based on processes and how to use information systems and workflow to implement processes and to drive the best use of process technologies. Participants will work on an extended team-based case study and take away useful templates and a toolkit of process design methods.

Outcomes

Upon completion of this course, participants should have an understanding of:

  • what business processes really are, how they relate to the customer and delivery of value, and what the drivers are for process redesign
  • breakthrough process design that moves organisations into a strategic realignment
  • process governance needs, and process roles and responsibilities
  • a toolset of process design methods, techniques and templates based on a Business Process Management (BPM) approach
  • the keys to successful process implementation and change management practices
  • how business processes relate to information systems and workflow
  • what is beyond successful process design and implementation.

Content

Introduction

  • Understanding what processes are and are not
  • Business drivers towards process management
  • Process excellence programs

Process tools

  • Key processes; processes; sub-processes; activities; tasks
  • Architectures; maps; diagrams/charts; templates

Programs, projects and preparation

  • Program management vs project management
  • Activities for program and project management
  • Process life cycle
  • Preparing for process projects
  • Value diagram

‘AS IS’ process definition

  • Why bother?
  • How to define AS IS
  • Define ‘AS IS’ process (case study)
  • Metrics

Concepts impacting Process Design

  • Process Innovation
  • Theory of Constraints (TOC)
  • Systems Thinking
  • Lean Six Sigma
  • Critical Path Analysis; dwell time

Process Design

  • Principles of Process Design
  • Techniques
  • Process Box
  • Optimising a process
  • Other considerations

Process Automation

  • Workflow automation
  • Computerisation vs automation
  • Automation and computerisation strategies
  • IBPMS

Design TO BE and System

  • BPM Roadmap
  • Process Innovation
  • CSFs; Pitfalls
  • ‘System’ design
  • Team-based case study TO BE design
  • Responsibilities
  • Checklist for good processes

Business requirements

  • Procedures and business requirements; tools; BPMN
  • Business Rules; emails; reports
  • Variations; advantages and disadvantages

Process Implementation

  • System development
  • Test
  • Pilot
  • Support
  • Roll-out
  • Go-Live

Change management, people and organisation

  • Change management
  • Barriers
  • Reaction; leadership
  • CSFs; principles
  • Organisation
  • Roles
  • Change strategies

Process costing

Process Improvement

Wrap up

  • Digital disruption and transformation
  • RPA; AI

Delivery Style

Coursework comprises comprehensive explanation of principles, practice and experience of process work within the context of business strategy and management. Teams work on an extended case study with many exercises, which demonstrate the practicalities of process work and enable internalisation of learning. Participants are encouraged to join in the discussions and are given opportunities to apply the knowledge gained to their own business situations.

Features

  • Expert trainers
  • Central locations
  • Small class sizes
  • Free, expert advice
  • Student materials – yours to keep
  • Statement of completion

What others say.

  • The course was extremely practical and relevant to business process management. I walked away with many practical skills to apply in practice, and I am very grateful for the insights. I wish I had done the course earlier!! Excellent case study, exercises and handouts to take away as well. Thank you!

  • Firstly, the presenter was an absolute sensation with how the course was presented – as well as blending it with industry experience. I will definitely be recommending this course to others.

  • The format and presentation of the course was excellent. A great balance between theory, discussion, anecdotes and work-shopping.

  • Comprehensive content. Fun and engaging team activities.

  • The presenter was very experienced and encouraged lots of discussion. I definitely got a lot from course.

  • This course was very well presented, interesting and relevant. I liked the level of participation and experiental learning generated via group exercises based on a case study and the general discussion and questions that occurred during the presentation.

  • Already recommended this course to a number of colleagues. Very useful and relevant and a good mix of presentations, applied work and and group discussion. Printed material also a helpful tool for revisiting particular topics after the course.

  • A very relevant workshop on a key area of management which is applicable to service industries and other industry sectors. The course provides an opportunity for important professional development in management and business. It is a good companion to courses such as Change Management which are also provided by the Centre.

  • A very comprehensive and well-paced course with a knowledgeable tutor who was also a very good trainer and able to share his own experiences with the group for increased practical insight.

Business Process Design and Implementation Course

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What others say.

  • Already recommended this course to a number of colleagues. Very useful and relevant and a good mix of presentations, applied work and and group discussion. Printed material also a helpful tool for revisiting particular topics after the course.
  • This course was very well presented, interesting and relevant. I liked the level of participation and experiental learning generated via group exercises based on a case study and the general discussion and questions that occurred during the presentation.
  • The tutor was very knowledgeable and course content practical. Additional antidotes for business challenges were thrown in along the way. If you attend, you will appreciate the value of this course.