Class Details
Advanced Communication Skills for Leaders Course
Course summary
Join us for a day of interactive and immersive exercises to help you cultivate advanced communication skills. You will learn the hidden aspects of effective communication and to design and deliver purposeful communication to meet a variety of needs. This course will help you better understand interpersonal dynamics and assist in your ability to influence others.
This course is for you if you are a leader who has mastered basic communication strategies and are looking to employ more advanced techniques.
Aims
The aim of this course is to increase your awareness of unconscious dynamics in interpersonal communication, helping you to better convey your message and influence others.
Learning outcomes
By the end of this course, you should be able to:
- identify unconscious interpersonal dynamics that impact communication
- design a communication approach for a variety of needs, for e.g. influencing or informing
- utilise key influencing skills
- develop skills to identify and correct conversations when they go off track
- give and receive effective feedback to enhance your results
- put together an effective communication message for delivery.
Content
Introduction
- Context setting and orientation
- The common denominator in communication
The inner game
- The left hand and right-hand column of communication – my own role
- Analysing the hidden dynamics of communication
Analysing the context
- Current state to desired state
- Collecting and ordering information
Delivering with influence and impact
- The role and art of framing
- Influencing tools
- Dealing with resistance
- When conversations are crucial
Giving and receiving feedback
- How to deliver feedback effectively
- How to receive feedback effectively
Who this course is for
Anyone in a leadership position.
Prerequisites
A willingness to approach the topics with an open mind.
Delivery modes
- Face-to-face, presenter-taught training
- Online training via the platform Zoom
Delivery style
Information sessions supported by interactive activities and class discussions. This day-long program has you utilising the content at each step into a coherent presentation or delivery for practice at the end.
Materials
Course materials are provided electronically using Dropbox.
Sessions
Location
Face-to-face (CCE Building, Sydney)
Public transport
As bus and train timetables regularly change, we suggest you visit the Transport for NSW trip planner before you set out.
The nearest train stations are Newtown Station and Macdonaldtown Station. Macdonaldtown Station is closer by distance than Newtown Station, however trains do not stop as frequently as at Newtown Station.
Other information
Parking
Nearby parking is available at Wilson Parking - RPA Medical Centre Car Park (entry via Elizabeth Street off Carillon Avenue).
A Flexi Saver Rate is available but must be booked in advance online and includes the booking fee. Bookings can be made via the Wilson website or by downloading the Wilson Parking App. Otherwise, hourly parking rates will apply, as advertised on the Wilson Parking website.
Meet the facilitators
Peta Bayman
Peta is a passionate learning and development professional who specialises in team dynamics; particularly in helping organisations build conscious cultures that flow from an aligned and high-performing leadership team.
Peta started her career in sales and moved into management, before discovering learning and development. Today, she works as a training facilitator and corporate coach. She specialises in the areas of individual development and team performance and has worked for a range of government and corporate clients, designing and delivering hundreds of workshops. Clients have included banking and finance, energy and professional services as well as a number of universities.
The focus of Peta’s work is to help individuals and groups leverage their own and collective skills to create outcomes that matter while navigating the volatile, uncertain, complex and ambiguous world of today. Her key areas of work include leadership development and coaching, team readiness and effectiveness, and conflict and communication skills effectiveness.
Peta has travelled and worked extensively in Australia and overseas, including the USA, Hong Kong, Singapore, Thailand, Malaysia and India. During this time Peta opened and operated a company in Singapore for a number of years.
Peta holds a Master’s in Management and has undertaken training in counselling, coaching and conflict resolution. Participants describe Peta as an inspiring and skilled presenter who likes to add fun and laughter into the mix of learning.
