Centre for Continuing Education

Business Process Design and Implementation Course

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Business strategy. Plan and secure success.

COVID-19 update: arrangement of our courses

We are now delivering courses both online and in-person. Please check the delivery format for each class before you enrol.

Please note that course materials for all classes (excluding prescribed textbooks) are shared electronically within 48 hours of a course starting. Printing is not available.

This business process design course teaches key skills in understanding, mapping and designing innovative business processes.

The course is directed at people with good experience in business management and planning. If you’re a business manager, leader or business analyst engaged in business transformation, then this course is for you.

You will work on an extended team-based case study and take away useful templates and a toolkit of process design methods.

If you’re considering introducing Robotic Process Automation (RPA) into your business, this course will help you better define processes before bringing in automation.

Outcomes

By the end of this course, you should be able to:

  • describe what business processes are, how they relate to the customer, and the delivery of value
  • describe the drivers for process redesign
  • lead and drive breakthrough process design that moves organisations into a strategic realignment
  • support process governance needs, and process roles and responsibilities
  • use a toolset of process design methods, techniques and templates based on a Business Process Management (BPM) approach
  • describe the keys to successful process implementation and change management practices
  • describe how business processes relate to information systems, workflow and RPA
  • come up with ideas beyond successful process design and implementation.

Content

Introduction

  • Learning from the past, BPM and RPA
  • Understanding what processes are and are not
  • Business drivers towards process management
  • Process excellence programs

Process tools

  • Key processes, sub-processes, activities and tasks
  • Architecture, maps, diagrams/charts and templates

Programs, projects and preparation

  • Program management vs project management
  • Program strategies and roles
  • Activities for program and project management
  • Process life cycle
  • Preparing for process projects
  • Value diagram

‘As is’ process definition

  • Why bother?
  • How to define 'as is'
  • Define ‘as is’ process (case study)
  • Metrics

Concepts impacting process design

  • Theory of Constraints (TOC)
  • Systems Thinking
  • Lean Six Sigma
  • Critical Path Analysis and dwell time

Process design

  • Principles of Process Design
  • Optimising a process
  • Information flow
  • Techniques
  • Other considerations

Process automation

  • Workflow automation
  • Computerisation vs automation
  • Automation and computerisation strategies
  • IBPMS
  • RPA

Design ‘To be’ and system

  • BPM roadmap
  • Process Innovation
  • CSFs; Pitfalls
  • ‘System’ design
  • Team-based case study ‘to be’ design
  • Responsibilities, RASIC
  • Checklist for good processes

Business requirements

  • Procedures and business requirements; tools; BPMN
  • Business rules; emails; reports
  • Variations, advantages and disadvantages

Process implementation

  • System development
  • Test
  • Pilot
  • Support, communications
  • Roll-out
  • Go-Live

Change management, people and organisation

  • Change management
  • Barriers
  • Reaction, leadership
  • CSFs, principles
  • Organisation
  • Roles
  • Organisational change strategies

Process costing

Process improvement

Wrap up

  • Digital disruption and transformation
  • AI, IA
  • Where to from here?

Delivery style

Coursework comprises comprehensive explanation of principles, practice and experience of process work within the context of business strategy and management. You will work in teams on an extended case study with many exercises.

Features

  • Expert trainers
  • Central locations
  • Course materials – yours to keep
  • CCE Statement of Completion

What others say.

  • The course was extremely practical and relevant to business process management. I walked away with many practical skills to apply in practice, and I am very grateful for the insights. I wish I had done the course earlier!! Excellent case study, exercises and handouts to take away as well. Thank you!

  • Firstly, the presenter was an absolute sensation with how the course was presented – as well as blending it with industry experience. I will definitely be recommending this course to others.

  • The format and presentation of the course was excellent. A great balance between theory, discussion, anecdotes and work-shopping.

  • Comprehensive content. Fun and engaging team activities.

  • The presenter was very experienced and encouraged lots of discussion. I definitely got a lot from course.

  • This course was very well presented, interesting and relevant. I liked the level of participation and experiental learning generated via group exercises based on a case study and the general discussion and questions that occurred during the presentation.

  • Already recommended this course to a number of colleagues. Very useful and relevant and a good mix of presentations, applied work and and group discussion. Printed material also a helpful tool for revisiting particular topics after the course.

  • A very relevant workshop on a key area of management which is applicable to service industries and other industry sectors. The course provides an opportunity for important professional development in management and business. It is a good companion to courses such as Change Management which are also provided by the Centre.

  • A very comprehensive and well-paced course with a knowledgeable tutor who was also a very good trainer and able to share his own experiences with the group for increased practical insight.

Business Process Design and Implementation Course

<p>{block name:“Course Tagline - Business strategy”}</p><p>{block name:“Course Message - Business and management”}</p><p>{block name:“Block - COVID 19 updates”}</p><p>This business process design

...
2020-10-22 Thu 22 Oct 2020 - 2020-10-23 Fri 23 Oct 2020
2 sessions, 16 hours total
9am - 5pm (UTC+11:00)
Face-to-face (Venue TBA)
Course added to cart. Checkout now.
Close this message
Business Process Design and Implementation Course

<p>{block name:“Course Tagline - Business strategy”}</p><p>{block name:“Course Message - Business and management”}</p><p>{block name:“Block - COVID 19 updates”}</p><p>This business process design

...
2020-11-26 Thu 26 Nov 2020 - 2020-11-27 Fri 27 Nov 2020
2 sessions, 16 hours total
9am - 5pm (UTC+11:00)
Face-to-face (Venue TBA)
Course added to cart. Checkout now.
Close this message

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What others say.

  • Comprehensive content. Fun and engaging team activities.
  • Excellent overview of the subject, interwoven with core skill development. Very good value.
  • A very relevant workshop on a key area of management which is applicable to service industries and other industry sectors. The course provides an opportunity for important professional development in management and business. It is a good companion to courses such as Change Management which are also provided by the Centre.

Subjects

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