Problem Solving and Decision-Making Course

Enhance decision-making in complex, uncertain environments. Learn to apply design, lean, and complexity thinking to navigate ambiguity, assess risks, and develop innovative solutions that drive organisational success.
Duration
1 day, 8 hours total
Next date
4 February 2027
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Next class mode
Face-to-face (CCE Building, Sydney)
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Cost
From $730.00

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Course summary

With the rapid and continuous changes in market conditions, customers' behaviour, and the technological landscape, it has become crucial for organisations to develop their decision-making capacity when operating in a world that is increasingly volatile, uncertain, complex, and ambiguous (VUCA).

This short course is tailored for organisations that recognise the importance of staff development as a strategic investment in navigating the VUCA world, which is essential to remaining competitive.

How do you frame complex problems amidst ambiguous and incomplete information? What new type of thinking and operating is needed to navigate unknowns? How to manage the risks associated with the introduction of new technologies? What are the frameworks and strategies of the new ways of problem solving?

Aims

This course will teach you practical tools and hands-on techniques for solving problems and making effective decisions. Through interactive activities and real-world case studies, you will learn to address the specific challenges of each VUCA dimension, apply tools like Backcasting, Cross-Impact Analysis, and the OODA Loop, and explore frameworks including Cynefin and system mapping.

Learning outcomes

By the end of this course, you should be able to:

  • use different types of thinking when you cannot predict the future, and understand when to apply these thinking approaches
  • analyse complex situations using the Cynefin framework
  • understand how to prepare for rapid changes and associated decision-making
  • apply frameworks and tools for uncovering unknowns when analysing problems.

Content

Problem solving and decision-making in a VUCA world

  • Understanding the VUCA world
  • Challenges in making decisions in VUCA
  • Making decisions by addressing each dimension of a VUCA world

Tools to frame decision-making and problem complexity

  • Backcasting as a tool for scenario planning
  • Cross impact analysis
  • The OODA loop
  • Cynefin framework
  • System mapping using rich map
  • Experiment interventions in the system
  • Mapping assumptions and exploring ignorance

Case study

  • Traditional planning and problem-solving methods
  • Initial responses and quick fixes
  • Transition to resilient solutions
  • Practical and impractical solutions

Who this course is for

Future leaders building their capacity to lead and make critical team-based decisions in the context of ambiguous and incomplete information for improved and safe operations.

Prerequisites

None

Delivery mode

  • Face-to-face, presenter-taught workshop
  • Online workshop via the platform Zoom

Materials

All course materials are provided electronically using Dropbox.

If you are attending a class taking place online, please ensure you have access to Miro.

Course Brochure

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Meet the facilitators

Leila Alem

Adjunct Professor Leila Alem brings 25+ years of experience in partnering with industry to solve complex problems and deliver impact in a range of industries. Her expertise includes designing award-winning digital products and new customer experiences leveraging emerging technologies such as AI, Wearables, AR/ VR and MR and using Design Thinking, Lean Start-up and Agile methodologies. She has over 10 years of experience in entrepreneurship, building new innovation programs and practices to drive client engagement. Her corporate entrepreneurship experience includes the government and consulting sectors. 

Leila has an extensive experience in teaching at undergraduate, Master and corporate levels both in Australia and overseas. Her subjects include innovation, entrepreneurship, lean startup, design thinking, system thinking, technology disruptors etc. She has taught in the award-winning UTS Bachelor of Creative Intelligence and Innovation, in the University of Sydney Master of Design and UTS executive MBA. She won the 2013 NSW State Innovation Award in R&D and was a finalist for The Women Infotech Outstanding Career Achievements Award in 2015.

Leila holds a PhD is in Artificial Intelligence and is a member of the National AI Think Thank. Her research draws on real industry challenges to explore novel ways of working, learning and collaborating using AI, VR, AR and IOT. She has 150+ peer-reviewed publications and is the editor of books and international journals in the next frontiers of Human-Computer Interaction.

Leila is currently an Adjunct Professor in Human-Computer Interaction at UTS. She was Principal Consultant at Thoughtworks, a global innovation consulting firm, for 2 years and Principal Research Scientist at CSIRO for 23 years.

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Trena Blair

Trena empowers leaders to lead with purpose.

With an international executive career spanning Australia and the USA, Trena has led billion-dollar P&Ls, managed global teams of over 400, and driven strategic growth across multiple industries. She brings more than 20 years of senior leadership experience to her work with business leaders navigating complexity and transformation.

A highly respected thought leader in strategy, leadership, governance and risk management, and women’s advancement, Trena is regularly engaged to design and deliver programs for organisations such as the University of Sydney Business School, the American Australian Chamber of Commerce, UNSW Australian Graduate School of Management, the Australian Institute of Company Directors, Mastercard, and Discover Global Network.

She is an experienced presenter of business leadership programs, including governance and risk Management, leadership, and strategic planning and management.

Trena is a qualified Company Director and maintains an active board portfolio, providing governance and strategic oversight in both commercial and not-for-profit sectors. Her thought leadership has been featured in Forbes, Business Insider, and CEO Magazine, and she is a multi-award winning businesswoman, and best-selling author of Decoding Global Growth: How successful companies scale internationally.

Her academic credentials include a Bachelor of Arts (Education) and a Bachelor of Education (Deakin University), a Graduate Diploma in Management (UNSW AGSM), and the General Management and Leadership Program (Harvard Business School).

Her mission? To inspire courageous, strategic leaders to grow with clarity, act with impact, and lead with purpose.

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