Class Details
Team Managers and Leaders Course: Essential Skills
Course summary
This foundational course in people management focuses on practical strategies and frameworks for effective leadership of high-performing teams.
Designed for those stepping into leadership roles or looking to enhance their skills, this course provides valuable tools for effective team leadership. Participants will engage in interactive sessions, hands-on exercises, and real-life case studies to gain a deeper understanding of leadership in businesses today.
This one-day workshop is for individuals looking to improve their team leadership abilities and foster stronger working relationships while achieving tangible individual, team, and organisational outcomes.
Learning outcomes
By the end of this course, you should be able to:
- understand the dynamics of high performing teams, and the pivotal role of the team leader
- employ effective communication skills for leading individuals and teams
- establish shared team goals and a unified vision that aligns with organisational purpose
- understand your leadership style and how to adapt according to the situation
- navigate team conflicts and challenging situations
- cultivate psychological safety, trust and credibility for effective working relationships
- motivate teams, boost morale, and enhance individual and team performance through participation and consultation.
Content
Module 1: Leadership fundamentals
- Differentiate between a leader and manager
- Define high performing teams
- Identify key traits of effective leaders
- Examine various leadership styles and adapt your leadership style for improved team performance
- “Positive leadership” and the benefits of a strengths-based approach to leadership
Module 2: Teams
- Set common team goals and vision, tied to organisational purpose
- Understand the stages of team development
- Principles of team effectiveness and team performance culture
- Manage psychosocial behaviours and risks in the workplace
- Develop effective working relationships, through building psychological safety vulnerability, trust, credibility and earning respect
- Address cross-cultural communication, diversity, and inclusion in the workplace for understanding and respecting different perspectives
Module 3: Planning, productivity and performance
- Set and achieve goals collaboratively with your team
- Craft agendas for individual and team meetings
- Delegate tasks, provide coaching, and follow up to enhance productivity and performance
- Empower team members through task ownership
- Motivate and build individual and team performance
Module 4: Conflict resolution, and relationship management
- Guidelines and strategies for addressing team conflicts, grievances, and performance challenges
- Master the art of providing and receiving both positive and constructive feedback
- Learn the framework for engaging in challenging, authentic and courageous conversations
Who this course is for
Suitable for new and emerging leaders, team leaders, supervisors, as well as those aiming to pursue a leadership position.
Prerequisites
None
Delivery modes
- Face-to-face, presenter-taught workshop
- Online workshop via the platform Zoom
Delivery style
- An interactive workshop, including presentation, group exercises, reflection and discussion.
- You are encouraged to review your experiences from teams you have led or participated in, including what was good and what could be improved.
- Complete the Strengths Survey at https://www.viacharacter.org/character-strengths
Materials
Course handouts are provided electronically using Dropbox.
Sessions
Location
Face-to-face (Venue TBA, Sydney)
Other information
If your upcoming class is Face-to-face (Venue TBA, Sydney), the class is located at the Camperdown/Darlington campus but the exact classroom and building has not been assigned.
The exact location on campus is confirmed approximately five business days from a class start date and you will then receive a course preparation email with this information.
Meet the facilitators
Wendy Jocum
Wendy Jocum has been involved in human resources, learning and development, organisational psychology, facilitation, and coaching since 1989. Her workshops are practical, informative, engaging, and experiential, providing positive learning opportunities for participants and clients. Wendy is passionate about people development and inspires individuals to achieve their potential while enhancing individual, team, and organisational performance.
Wendy is experienced in training, coaching, and consulting, specialising in emotional intelligence, resilience, positive psychology, and stress management.
Wendy provides workshop facilitation, individual coaching, teambuilding, conference presentations, assessment, and online learning delivery. She has experience in a wide range of organisations and industries in South Africa and Australia. She works in corporate, government, and academic sectors. Wendy has numerous qualifications in Commerce, Business, Government, Leadership, Management, HR, Training/Assessment, and Coaching.
Wendy holds various qualifications, including the Genos Emotional Intelligence Tool, Myer-Salovey-Caruso Emotional Intelligence Test, DiSC behaviour styles practitioner, Human Synergistics Life Styles Inventory, Group Styles Inventory, Strengths Profile and Team Strengths, Team Management Systems, Myers-Briggs Type Indicator, and Strength Deployment Inventory.
