Class Details
Coaching Skills for Managers Course
Course summary
Are you ready to bring out the best in your people? Workplace coaching is a technique for unlocking potential and creating peak performance. Learn the key skills of coaching so you can help your team solve tough problems, set goals, and learn on the job. Hear how workplace coaching works. See how you can use coaching to promote high levels of motivation and performance in your team. Get hands on experience using a range of coaching techniques – including the GROW cycle, solution focused questions, SMART goals, reframing and action planning.
Aims
Coaching conversations can bring out the best in your people. If you want to build a motivated, productive team you will benefit from attending the introduction to workplace coaching skills. The techniques you’ll learn in this course can be used to:
- avoid losing control of your team and its performance
- gain influence and ability to drive performance
- avoid being disliked and shunned as a manager
- gain team support and respect
- avoid team wasting time and being demotivated
- create a productive, effective team that gets things done.
Learning outcomes
By the end of this course, you should be able to:
- decide when to use coaching, rather than other workplace learning options such as training, counselling or mentoring
- use the techniques of ‘Socratic dialogue’ to bring out the best in your people
- structure a coaching session using the ‘present to desired state model’
- ask solution focused questions to drive change
- listen actively in order to engage your staff
- challenge un-resourceful thinking patterns and attitudes using reframing techniques
- give feedback in a way which prompts learning.
Content
Introduction to coaching
Hear why more and more managers are using coaching to drive performance at work. Discuss the key concepts which underpin successful coaching – such as Socratic dialogue, adult learning principles and the generative learning model. Discuss when and where to use coaching techniques, as opposed to other workplace learning options.
Using the present to desired state model
The desire to learn is underpinned by a creative tension psychologists call ‘cognitive dissonance.’ Hear how to build appropriate levels of cognitive dissonance in order to encourage your staff to learn. Try out a three step process for defining current reality, contrasting it with a more desirable future state and building an action plan for closing the gap.
4 tools for workplace coaching
Great workplace coaches have advanced level communication skills. Learn how to use four essential coaching tools: active listening, solution focused questions, reframing and feedback statements.
Practical coaching session
Try out the techniques you’ve learned and get feedback on your ability to apply coaching skills.
How to put your learning to use?
The practical focus of this course means that you use what you learn immediately. Coaching skills can used in business to bring out the best in individuals and team, build motivation and promote active problem-solving.
Who this course is for
This coaching skills course is suitable for all managers, team leaders, supervisors and individuals wishing to develop their coaching skills.
Delivery modes
- Face-to-face, presenter-taught training
- Online training via the platform Zoom
Delivery style
This is an interactive course on coaching skills which will be delivered through a variety of methods including:
- small group discussions
- role plays or simulations
- written exercises in which you will apply key concepts
- question and answer sessions with the trainer.
You will get the most from this course if you are:
- willing to contribute to group discussions
- confident communicating verbally in small groups
- comfortable participating in role play style activities.
Materials
Course materials are provided electronically using Dropbox.
Sessions
Location
Face-to-face (CCE Building, Sydney)
Public transport
As bus and train timetables regularly change, we suggest you visit the Transport for NSW trip planner before you set out.
The nearest train stations are Newtown Station and Macdonaldtown Station. Macdonaldtown Station is closer by distance than Newtown Station, however trains do not stop as frequently as at Newtown Station.
Other information
Parking
Nearby parking is available at Wilson Parking - RPA Medical Centre Car Park (entry via Elizabeth Street off Carillon Avenue).
A Flexi Saver Rate is available but must be booked in advance online and includes the booking fee. Bookings can be made via the Wilson website or by downloading the Wilson Parking App. Otherwise, hourly parking rates will apply, as advertised on the Wilson Parking website.
Meet the facilitators
Eleanor Shakiba
Eleanor Shakiba is an expert in positive psychology. She has taught over 50,000 people to think and speak in ways which build success.
Eleanor started her career as a writer. Next, she discovered a passion for adult education and moved into a training role at the University of Sydney. Today, she works as a training consultant and corporate coach. She specialises in the areas of communication skills, applied psychology and business applications of positive psychology.
The focus of Eleanor’s work is teaching technically savvy professionals to create, relate and communicate. She delivers a range of services to the corporate world, including positive psychology courses; leadership training and coaching; team building and strategic planning sessions; communication and conflict resolution workshops.
Eleanor is the author of Difficult People Made Easy and is currently writing her second book, 6 Habits of Savvy Female Negotiators. She has also created over ninety training programs and a range of online learning courses.
Eleanor is qualified in Social Anthropology, Adult Education, Counselling and Positive Psychology. She delights in helping professionals learn skills for success in the real world, using experiential (interactive) learning techniques. Her students describe Eleanor as ‘a lively and enthusiastic presenter who can keep you engaged for hours.’
