Class Details
Effective Ongoing Stakeholder Management Course
Course summary
This stakeholder management course delivers the principles of effective stakeholder management in everyday working situations. Stakeholders are all those individuals and team members involved in helping the organisation to achieve its objectives.
This stakeholder management course deals with how to effectively manage a wide variety of stakeholders in a “Business As Usual” context, rather than specifically on a project basis. We will examine stakeholders from a variety of perspectives, including power and interest dimensions, and in so doing, develop techniques for dealing with adversaries and for building advocates.
Aims
- Effectively communicate with all stakeholder groups
- Engage with stakeholders in a way that produces stronger results
- Lead a diverse group of stakeholders to achieve required outcomes, whilst satisfying each stakeholder’s agenda
- Build relationships that maximise value and minimise inefficiencies for each stakeholder group
- Negotiate in difficult situations to achieve winning outcomes for yourself and each stakeholder group
- Manage change so that it's successfully embraced at all levels
- Ensure there is goal alignment across each stakeholder group for moving ahead in the same direction
Learning outcomes
By the end of this course, you should be able to:
- communicate effectively with stakeholders, so as to deliver outcomes based on what is truly valued
- ensure each stakeholder is motivated for delivering required outcomes in a time-efficient manner
- set healthy boundaries and resolve conflicts with stakeholders, so as to achieve favourable outcomes
- manage change so that stakeholders are well-aligned in moving forward
- work collaboratively and creatively with stakeholders in resolving problems and building opportunities
- extend ongoing stakeholder management principles to also manage project-based stakeholders effectively.
Content
Managing ongoing stakeholders versus project-based stakeholders
Effective management of project-based stakeholders using PMBOK® methodology will be contrasted to techniques for managing stakeholders on an ongoing basis.
Engaging and motivating stakeholders to achieve goals
How to identify, analyse and effectively lead stakeholders, both internally and externally, where there is no direct reporting line. Identifying what motivates each stakeholder and engaging them to achieve objectives in the most efficient and rewarding ways.
Communicating and aligning needs to create value
Introducing a model for communication and techniques for effective communication. Identifying what is truly of value to yourself and each stakeholder group.
Managing demanding and difficult stakeholders, setting boundaries, and resolving conflicts to build bonds
Overcoming barriers to establishing worthwhile stakeholder relations, setting healthy boundaries for achieving respect, negotiating to resolve conflicts and, and developing stronger relationships based on increased understanding.
Managing stakeholders through a change process
During any activity with stakeholders, the need for change can pose challenges. Several models for dealing with change will be examined for best managing each change as it presents.
Dealing with risks and solving problems with stakeholders creatively
Risk appetite is likely to vary across stakeholder groups, so problems and opportunities that arise can be viewed differently by each group. Ways of solving problems creatively when there are diverse risk profiles, interests and needs.
Who this course is for
Suitable for anyone who is working with stakeholders, where there is no direct reporting relationship. These scenarios arise across commercial, government and not-for-profit sectors. Types of roles include:
- Business managers
- Department managers
- Product/Service managers
- Change/Risk managers
- Sales/Marketing/Customer Service managers
- Technical managers
- Supply chain/Procurement managers
- General Managers
- Operations Managers
- Executive Officers.
Prerequisites
None
Delivery mode
- Face-to-face, presenter-taught workshop
- Online workshop via the platform Zoom
Delivery style
This course lays a theoretical foundation for effective stakeholder management whilst providing time for practical application across a range of scenarios. You will be encouraged to volunteer situations, and an action plan will be developed for moving forward using course principles. Class time will include lectures, demonstrations, and group work.
Materials
Course materials are distributed electronically using Dropbox.
Sessions
Location
Face-to-face (CCE Building, Sydney)
Public transport
As bus and train timetables regularly change, we suggest you visit the Transport for NSW trip planner before you set out.
The nearest train stations are Newtown Station and Macdonaldtown Station. Macdonaldtown Station is closer by distance than Newtown Station, however trains do not stop as frequently as at Newtown Station.
Other information
Parking
Nearby parking is available at Wilson Parking - RPA Medical Centre Car Park (entry via Elizabeth Street off Carillon Avenue).
A Flexi Saver Rate is available but must be booked in advance online and includes the booking fee. Bookings can be made via the Wilson website or by downloading the Wilson Parking App. Otherwise, hourly parking rates will apply, as advertised on the Wilson Parking website.
Meet the facilitators
Sam Trattles
Sam is an experienced facilitator, speaker and business advisor who brings more than 25 years of commercial and leadership experience to her workshops and programs. Her facilitation style is practical, conversational and grounded in the realities of business, drawing on real examples to bring the learning to life and help people put it into practice.
Before starting her own business in 2013, Sam spent close to two decades in corporate marketing and commercial roles in Australia and the UK, including senior leadership positions with Telstra and PwC. Since then, she has worked with leaders and teams across corporate, SME, sporting and not-for-profit organisations.
Sam's clients include Nine, the Australian Institute of Sport, Rugby Australia, Supercars, Opera Australia, Taronga Conservation Society Australia, Wendy Wu Tours, Worley, Teachers Mutual Bank and The Funding Network.
Throughout her career, Sam has negotiated and managed more than $575 million in commercial deals and partnerships. Her work spans leadership, communication, commercial capability and negotiation, giving her a wealth of real-world experience to draw on as a facilitator.
Sam is the author of I Love Negotiating and Negotiate Your Worth, which was recognised as Best General Business Book at the 2022 Australian Business Book Awards.
