Class Details
Diversity and Inclusion Course: Cultural Intelligence and Unconscious Bias
Course summary
Unconscious biases are social stereotypes that influence behaviour. They are automatic, unintentional, deeply engrained and universal. No one is free from unconscious biases. Cultural intelligence is the ability to adapt, relate and work effectively with teams across cultures.
Understanding cultural intelligence and unconscious bias are useful capabilities when leading and building diverse and inclusive teams. During this course, we will blend these concepts to allow you to understand and then develop strategies and thinking that will help you build more inclusive teams and manage your own responses to diverse groups.
Aims
This course aims to develop your understanding of:
- diversity and inclusion
- unconscious bias
- emotional and cultural intelligence
- strategies available to build a more inclusive workplace culture.
Learning outcomes
By the end of this course, you should be able to:
- discuss and explain diversity and inclusion in the workplace context
- identify contemporary issues and perspectives on diversity and inclusion
- define and depict unconscious bias
- describe the benefits of diversity and inclusion
- discuss and interpret how to manage personal responses to diversity and inclusion in others and yourself
- understand ways to develop cultural intelligence.
Content
This course will empower participants through the following framework:
Understanding diversity & inclusion + Identifying and combatting unconscious bias + Developing emotional and cultural intelligence = inclusive teams and workplaces.
Topics:
- Defining diversity and inclusion - examples, importance and principles discussed
- Benefits of diversity and inclusion in practice
- Analysis of diversity and inclusion data
- Activity - Circle of Trust
- Definitions and discussion of the following diversity groups: People with a disability; LGTBI; CALD; First Nations
- Unconscious bias - What is it? How do we identify it in others and ourselves?
- White privilege - What is it and what can we do about it?
- Intercultural struggles
- How to develop cultural intelligence
- Ways of overcoming bias and exclusion
Who this course is for
Suitable for supervisors and managers who wish to understand diversity and the concept of inclusion in a team or workplace context.
Delivery mode
Face-to-face, presenter-taught workshop
Delivery style
You will learn through a variety of methods including:
- pre and post course readings (with links to relevant video presentations)
- group discussion and small group work
- video resources
- case studies.
Materials
Course materials are provided electronically using Dropbox.
Sessions
Location
Face-to-face (Venue TBA, Sydney)
Other information
If your upcoming class is Face-to-face (Venue TBA, Sydney), the class is located at the Camperdown/Darlington campus but the exact classroom and building has not been assigned.
The exact location on campus is confirmed approximately five business days from a class start date and you will then receive a course preparation email with this information.
Meet the facilitators
Guy Williams
Guy Williams has been speaking and training in sales and management education for over 20 years. Arriving in Australia from the UK in 1990, he worked at the University of Technology Sydney selling and delivering programs to students from Japan and the Middle East.
Guy has a Masters in Adult Education, SPIN and Situational Leadership accreditation and is an NLP Practitioner. Over the past 15 years he has been helping sales teams manage their sales pipeline, process and key clients more effectively at a number of large organisations including The Travel Corporation, AMP, BMW, Hyundai, ING, Toshiba and CPB Contractors.
Guy believes training should be highly relevant, beneficial and fun, whilst catering for the different learning styles and needs in the classroom. He prides himself on being able to empathise with learners, adjust his style, and connect. His sessions are dynamic, engaging, energetic and entertaining using a mixture of instruction, facilitation, interaction, pair and small group work.
