Class Details
Change Management Course for Organisations
Course summary
This change management course for organisations will equip you with the principles of change management and techniques that will support organisational change.
Change can be instigated from within the organisation or imposed by external factors. Either way, making organisational changes needs to be well managed by winning over the hearts and minds whilst preparing teams, individuals and the organisation for success. This requires change leaders to understand the motivational triggers of each team member and to be flexible and creative in achieving positive outcomes for all stakeholders. This course introduces principles and models for enabling large-scale change within teams and organisations. Evidence-based models are explained for achieving successful change management.
To remain competitive, ongoing change is an essential component of businesses to be responsive to the contexts they are operate in. One of the adaptive skills and attributes of a successful leader today is the capability to lead teams through change processes in order to deliver stronger business outcomes.
To support you in developing and refining your change management skills, this course draws on principles from leadership, motivation theory, behavioural economics and project management to explain the rationale behind leading approaches to managing change within organisations.
You will learn how to develop a change plan, select an appropriate change model, apply the model to case studies and real-life scenarios and then post-evaluate to take corrective action where necessary to reinforce the change process.
Aims
The aims of this course are to:
- develop an appreciation of both the business and people dimensions of change
- understand a range of change management models, including models from Kurt Lewin, John Kotter (1994 and 2014), McKinsey, PROSCI and Gene Hall
- apply change management models based on the nature/scale of the change and the culture/values and leadership style of the organisation
- develop a change management plan
- see the connection with artificial intelligence and change management
- determine key roles in the change management process.
Learning outcomes
By the end of this course, you should be able to:
- identify major change frameworks
- develop a change management plan, taking into consideration both the business and people dimensions of change
- appreciate some of the forces that lead to organisational change
- understand what components are required to create a successful change management
- assign roles in a change process for clarifying responsibilities and achieving required outcomes
- understand how to manage and work with various stakeholders
- select from a range of major change models for delivering change successfully across different organisational settings
- examine the most contemporary developments in change management
- know how to sustain organisational change.
Content
Module 1: Foundations of organisational change management
The pace of change is accelerating at a rate organisations have never been fully prepared for, requiring leaders to be more agile and proactive than ever before. This module explores both internal and external forces that drive change, alongside the foundational leadership skills needed to effectively guide teams through uncertainty and transition.
Module 2: Business and people dimensions of change
Successful change requires a balance between business outcomes and human experience. This module focuses on how people respond during change and how leaders can apply motivation theory to increase engagement, ownership, and adoption. It also introduces the key components of a change management plan, including defining objectives, shaping strategy, aligning to the business model, and setting meaningful metrics for success.
Module 3: Change models
Gain a practical understanding of five key change models and techniques that can be applied across a range of organisational contexts. Through real-life business examples and a guided case study, participants will learn how to select and apply the most appropriate model to support effective and sustainable change.
Module 4: Contemporary developments in change models
Change management is evolving in response to a rapidly shifting world. This module explores how AI is transforming the way organisations approach change, alongside the impact of VUCA (Volatility, Uncertainty, Complexity, and Ambiguity). It also examines why traditional models are being updated and how contemporary approaches better reflect today’s dynamic environments.
Module 5: Reinforcing organisational change
Change does not end at implementation – it requires ongoing reinforcement to be truly embedded. This module focuses on sustaining change through effective post-implementation reviews, continuous improvement practices, and real-world application. Participants will apply these concepts directly to their own work scenarios to ensure lasting impact.
Prerequisites
None
Who this course is for
Suitable for anyone involved in managing a change process, whether this be on an organisation-wide level or within a team setting. In particular, the course is designed for:
- Change Managers
- Team Leaders
- HR Managers
- Heads of departments
- General Managers
- Risk Managers
- Program Managers
- Project Managers
- Project Sponsors
- Communication Managers
- Change Champions
- Executive Officers
- anyone in a supervisory position being impacted by change.
Delivery style
Coursework consists of mini-lectures, followed by practical exercises. These exercises include group work based on case studies, as well as real examples that participants bring to the class.
Delivery modes
- Face-to-face, presenter-taught workshop
- Online workshop via the platform Zoom
Materials
Course materials are shared electronically.
Sessions
Location
Face-to-face (Venue TBA, Sydney)
Other information
If your upcoming class is Face-to-face (Venue TBA, Sydney), the class is located at the Camperdown/Darlington campus but the exact classroom and building has not been assigned.
The exact location on campus is confirmed approximately five business days from a class start date and you will then receive a course preparation email with this information.
Meet the facilitators
Fran Baxter
Frances is an intercultural educator who has designed and delivered learning programs for government, business, educators and teams across Australia and internationally.
Fran’s background is in Adult and Vocational Education, and she has spent two decades training trainers and assessors to work in the education and business sectors in Australia. She is a graduate of the University of California’s Berkeley’s Centre for Intercultural Leadership, where she completed the Global DEI Practitioner Institute. Fran holds an undergraduate degree, a Diploma and Certificate IV in Training and Assessment, along with vocational qualifications in management and coaching.
Over the last 10 years, Fran has designed and facilitated government projects for clients including the Department of Foreign Affairs and Trade, Departments of Education in Tasmania, Victoria and Queensland, Wine Australia, and Victorian Trade and Investment, as well as corporate clients including St Vincent’s Hospital Group, One Steel, CHEP, and TSA.
Fran is a qualified administrator and facilitator of a range of intercultural and diversity and inclusion assessment tools, including the Intercultural Development Inventory, GlobeSmart, Global Competence Inventory and the Inclusive Behaviours Inventory. She was CEO of AFS Intercultural Programs Australia, a global non-profit organisation, until 2020, when she co-founded Value Learning Pty Ltd, a consulting organisation focused on advancing individual and team capacity to work effectively and appropriately across cultural diversity.
