Class Details
Team Managers and Leaders Course: Essential Skills
Course summary
This foundational course in people management focuses on practical strategies and frameworks for effective leadership of high-performing teams.
Designed for those stepping into leadership roles or looking to enhance their skills, this course provides valuable tools for effective team leadership. Participants will engage in interactive sessions, hands-on exercises, and real-life case studies to gain a deeper understanding of leadership in businesses today.
This one-day workshop is for individuals looking to improve their team leadership abilities and foster stronger working relationships while achieving tangible individual, team, and organisational outcomes.
Learning outcomes
By the end of this course, you should be able to:
- understand the dynamics of high performing teams, and the pivotal role of the team leader
- employ effective communication skills for leading individuals and teams
- establish shared team goals and a unified vision that aligns with organisational purpose
- understand your leadership style and how to adapt according to the situation
- navigate team conflicts and challenging situations
- cultivate psychological safety, trust and credibility for effective working relationships
- motivate teams, boost morale, and enhance individual and team performance through participation and consultation.
Content
Module 1: Leadership fundamentals
- Differentiate between a leader and manager
- Define high performing teams
- Identify key traits of effective leaders
- Examine various leadership styles and adapt your leadership style for improved team performance
- “Positive leadership” and the benefits of a strengths-based approach to leadership
Module 2: Teams
- Set common team goals and vision, tied to organisational purpose
- Understand the stages of team development
- Principles of team effectiveness and team performance culture
- Manage psychosocial behaviours and risks in the workplace
- Develop effective working relationships, through building psychological safety vulnerability, trust, credibility and earning respect
- Address cross-cultural communication, diversity, and inclusion in the workplace for understanding and respecting different perspectives
Module 3: Planning, productivity and performance
- Set and achieve goals collaboratively with your team
- Craft agendas for individual and team meetings
- Delegate tasks, provide coaching, and follow up to enhance productivity and performance
- Empower team members through task ownership
- Motivate and build individual and team performance
Module 4: Conflict resolution, and relationship management
- Guidelines and strategies for addressing team conflicts, grievances, and performance challenges
- Master the art of providing and receiving both positive and constructive feedback
- Learn the framework for engaging in challenging, authentic and courageous conversations
Who this course is for
Suitable for new and emerging leaders, team leaders, supervisors, as well as those aiming to pursue a leadership position.
Prerequisites
None
Delivery modes
- Face-to-face, presenter-taught workshop
- Online workshop via the platform Zoom
Delivery style
- An interactive workshop, including presentation, group exercises, reflection and discussion.
- You are encouraged to review your experiences from teams you have led or participated in, including what was good and what could be improved.
- Complete the Strengths Survey at https://www.viacharacter.org/character-strengths
Materials
Course handouts are provided electronically using Dropbox.
Sessions
Location
Face-to-face (Venue TBA, Sydney)
Other information
If your upcoming class is Face-to-face (Venue TBA, Sydney), the class is located at the Camperdown/Darlington campus but the exact classroom and building has not been assigned.
The exact location on campus is confirmed approximately five business days from a class start date and you will then receive a course preparation email with this information.
Meet the facilitators
Peter Agnew
Peter supports leaders and teams to perform at their best, drawing on extensive coaching, facilitation, and therapeutic qualifications. His work focuses on strengthening behavioural capability and building cultures where leadership and teams can thrive. A qualified therapist, executive coach, and facilitator, Peter has worked with leaders at every level, from emerging and frontline leaders to senior and executive managers. Peter has an interactive and engaging style that consistently rates highly in participant survey feedback. He has 30 years’ experience with behavioural profiling that includes DiSC, EI, Employee Engagement and 360 feedback.
Peter also brings significant governance experience, serving as Board Chair and President of Surf Life Saving Australia, where he leads national strategy and supports strong organisational culture and performance. With over 25 years of experience, Peter has worked across most business sectors including: Banking, Retail, Building & Construction, Law, Higher Education, Local, State and Federal Government, Pharmaceutical and Health. He has three Master’s Degrees that include Counselling and Psychotherapy (M Coun), Business Administration (MBA) and Education (Adult) (MEd). He is also a graduate of the Company Directors Course (GAICD).
