Class Details
Business Process Design and Implementation Course
Course summary
This one-day course will provide you the knowledge and skills to design and improve business processes in alignment with your organisation’s vision and objectives.
Organisational processes are a critical element of an organisational governance framework, and have a direct relationship to the organisation’s maturity level and their customer’s experience.
The course is aimed at professional process designers and best practice practitioners.
Aims
The aim of this course is to equip you with the skills to design and improve an organisation’s processes and value streams.
Learning outcomes
By the end of this course, you should be able to:
- describe the definition of a process
- describe the purpose and objectives of a business process
- describe the purpose and give examples of value streams
- design efficient business processes and value streams that achieve organisational objectives
- model processes using contemporary design tools
- list the roles associated with business processes and the accountabilities and responsibilities
- measure and improve the efficiency and effectiveness of a business process
- apply continuous improvement to business processes.
Content
- Business process concepts
- Requirements management for process development/improvement
- Business process modelling
- Business process documentation
- Understanding value streams
- Lean concepts and business processes
- Process metrics
- Process optimisation and automation
- Continual improvement
Who this course is for
- Process owners
- Process designers
- Business analysts
- Technical analysts
- Service management specialists
- Continual improvement practitioners
Prerequisites
A general understanding of business operations.
Delivery modes
- Face-to-face, presenter-taught training
- Online training via the platform Zoom
Delivery style
Both delivery modes include topic discussion, group activities to practice capabilities and quiz questions to consolidate knowledge.
Materials
Course materials are distributed electronically using Dropbox.
Sessions
Location
Face-to-face (Venue TBA, Sydney)
Other information
If your upcoming class is Face-to-face (Venue TBA, Sydney), the class is located at the Camperdown/Darlington campus but the exact classroom and building has not been assigned.
The exact location on campus is confirmed approximately five business days from a class start date and you will then receive a course preparation email with this information.
Meet the facilitators
Mark Plowman
Mark is skilled in delivering services spanning strategic management, project management, business agility, business analysis, and IT service management. His history working with prominent clients reflects the quality of his training, having delivered training to IBM Australia, QANTAS, Apple, Macquarie Bank, TAFE NSW, and UNSW.
Mark utilises his strategic vision and expertise in the IT consulting and training domain to provide participants of his courses with highly relevant and immediately applicable knowledge.
Mark also has a keen interest in aviation and holds an Australian and American Airline Transport Pilot Licence.
