Class Details
Emotional Intelligence Course
Course summary
Emotional intelligence (EI) is a key driver of effective communication, collaboration, and wellbeing. In fact, EI is an even bigger influence on your workplace performance than IQ (Goleman, 2014). This engaging and practical course explores the four quadrants of EI—awareness, management, social and relationships—helping you harness the power of emotions to improve your interactions, decision-making, and workplace performance.
No matter your role or industry, developing EI enhances teamwork, customer service, and overall job satisfaction. Emotional intelligence can be improved at any point in life. This course provides valuable insights and hands-on strategies to help you become more self-aware, navigate emotions effectively, and build strong professional and personal relationships.
Through interactive discussions and practical exercises, you’ll gain tools to understand and manage emotions—both yours and those of others—leading to more productive and positive interactions in the workplace and beyond.
Learning outcomes
By the end of this course, you should be able to:
- develop an awareness of EI models
- recognise the benefits of EI
- expand your knowledge of emotional patterns in yourself and others
- understand how to use emotion to facilitate thought and behaviour
- know and utilise the difference between reaction and considered response
- manage your emotions, and positively influence themselves and others
- build more effective relationships with people at work and at home
- positively influence and motivate colleagues, team members and managers
- increase your leadership effectiveness by creating an atmosphere that engages others
- recognise EI behaviours and support high performance
- increase satisfaction and fulfilment at work.
Content
Introduction to emotional intelligence (EI)
- Understanding EI, EI models, and its role in professional and personal success
- The four quadrants of EI: self-awareness, self-management, social awareness and relationship management
- Why emotional intelligence matters in workplace interactions and relationships
- EI self-assessment tool
Self-awareness: understand your emotions
- What are emotions, and why do they matter?
- The different levels of emotional awareness
- Increase your emotional knowledge of yourself
- Recognise 'negative' and 'positive' emotions
Self-management: regulate your emotions
- The relationship between emotions, thought and behaviour
- Discover the importance of values
- The impact of not managing and processing 'negative' emotions
- Techniques to manage your emotions in challenging situations
Social awareness: recognise emotions in others
- The universality of emotional expression
- Learn tools to help you recognise and appropriately respond to others' emotions
- Perceiving emotions accurately in others to build empathy
- Cultivating active listening for deeper connections
Relationship management: relate to others
- Applying EI in the workplace
- The role of empathy and trust in relationships
- Increase your ability to create effective working relationships with others (peers, subordinates, managers, clients)
- Navigate conflict and difficult conversations with confidence
- Tools to lead, motivate others and create a high performing team
Who this course is for
This course is designed for professionals at all levels who want to improve their communication, collaboration, and relationship-building skills. Whether you work in a team, manage clients or simply want to enhance your personal and professional interactions, developing emotional intelligence will help you achieve greater success and fulfilment.
Delivery modes
- Face-to-face, presenter-taught workshop
- Online workshop via the platform Zoom
Delivery style
Delivery includes content delivery, reflection, short videos, group activities and discussions. The facilitator's engaging and supportive teaching style enables practical tools for skills transfer, improvements, relationships and results.
Materials
Course materials are provided electronically using Dropbox.
Recommended reading
Goleman, D. (2014) What Makes a Leader: Why Emotional Intelligence Matters. Harvard Business Review Press, Boston, MA.
Sessions
Location
Face-to-face (CCE Building, Sydney)
Public transport
As bus and train timetables regularly change, we suggest you visit the Transport for NSW trip planner before you set out.
The nearest train stations are Newtown Station and Macdonaldtown Station. Macdonaldtown Station is closer by distance than Newtown Station, however trains do not stop as frequently as at Newtown Station.
Other information
Parking
Nearby parking is available at Wilson Parking - RPA Medical Centre Car Park (entry via Elizabeth Street off Carillon Avenue).
A Flexi Saver Rate is available but must be booked in advance online and includes the booking fee. Bookings can be made via the Wilson website or by downloading the Wilson Parking App. Otherwise, hourly parking rates will apply, as advertised on the Wilson Parking website.
Meet the facilitators
Grace Leotta
Grace is an engaging and experienced facilitator, trainer, and organisational development consultant with a background in senior management.
For over 20 years, she has delivered training programs and facilitated change management, organisational development, planning, and community & stakeholder engagement processes for organisations across Australia. She has also delivered training in Aotearoa New Zealand and Samoa.
Grace particularly welcomes opportunities to tailor programs and services to different roles, organisations, sectors and industries.
Grace is a Harvard University-trained adaptive leadership consultant, an internationally Certified Professional Facilitator (CPF), an Engagement Institute Australasia Licensed Trainer, and a nationally accredited trainer and assessor. She holds postgraduate qualifications in management and adult education and has taught at University level.
