Business Process Design and Implementation Course
Business strategy. Plan and secure success.
COVID-19 update: arrangement of our courses
We are now delivering courses online and in-person. Please check the delivery format of each class before enrolling.
Please note that course materials (excluding prescribed texts) are shared electronically within 48 hours of course commencement. Printing is not available.
This one-day course will provide you the knowledge and skills to design and improve business processes in alignment with your organisation’s vision and objectives.
Organisational processes are a critical element of an organisational governance framework and have a direct relationship to the organisation’s maturity level and their customer’s experience.
The course is aimed at professional process designers and best practice practitioners.
Aims
The aim of this course is to equip you with the skills to design and improve an organisation’s processes and value streams.
Outcomes
By the end of this course, you should be able to:
- describe the definition of a process
- describe the purpose and objectives of a business process
- describe the purpose and give examples of value streams
- design efficient business processes and value streams that achieve organisational objectives
- model processes using contemporary design tools
- list the roles associated with business processes and the accountabilities and responsibilities
- measure and improve the efficiency and effectiveness of a business process
- apply continual improvement to business processes.
Content
- Business process concepts
- Requirements management for process development/improvement
- Business process modelling
- Business process documentation
- Understanding value streams
- Lean concepts and business processes
- Process metrics
- Process optimisation and automation
- Continual improvement
Intended audience
- Process owners
- Process designers
- Business analysts
- Technical analysts
- Service management specialists
- Continual improvement practitioners
Prerequisites
A general understanding of business operations.
Delivery style
Workshop style course which includes topic discussion, group activities to practice capabilities and quiz questions to consolidate knowledge.
Delivery options:
- presenter-taught training on University premises
- online training via the platform Zoom.
Materials
Any course materials are provided electronically.
Features
- Expert trainers
- Central locations
- Course materials – yours to keep
- CCE Statement of Completion
What others say.
The course was extremely practical and relevant to business process management. I walked away with many practical skills to apply in practice, and I am very grateful for the insights. I wish I had done the course earlier!! Excellent case study, exercises and handouts to take away as well. Thank you!
Firstly, the presenter was an absolute sensation with how the course was presented – as well as blending it with industry experience. I will definitely be recommending this course to others.
The format and presentation of the course was excellent. A great balance between theory, discussion, anecdotes and work-shopping.
Comprehensive content. Fun and engaging team activities.
The presenter was very experienced and encouraged lots of discussion. I definitely got a lot from course.
This course was very well presented, interesting and relevant. I liked the level of participation and experiental learning generated via group exercises based on a case study and the general discussion and questions that occurred during the presentation.
Already recommended this course to a number of colleagues. Very useful and relevant and a good mix of presentations, applied work and and group discussion. Printed material also a helpful tool for revisiting particular topics after the course.
A very relevant workshop on a key area of management which is applicable to service industries and other industry sectors. The course provides an opportunity for important professional development in management and business. It is a good companion to courses such as Change Management which are also provided by the Centre.
A very comprehensive and well-paced course with a knowledgeable tutor who was also a very good trainer and able to share his own experiences with the group for increased practical insight.
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<p>This one-day course will provide you the knowledge and skills to design and improve business
...| When | Time | Where | Session Notes |
|---|---|---|---|
| Fri 21 May 2021 | 9am - 5pm (UTC+10:00) | Online via Zoom - Online via Zoom |
Sessions
| When | Time | Where | Session Notes |
|---|---|---|---|
| Fri 21 May 2021 | 9am - 5pm (UTC+10:00) | Online via Zoom - Online via Zoom |
Online via Zoom
Location
Other Information
Our online courses are interactive and are delivered in real-time via Zoom. You will have the chance to ask questions and join in activities, just as you would in any in-person class. Zoom also allows for the class to be split into smaller groups, for group work and other activities.
Our facilitators are well versed in Zoom delivery and will skillfully guide you in your online learning journey.
You will need to have specific software pre-installed for some IT courses, for example, Adobe and Microsoft courses. Please read the course outline and all course communications thoroughly.
Instructions regarding how to connect to online classes will be sent to participants via email, 24-48 hours before the class commences.
Subjects
- Arts and humanities
- Business and management
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English
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Horticulture and gardening
- HSC preparation (years 10-12)
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Human resources
- Information technology
- Language and culture
- Marketing
- Music and film
- Project management
- Psychology and psychiatry
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Public sector