Leadership. Inspiring and enabling organisations to create and realise optimal value.

COVID-19 update: arrangement of our courses

We are now delivering courses online and in-person. Please check the delivery format of each class before enrolling.

Please note that course materials (excluding prescribed texts) are shared electronically within 48 hours of course commencement. Printing is not available.

Join us for a day of interactive and immersive exercises to help you cultivate advanced communication skills. You will learn the hidden aspects of effective communication and to design and deliver purposeful communication to meet a variety of needs. This course will help you better understand interpersonal dynamics and assist in your ability to influence others.

This course is for you if you are a leader who has mastered basic communication strategies and are looking to employ more advanced techniques.

Aims

The aim of this course is to increase your awareness of unconscious dynamics in interpersonal communication, helping you to better convey your message and influence others.

Outcomes

By the end of this course, you should be able to:

• identify unconscious interpersonal dynamics that impact communication
• design a communication approach for a variety of needs, for e.g. influencing or informing
• utilise key influencing skills
• develop skills to identify and correct conversations when they go off track
• give and receive effective feedback to enhance your results
• put together an effective communication message for delivery.

Content

Introduction

• Context setting and orientation
• The common denominator in communication

The inner game

• The left hand and right-hand column of communication – my own role
• Analysing the hidden dynamics of communication

Analysing the context

• Current state to desired state
• Collecting and ordering information

Delivering with influence and impact

• The role and art of framing
• Influencing tools
• Dealing with resistance
• When conversations are crucial

Giving and receiving feedback

• How to deliver feedback effectively
• How to receive feedback effectively

Intended audience

Anyone in a leadership position.

Prerequisites

A willingness to approach the topics with an open mind.

Delivery style

Information sessions supported by interactive activities and class discussions. This day-long program has you utilising the content at each step into a coherent presentation or delivery for practice at the end.

Delivery options:

• presenter-taught training on University premises
• online training via the platform Zoom.