Class Details
People Management Course: Essentials
Course summary
This short course in people management is designed for managers, supervisors and team leaders who are looking to successfully manage people and bring the best out of their team. It is suitable for new and experienced managers looking to improve their people management skills and team performance.
In this training course you will learn some essential strategies for managing individuals, teams, leading and enhancing team performance. Important management skills such as communication skills and negotiation skills will be covered in this people focussed management course. This will highlight the importance of knowing how to communicate more effectively with your team and how to motivate and handle difficult individuals.
A greater understanding of the importance of communication skills will also provide managers and team leaders with the negotiation skills necessary to manage change and resolve conflict within your team.
Aims
This course aims to build your awareness of the key components of people management providing frameworks for taking action and building confidence in your role as a manager.
The aims of this course are to:
- develop your leadership style and communication skills when managing others
- increase your awareness of how to motivate people to achieve effective business outcomes
- assist you in managing conflict with team members and other stakeholders by effective use of negotiation skills
- help manage difficult people and difficult behaviours
- equip you to facilitate effective change using best practice models
- coach and performance manage others for achieving the best outcome at both an individual and organisational level.
Learning outcomes
By the end of this course, you should be able to:
- communicate more effectively with the people you work with for achieving constructive outcomes
- strengthen your leadership style, develop your emotional intelligence (“read” a situation involving staff) and act to bring out the best in your team members
- motivate the people you work with to deliver stronger team outcomes
- identify techniques for resolving conflict
- set healthy boundaries for managing difficult people matters and behaviours
- lead an effective change process
- use performance management and a simple coaching approach to guide and motivate team members
- explain the distinction between mentoring and coaching.
Content
- Communicating effectively with team members
- Motivating team members and other stakeholders
- Developing emotional intelligence and knowing how to use it within your team
- Performance management, monitoring performance and feedback
- Managing change within your team
- Negotiation skills for reaching agreed positions
- Dealing with difficult people, including setting healthy boundaries when dealing with difficult behaviours, managing resistance, counselling, coaching and conflict resolution
Who this course is for
Suitable for managers and supervisors across all sectors who wish to improve their skills in managing and leading their staff.
Prerequisites
There are no prerequisites for this entry-level people management course. However, you're advised to familiarise yourself with your organisation’s human resource management policies prior to attending the course. In particular, your organisation’s policy in relation to effective people management, e.g. communication channels used, timing of performance reviews and conflict resolution procedures.
Delivery modes
- Face-to-face, presenter-taught workshop
- Online workshop via the platform Zoom
Delivery style
This two-day course is an interactive workshop which includes lectures, group exercises and discussion.
Materials
Course materials are shared electronically.
Recommended reading
Cole, Kris (2016) Management Theory and Practice, Cengage, 6th Edition.
Sessions
Location
Face-to-face (Venue TBA, Sydney)
Other information
If your upcoming class is Face-to-face (Venue TBA, Sydney), the class is located at the Camperdown/Darlington campus but the exact classroom and building has not been assigned.
The exact location on campus is confirmed approximately five business days from a class start date and you will then receive a course preparation email with this information.
Meet the facilitators
John Le Mesurier
John brings a wealth of business, management, IT, consultancy and training experience to many of the professional development courses on offer at CCE. This experience has included senior corporate and general management roles in American, British and Chinese multinationals, as well as consultancies for several leading UK and Irish management firms. His consulting projects have covered advanced practice studies in leadership, sales & customer service processes, strategic sourcing, human resource models and organisational issues. These projects have been undertaken in North & South America, Europe and China. His international client list includes Procter & Gamble, Red Bull, Johnson & Johnson, SC Johnson, Eli Lilly, Roche, Mitsubishi, Vodafone/ Hutchison Telecoms, Danone, Heineken, BOC/ Linde, Boehringer Ingelheim, British Government and Qantas. John also works for an Australian consulting firm, Newfocus, conducting projects in the government and Not-For-Profit sectors. John has been involved in projects at PwC and Macquarie University.
John is currently undertaking a M. Phil/ PhD and holds a Master of Business Administration (with Distinction), Bachelor of Arts (with Distinction), majors in Psychology and Statistics, sub-majors in Accounting and Economics; Diplomas in Management, Change Management, Risk Management, Project Management; Digital Badge in Advanced Analytics, Graduate Certificate in Learning & Teaching, and Certificate IVs in Competitive Manufacturing (Lean) and Training and Assessment. John has been awarded the highest qualification by The Australian Research Society, namely Qualified Professional Researcher. John is an accredited Sydney Lifeline counsellor, where he also trained counsellors for more than 20 years.
John has lectured in Bachelor of Business at Torrens University, Master of Business Analytics at Kaplan Business School and Master of Community Development offered through Southern Cross University (SCBIT Sydney campus). John has been an Executive Coach at UNSW, where he has also been a guest lecturer in marketing and change management. He has taught 1st year statistics at UTS (Insearch) and Macquarie University (Navitas) and delivered IT training in corporate settings for 30 years.
