Class Details
Emotional Intelligence Course
Course summary
Emotional intelligence (EI) is a key driver of effective communication, collaboration, and wellbeing. In fact, EI is an even bigger influence on your workplace performance than IQ (Goleman, 2014). This engaging and practical course explores the four quadrants of EI—awareness, management, social and relationships—helping you harness the power of emotions to improve your interactions, decision-making, and workplace performance.
No matter your role or industry, developing EI enhances teamwork, customer service, and overall job satisfaction. Emotional intelligence can be improved at any point in life. This course provides valuable insights and hands-on strategies to help you become more self-aware, navigate emotions effectively, and build strong professional and personal relationships.
Through interactive discussions and practical exercises, you’ll gain tools to understand and manage emotions—both yours and those of others—leading to more productive and positive interactions in the workplace and beyond.
Learning outcomes
By the end of this course, you should be able to:
- develop an awareness of EI models
- recognise the benefits of EI
- expand your knowledge of emotional patterns in yourself and others
- understand how to use emotion to facilitate thought and behaviour
- know and utilise the difference between reaction and considered response
- manage your emotions, and positively influence themselves and others
- build more effective relationships with people at work and at home
- positively influence and motivate colleagues, team members and managers
- increase your leadership effectiveness by creating an atmosphere that engages others
- recognise EI behaviours and support high performance
- increase satisfaction and fulfilment at work.
Content
Introduction to emotional intelligence (EI)
- Understanding EI, EI models, and its role in professional and personal success
- The four quadrants of EI: self-awareness, self-management, social awareness and relationship management
- Why emotional intelligence matters in workplace interactions and relationships
- EI self-assessment tool
Self-awareness: understand your emotions
- What are emotions, and why do they matter?
- The different levels of emotional awareness
- Increase your emotional knowledge of yourself
- Recognise 'negative' and 'positive' emotions
Self-management: regulate your emotions
- The relationship between emotions, thought and behaviour
- Discover the importance of values
- The impact of not managing and processing 'negative' emotions
- Techniques to manage your emotions in challenging situations
Social awareness: recognise emotions in others
- The universality of emotional expression
- Learn tools to help you recognise and appropriately respond to others' emotions
- Perceiving emotions accurately in others to build empathy
- Cultivating active listening for deeper connections
Relationship management: relate to others
- Applying EI in the workplace
- The role of empathy and trust in relationships
- Increase your ability to create effective working relationships with others (peers, subordinates, managers, clients)
- Navigate conflict and difficult conversations with confidence
- Tools to lead, motivate others and create a high performing team
Who this course is for
This course is designed for professionals at all levels who want to improve their communication, collaboration, and relationship-building skills. Whether you work in a team, manage clients or simply want to enhance your personal and professional interactions, developing emotional intelligence will help you achieve greater success and fulfilment.
Delivery modes
- Face-to-face, presenter-taught workshop
- Online workshop via the platform Zoom
Delivery style
Delivery includes content delivery, reflection, short videos, group activities and discussions. The facilitator's engaging and supportive teaching style enables practical tools for skills transfer, improvements, relationships and results.
Materials
Course materials are provided electronically using Dropbox.
Recommended reading
Goleman, D. (2014) What Makes a Leader: Why Emotional Intelligence Matters. Harvard Business Review Press, Boston, MA.
Sessions
Location
Online via Zoom
Other information
Our online via Zoom courses are interactive and delivered in real-time. You will have the chance to ask questions and join in activities, just as you would in any in-person class.
Our facilitators are well versed in Zoom delivery and will skillfully guide you in your online learning journey.
Instructions regarding how to connect to online classes will be sent to participants about 4 days before the class commences.
Meet the facilitators
Wendy Jocum
Wendy Jocum has been involved in human resources, learning and development, organisational psychology, facilitation, and coaching since 1989. Her workshops are practical, informative, engaging, and experiential, providing positive learning opportunities for participants and clients. Wendy is passionate about people development and inspires individuals to achieve their potential while enhancing individual, team, and organisational performance.
Wendy is experienced in training, coaching, and consulting, specialising in emotional intelligence, resilience, positive psychology, and stress management.
Wendy provides workshop facilitation, individual coaching, teambuilding, conference presentations, assessment, and online learning delivery. She has experience in a wide range of organisations and industries in South Africa and Australia. She works in corporate, government, and academic sectors. Wendy has numerous qualifications in Commerce, Business, Government, Leadership, Management, HR, Training/Assessment, and Coaching.
Wendy holds various qualifications, including the Genos Emotional Intelligence Tool, Myer-Salovey-Caruso Emotional Intelligence Test, DiSC behaviour styles practitioner, Human Synergistics Life Styles Inventory, Group Styles Inventory, Strengths Profile and Team Strengths, Team Management Systems, Myers-Briggs Type Indicator, and Strength Deployment Inventory.
