Class Details
Project Management Course: Stakeholder Management
Course summary
This one-day course teaches the essentials of stakeholder engagement and relationship management. Projects have a greater likelihood of success when all leaders, managers and team members are proficient in engaging and managing relationships with stakeholders.
Learning outcomes
By the end of this course, you should be able to:
- identify and manage stakeholders by adopting a structured approach and using simple project templates
- develop a stakeholder management strategy using a structured approach and a simple template
- interpret varying stakeholder needs and describe how these impact a project
- describe the divergent interests of multiple stakeholders and their competing priorities
- extract stakeholder expectations and manage them accordingly.
Content
Identifying your stakeholders
- Defining a stakeholder
- Organisational structure and the influence on stakeholders
Engaging your stakeholders
- Who are your stakeholders?
- Power structures
- Analysing your identified stakeholders
- Understanding the value expectations
- Engagement strategies
Managing your stakeholders
- Stakeholder management strategies
- Maintaining commitment and relationships
- Stakeholder communications planning
Stakeholder challenges
- Understanding conflict
- Remote stakeholders
- Dealing with perception
- Vendors and suppliers
- Stakeholder overload
Even more
- Simple tools and templates that can be used on your project straight away
- Exploration of advanced tools beyond the course
Prerequisites
None
Who this course is for
This course is for professionals involved in planning, coordinating or delivering projects and business improvement initiatives in their organisation. It applies across structured and fast-moving project environments, including engineering, construction, health, education, government, commercial and non-profit sectors.
- Project managers looking to improve planning, delivery and oversight
- ‘Accidental’ project managers managing projects without formal training
- Team leaders, supervisors and business leaders responsible for project outcomes
- Project coordinators, business analysts and subject matter experts
- Change leaders, managers and support staff involved in organisational initiatives
- Anyone working on projects who wants to better manage timelines, stakeholders and priorities
Delivery style
This one-day course focuses on experiential learning. Content is broken into 10 to 15 minute blocks and immediately followed by group activities where the theory is put into action.
A range of interactive methods will be used including:
- storytelling and the use of professional examples to exhibit the concepts
- self-reflection and group discussions
- case studies where the concepts are actively applied
- individual and team activities and presentations
- suggested readings for after the training.
Materials
You will receive:
- online course materials (using Dropbox) with case study activities
- an online project management toolkit with templates
- a Statement of Completion.
In order to access online course materials, we recommend that you bring your own device (Windows or Mac) to class. You should ensure your device is fully charged as access to power is limited. Please note that the University does not carry any responsibility for your lost, stolen, or damaged devices whilst on the University premises.
Sessions
Location
Face-to-face (Venue TBA, Sydney)
Other information
If your upcoming class is Face-to-face (Venue TBA, Sydney), the class is located at the Camperdown/Darlington campus but the exact classroom and building has not been assigned.
The exact location on campus is confirmed approximately five business days from a class start date and you will then receive a course preparation email with this information.
Meet the facilitators
Marshal Alkouz
Hammam (Marshal) Alkouz is a certified Project Management Professional (PMP®) and dynamic Project, Program, and PMO expert with a successful track record in managing multi-million dollar projects across industries like EPC, Oil & Gas, IT/ERP, Business Transformation, Education, and Government.
With over 5000 hours of Project Management training, Marshal specializes in PMO set-up, Project/Program Management, and Lean Six Sigma tools for continuous improvement. His educational background includes an MBA from the University of Atlanta.
As an Adjunct Lecturer at the University of Sydney and UNSW, Marshal teaches courses on Computer Applications in Project Management. He actively contributes as a Trainer & Mentor for PMI-Sydney and a Training Content Author for Certifeka International.
In his professional career, Marshal serves as a Director and Board member at PMI Sydney, an Agile Project/PMO Consultant & Trainer, and has held roles in Program/Project Management and Process Improvement for government and private sector organisations.
